Warranty Administration Services Ltd Reviews 260

My Volvo’s door became jammed, and the air ventilation was faulty. Matthew was very helpful and processed my warranty claim quickly and efficiently.
Thanks to the excellent support & service I will be extending my dealer warranty.

Good service is easy when things go well, but Robert and the team at WAS have given great service after we had problems with a used car.

I must admit I was doubtful about whether the warranty we got from T C Harrison would be worth the paper it was written on, but to give credit where it's due our not insignificant claim was met in full.

Communications were prompt throughout the process, things were explained clearly and it was almost a pleasure to be able to talk to the team on the phone and follow-up by email.

Thanks for all your help!

I honestly can’t thank Tara and Matthew enough!
I’m useless with cars and forgot I had warranty, Tara did everything in her power to get my garage to contact them asap! So that I didn’t have to fork out so much for my car to be fixed as was all under warranty!
They were helpful, quick and so welcoming.
Matthew helped me towards the end helping me with what I needed to sort and his replies by email were fast and helpful. Such a lovely team of people and I couldn’t recommend them enough ❤️

I would recommend Warranty administration service without a doubt,i was in a very interesting situation with the garage I purchased my car from.I contacted warranty administration services and was very fortunate to be put in contact with Tara Paulson. I really cannot thank Tara enough for all her hard work amazing communication with myself and help seeing the whole claim all the way through. She really is a wonderful member of staff and a true asset to the company.Thanks again Tara and I really hope you see this review.

Kirsty is always happy to help with anything we require assistance with, and nothing is made to feel like an issue , she is a pleasure to deal with

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me through the process and made the claim stress free. Communication was top notch and Money was paid out quickly. :)

Was a customer previously for a few years was and very happy with the servcie when I broke down. Then had new car warranty from car dealer. Back to Gen Assist again now. Always extremely happy to recommend them.

Brilliant service from Robert in actioning warranty requirements.
WAS ands their staff seem to know exactly what they are doing.

Fantastic business to work in partnership, who support their dealers and work with them to assist both the business and also the customers

I’ve used WAS on a number of occasions now, and every time they’ve been exactly the people you want on the other end of the phone. They know the technical detail and have been through the process enough times to be able to give a fair and clear steer on whether the issue is likely to be covered or not. Always fast and working to get things moved along as quickly as they can be. A big shout out to Tara for her helpfulness and knowledge.

Vicky is always very helpful and promptly changing any updates, Vicky is very professional with a very pleasant manner. I can confidently recommend Warranty Admin.

WAS have been fantastic with dealing with a number of warranty issues regarding my vehicle. An easy and fast claim process and allows me to use a specialist of my choice. Tara in particular has gone above and beyond in helping with any issues and even when I thought warranty wouldn’t cover the issue they have been able to negotiate with the dealership I purchased the vehicle from. Very happy overall.

I required some information reference an extended warranty dating back to vehicle purchased in 2023 having had no luck from the dealership who sold me the vehicle. Kirsty said she would look into it and sent me the relevant documentation within half an hour. Excellent service!

My experience of dealing with Warranty Administration Services has been exceptional. I had two claims processed by Matthew and Tara, who were courteous, supportive and efficient in timely responses making the process very straight forward. Personally I had a faultless experience when claiming for the first time and can highly recommend as a result.

very well organised team and very helpful and clear explaining their warranty cover. I should also point out that their warranty seems to be very comprehensive in its protection of your vehicle.

Responded very quickly and were very helpful and friendly! Kept me informed and updated every step. Would recommend!

From the first time I contacted WAS, Tara P. the claims supervisor made the whole process simple. I was surprised how quick her responses were to my emails. She explained the process clearly and simply, and then managed the whole thing between the dealer and the repair garage. Also kept me informed. Friendly, prompt and efficient. Excellent! 5 stars for her and WAS :)

I was a bit apprehensive about having to claim via a warranty but WAS made everything so simple. They dealt with the garage where the work was being done, they liaised with the dealer that I bought the car from. Everything was done and paid for with very little having to be done by me. Excellent service all round. I dealt with Tara and she was great.

I raised a claim for vehicle repairs under the Warranty I purchased when I bought my car. Initially the claim was rejected because it seemed that I had not sought authorisation for the claim prior to proceeding with the repair ( which I believe I had done ). Fortunately my issue was passed to the claims supervisor ( Tara Paulson ). She investigated what had happened and quickly got to the root of the problem, which as it turned out I was not at fault. Tara's intervention resulted in my claim being accepted and I received payment in full. She also gave me detailed guidance on how to raise a claim such as this one in the future to avoid similar issues. She was brilliant, very professional yet courteous and friendly at the same time. It was customer service at it's very best.

Excellent service, knowledgeable staff very quick response time and money paid into the bank the following day. Extremely pleased