Warranty Administration Services Ltd Reviews 260

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and stress-free. The service is consistently described as excellent, with many highlighting the efficiency and ease of the claim process, from initial guidance to prompt payment. Reviewers particularly appreciate the quick response times and the smooth handling of warranty issues. However, some customers were dissatisfied with their warranty claims being refused, specifically citing issues where claims were denied due to technicalities like service schedules not being explicitly communicated or understood. These individuals felt that the warranty policies were not always clear regarding maintenance requirements, leading to unexpected claim rejections.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and brilliant... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers highlight the professionalism,... See more

Warranty

Clients share positive opinions on warranty. Many reviewers highly recommend the service, praising the... See more

Response time

People report positive experiences with response times. Customers consistently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast feedback, excellent service, excellent staff. I would have no hesitation in recommending this firm. The lady we dealt with (Tara) was very helpful. Unusual these days to find a UK business as we... See more

Rated 5 out of 5 stars

We just experienced the best customer service ever. Before submitting our warranty claim we read the many Trustpilot reviews in praise of Matthew & Tara. They almost seemed too good to be true, bu... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Warranty Claim

Having interacted to make a claim with Warranty Administration Services, the experience was entirely positive.

They facilitated the process with the dealer and the claim was paid promptly post repair

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

The service provided by the whole team is second to none, I cant fault them at all. The admin team Vicky and Kirsty are always professional and will go above an beyond to help.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Truly exceptional service

We just experienced the best customer service ever.
Before submitting our warranty claim we read the many Trustpilot reviews in praise of Matthew & Tara. They almost seemed too good to be true, but turned out to be spot on. We emailed the claim & they got to work immediately : clear guidance & friendly advice; prompt checks of the garage estimate; confirmation to carry out repairs followed by prompt payment.
Matthew & Tara have been a breath of fresh air. If you have a warranty with this company & have a legitimate claim, rest assured that your experience will meet your standards. Truly superb.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with

What a great company to deal with. Matt especially really helped me out. Fast to respond, talked me through the process and got stuff done without any hassle. Top man and top company.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Unfortunately I did not realise I still…

Unfortunately I did not realise I still had warranty when my turbo ceased so paid for a turbo replacement myself, once finding out I had warranty I spoke with Tara, due to not going through the correct channels I was not covered but Tara was so helpful and understanding that they have managed to pay a 50% good will to support the turbo replacement due to the money coming from my savings for IVF treatment, I could not be more happier 😊

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Tara was so responsive and sorted…

Tara was so responsive and sorted everything out directly with the garage meaning I didn’t have to worry about much at all!
Thank you for your assistance and keep up the great work!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Tara was very helpful, will fight your battle for you and keep you updated with the process throughout.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service from the time I…

Very good service from the time I reached out. They are very responsive, professional and very helpful. They kindly understand the issue that I was facing and help me through the process. Excellent service.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I am giving 5 stars

I am giving 5 stars, as my experience has been amazing. This is down to Matthew who dealt with my claim. He got it all sorted for me, and I’m so glad I dealt with someone who worked so hard and was dedicated to sort my claim out. Again Matthew, thank you so much.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Warranty Administration Services - Great Service

We bought our car 6 months ago and recently noticed water ingress during heavy rain.
Not knowing the cause or cost of repairs was stressful especially as we only recently purchased the car. Warranty Administration Services, and Robert who was our point of contact, were exemplary in their support, advice and timely engagement.
We received fantastic service from WAS and Robert, will definitely use again, and highly recommend them to anyone looking for a warranty provider.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

From start to finish Tara was absolutely fantastic.
At every step of the way I was put at ease with their knowledge and understanding.
Definitely a great team to deal with.
If there is an employee of the month it should definitely go to Tara.

April 4, 2025
Unprompted review

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