Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushi... See more
Company replied
Received 6 month warranty with the purchase of my car. I had emails almost imminently with details of the policy. Also received a phone call from Mark (lovely Irish guy from across the border!) who... See more
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Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael
Michael, the guy I spoke to earlier made everything simple and helped explain my policy in detail when asked.
He was very thorough, very kind and very friendly.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Jason,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Michael was able to explain your policy clearly and make everything simple to understand. Providing thorough, friendly and helpful support is exactly the experience we aim to deliver, so it's great to know he was able to answer your questions and put your mind at ease.
We'll be sure to pass your kind comments on to Michael.
Best Wishes,
Customer Care Team
Received a welcome call from Michael
Received a welcome call from Michael. He was very friendly and easy to speak to. He confirmed that I had the documents that i needed sending me another copy and reassured that if I needed anything in the future that WSG could help.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Jess,
Thank you for taking the time to leave your review.
We’re delighted to hear that Michael provided a friendly and helpful welcome call, ensuring you had all the documentation you needed and offering reassurance about the support available to you in the future.
We’ll be sure to pass your kind comments on to Michael.
Best Wishes,
Customer Care
Spoke to Mark regarding my newly…
Spoke to Mark regarding my newly purchased Q4 etron. Found him very helpful and knowledgeable.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Qaisar,
Thank you for taking the time to leave your review.
We’re delighted to hear that Mark was able to assist you and provide helpful, knowledgeable guidance regarding your new Q4 e-tron. We’ll be sure to pass your kind comments on to him.
We appreciate your feedback and hope you enjoy your new vehicle.
Best Wishes,
Customer Care
Mark called me for a welcome call which…
Mark called me for a welcome call which ended up being very handy as he re-emailed me all my documentation that I misplaced and I was able to add an emergency contact to my account. Kept the conversation brief and information and was very helpful.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Millie,
Thank you for taking the time to leave your review.
We’re delighted to hear that Mark’s welcome call proved so helpful and that he was able to assist with reissuing your documentation and updating your account details. It's great to know the call was informative, efficient and provided the support you needed.
We’ll be sure to pass your kind comments on to Mark.
Best Wishes,
Customer Care
Michael was Easy to talk to made it…
Michael was Easy to talk to made it very quick and understandable.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Harvey,
Thank you for taking the time to leave your review.
We’re delighted to hear that Michael made the process easy to understand and helped everything run quickly and smoothly. We’ll be sure to pass your kind comments on to him.
We really appreciate your feedback and support.
Best Wishes,
Customer Care
Excellent customer service
I had a recent issue with my warranty, and received a genuine phone call from their customer service department. David genuinely wanted to help and resolved the situation promptly, to my satisfaction.
Really good customer service, which is rare these days.
May 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi David,
Thank you for taking the time to update your review and share your experience.
We’re delighted to hear that our customer service team was able to assist you and resolve the situation promptly to your satisfaction. Providing genuine support and taking the time to help our customers is something we take great pride in, so your feedback means a great deal to us.
We’ll be sure to pass your kind comments on to David, who will be pleased to know he made a positive difference.
Thank you once again for your support.
Best Wishes,
Customer Care
Welcome Call from Mark
Had a welcome call from Mark who explained my warranty and gave me options for extending in future should I wish to. Thought this was a great service. Haven’t had to use them yet but I feel confident they will be able to help should I need them
May 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Ciara,
Thank you for taking the time to leave your review.
We’re delighted to hear that Mark provided a helpful and informative welcome call, explaining your warranty cover and the options available to you in the future. It's great to know you feel confident in your policy and the support available should you ever need it.
We really appreciate your feedback and support.
Best Wishes,
Customer Care
Great service and respond fast and they…
Great service and respond fast and they are very helpful
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Richard,
Thank you for taking the time to leave your review.
We’re delighted to hear you found our service helpful and responsive. Providing quick support and excellent customer service is something we always strive for.
We really appreciate your feedback and support.
Best Wishes,
Customer Care
Genuine welcome
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introductory phone call from Michael welcoming me to Warranty Solutions and explaining how it works. Not had to use it yet but indications look good so far.
May 21, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave such a thoughtful review.
We’re delighted to hear that you found the warranty to be good value for money and that Michael provided a warm and informative introduction to your policy. It’s great to know you feel confident in your cover and how everything works.
We really appreciate your support and hope you continue to have a positive experience with us.
Best Wishes,
Customer Care
Welcome Call
Mark was lovely over the phone and gave me a great introduction to my Warranty Solutions Group Ltd policy. I felt well informed and felt able to ask the questions I needed to
May 26, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Maddy,
Thank you for taking the time to leave your review.
We’re delighted to hear that Mark provided such a warm and informative introduction to your policy, and that you felt comfortable asking any questions you had. We’ll be sure to pass your lovely feedback on to him.
We really appreciate your support.
Best Wishes,
Customer Care
I had a call from mark a representative…
I had a call from mark a representative from warranty solutions he was very polite professional and explained everything that I needed to know very pleased 5⭐️service
May 26, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Ian,
Thank you for taking the time to leave your review.
We’re pleased to hear that Mark provided a professional and helpful service, and that he was able to explain everything clearly for you. We’ll be sure to pass your kind comments on to him.
We really appreciate your feedback and your 5-star support.
Best Wishes,
Customer Care
Excellent service and professional…
Excellent service and professional helpful guidance given by Ben to sort my claim on a clutch related issue.
Thank you
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Debbie,
Thank you for taking the time to leave your review.
We’re delighted to hear you received excellent service and helpful guidance from Ben throughout your clutch-related claim. We’ll be sure to pass your kind comments on to him.
We really appreciate your feedback and support.
Best Wishes,
Customer Care
I had a call from a lovely Irish guy…
I had a call from a lovely Irish guy called Matt or was it Mark? 🤔 who was brilliant at explaining what I have and how I can extend it! Not at all pushy and very respectful
May 21, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Paula,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear you found the call helpful, informative and respectful. We’ll be sure to pass your kind comments on to both Matt and Mark, one of them will definitely be claiming the credit!
We really appreciate your support.
Best Wishes,
Customer
I would give zero stars if i could.
I would give zero stars if i could.
My car went in to Porsche for suspension work at a total cost of £1,600: £850 for labour, and £730 for parts. Submitted a claim to WSG and all the would offer back was £120 for labour despite the agreement stating they would cover £60ph, and £230 for parts as they would not cover genuine Porsche parts and expect Porsche UK to use non Porsche parts which any dealer would not do.
I'm at a loss to understand what WSG would expect any dealer be it Porsche, BMW, Audi, Mercedes, etc to use non brand parts. No one would.
Also why they won't cover any of the labour costs apart from around 2 hours has never been explained despite many email enquiries, and only covering 14% of the labour costs is ludicrous.
To say I am unhappy is an understatement.
To folks thinking of taking a warranty out to cover your BMW or Audi or VW or whatever and expect branded parts, forget it, go somewhere else for your warranty especially as your labour costs don't appear to be covered either.
May 18, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Good afternoon Keith,
We were sorry to read your review. With all claims, claims are reviewed based on the information presented. As you the owner of your vehicle, who looks and diagnoses the vehicle is of course your choice of which we respect.
The claim engineer having received information, did accept your claim for both front lower suspension arms bushes splitting as listed for cover by the Platinum plan type.
When claims are reviewed WSG Ltd reserve the right to nominate the supplier of the parts. In your case our nominated supplier could support. This means WSG Ltd will authorise at what we would expect to pay. As the chosen main dealer informed they will only fit Porsche parts, then our liability would be to make contribution to main dealer parts. Should you wish the repairs to carried out by a non-Porsche repairer, then of course repairs would be cheaper. With regards to labour, the warranty has contributed towards the repairs at the warranty labour rate and at repairs times as per Autodata and E3. These times supplied by Autodata and E3 obtained from the manufactures. Regrettable we were unable to cover the left hand front and rear level sensors for seizure.
In light of the above we do apologise that we have gladly accepted liability but it did not meet expectations of repair costs by a main dealer.
Kind regards,
Customer Care
Mark Warren and the team were fantastic
Mark Warren and the team were fantastic. Very easy process and straight forward. The team dealt with our claim promptly and professionally. Very pleased with this warranty company thank you so much again.
May 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Romario!
We’re pleased to hear that Mark and the team provided you with a straightforward and professional experience.
We’re glad we could assist with your claim promptly, and your kind words mean a lot to us.
Thank you for choosing WSG, and we’re always here if you need us again in the future!
Best Wishes,
Customer Care
Great warranty company all round!
Great warranty company all round. When I bought my car I had the option of 1,2 and 3 year extended warranty with plenty of optional extras.
I had a problem with my car which I reported to the WSG which was dealt with very quickly and efficiently by both the garage and WSG.
The process was made easy and stress free by the claim handler Stuart Carter who regularly kept in contact letting me know what stage the claim and the vehicle was at.
Would definitely recommend this warranty company and I will be using them again!
May 21, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your detailed feedback Rhys!
We’re delighted to hear that your experience with WSG, from selecting your warranty to having your claim handled, was smooth and stress-free.
Stuart and the team will be thrilled to know their efforts made a difference.
We truly appreciate your recommendation!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback David!
We’re pleased to hear that you were happy with the communication during your call.
Providing clear, helpful, and friendly service is very important to us, so we really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
My experience with WSG was absolutely…
My experience with WSG was absolutely 1st Class!
If you are looking for an extended Warranty for any used vehicle, I would certainly recommend WSG. From my first contact regarding a claim to getting the repair fully sorted and re-imbursed was hugely professional. Special thanks to PaulK for the way the whole matter was dealt with.
100% Satisfied ! 👍
May 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you so much for your review and recommendation Rob!
We’re thrilled to hear that your experience with WSG was first class from start to finish.
Providing a professional and straightforward claims experience is something we pride ourselves on, so it’s wonderful to know that your repair and reimbursement were handled smoothly.
We’ll be sure to pass your special thanks on to Paul — he’ll be very pleased to hear your kind feedback.
Thank you again for choosing WSG.
We truly appreciate your support and are delighted to know you are 100% satisfied!
Best Wishes,
Customer Care
Spoke to Michael today
Spoke to Michael today, friendly helpful welcome call and sent me over all the documents I needed.
Thank you
May 21, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Becky!
We’re pleased to hear that Michael provided you with a friendly and helpful welcome call and ensured you received all the documents you needed promptly.
We’ll be sure to pass your lovely feedback on to Michael — he’ll really appreciate it.
Thank you again for choosing us, and we’re always here if you need any further assistance!
Best Wishes,
Customer Care
Called me explained everything ensured…
Called me explained everything ensured I understood. Staff member was very helpful and reassuring if I had to claim
May 20, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your lovely review!
We’re pleased to hear that our team took the time to explain everything clearly and made sure you felt fully informed about your cover.
Providing helpful and reassuring customer service is very important to us, so it’s great to know that your experience reflected this. We’re always here to help should you ever need assistance or make a claim in the future.
Thank you again for choosing us and for taking the time to share your feedback!
Best Wishes,
Customer Care
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