Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
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Review summary
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My experience with WSG was absolutely 1st Class! If you are looking for an extended Warranty for any used vehicle, I would certainly recommend WSG. From my first contact regarding a claim to gettin... See more
Company replied
Great warranty company all round. When I bought my car I had the option of 1,2 and 3 year extended warranty with plenty of optional extras. I had a problem with my car which I reported to the... See more
Company replied
What an amazing, refreshing telephone call. No pressure no hard sell. Just great customer service with personality. A lovely gentleman called Mark rung me to go through my warranty. Wasn't rushed was... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple, Reliable and Pleasant..
Ben Lewington handled my claim and clearly knows not only how the claims process works, he understands prompt and professional client management. Working with WSG is reliable and simple, I'm certainly happy to leave a positive review based on my experience with Ben and the company.
May 14, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Adam!
We’re thrilled to hear that Ben provided such prompt, professional, and knowledgeable support throughout your claim - we’ll be sure to share your kind feedback with him.
It’s great to know you found working with WSG reliable and straightforward, and we truly appreciate your recommendation and support!
Best Wishes,
Customer Care
Extremely friendly and knowledgeable…
Extremely friendly and knowledgeable claims handler.
Ben Lewington was really patient whilst waiting for my quote and was extremely quick to reply. He got my claim dealt with and approved in no time at all.
Really happy customer.
May 15, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Kevin!
We’re so pleased to hear that Ben provided such friendly, knowledgeable, and efficient service throughout your claim.
We’ll be sure to pass on your kind comments to him.
It’s great to know your claim was dealt with quickly and smoothly!
Best Wishes,
Customer Care
Customer Service
Michael gave me a quick phone call today to welcome me to their company. Very nice and helpful
May 15, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Kieron!
We’re pleased to hear Michael made such a positive first impression and that you found him helpful and welcoming.
We really appreciate you taking the time to share your experience and look forward to supporting you going forward!
Best Wishes,
Customer Care
Great customer service
Great customer service. Particularly Mark who i spoke to. Everything explained and a pleasure to deal with. Would highly recommend warranty solutions
May 15, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Giancarlo!
We’re so pleased to hear you had a great experience with our customer service, and we’ll be sure to pass your kind comments on to Mark.
It’s great to know everything was clearly explained and that you found us a pleasure to deal with.
We truly appreciate your recommendation and your support of Warranty Solutions Group!
Best Wishes,
Customer Care
Avoid Avoid Avoid!!
Avoid wasting your money on an extended warranty with this company.
We purchased our vehicle in September 2025 with a full service history, and the next scheduled service wasn’t even due until May 2026. In April, the turbo failed unexpectedly, and instead of honouring the warranty we paid for, they refused the claim and blamed us for “dirt in the lubrication system.”
Apparently, despite the vehicle being properly maintained and serviced on schedule, they can simply decide the failure was your fault and walk away from the responsibility they sold the warranty to cover.
To make matters worse, the turbo failure has now caused the DPF to fail as well, and they are refusing to cover that too. So not only are they denying the original claim, but they are also refusing to accept responsibility for the additional damage caused as a direct result of the turbo failure.
Don’t even bother reading the small print, because this company seems to make the rules up as they go along anyway.
What’s the point of paying for an extended warranty if they look for any excuse not to pay out when something major actually goes wrong?
Extremely disappointing experience, poor customer service, and a complete waste of money. I would strongly advise anyone considering this warranty to avoid them completely.
It is interesting how this company only question whether the negative reviews are even customers. I have been dealing with the claims engineer named Vaughan. I’m sure he will be able to pass on my contact details.
May 14, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
hi Ro,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Spoke to Mark
Spoke to Mark, he was great. Explained everything clearly and wasn't at all pushy, I appreciate service where the consultant allows you breathe and doesn't hastle you.
May 13, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Chris!
We're pleased to hear that Mark provided such a positive experience and took the time to explain everything clearly without any pressure.
We’ll be sure to pass your comments on to Mark and we truly appreciate you sharing your experience!
Best Wishes,
Customer Care
Motorhome warranty cover
I have been reviewing various Motorhome warranty policies online for quite some time and wasn't quite happy with the numerous exclusions. By chance I came across WSG, endorsed by the Caravan & Motorhome Club, and Matt Sims (aka Motorhome Matt podcast on YouTube. Having watched this video it convinced me that this company are trustworthy and know what they are doing, and are extremely reactive to improve their policy. I would recommend that anyone with a Motorhome or indeed any motor vehicle should give these guys consideration. The process of taking out a policy was straightforward. I was put in contact with Tony McKillop Team Leader - Dealer support who answered all my questions within minutes of submission. Hopefully my vehicle does not break down over the next 12 months, but I have confidence that any claim I submit will be dealt with expediently.
May 13, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave such a detailed and thoughtful review paul!
We’re delighted to hear that your research led you to Warranty Solutions Group and that the endorsement from the Caravan & Motorhome Club, along with Matt Sims’ recommendation, gave you confidence in our services.
It’s fantastic to know that Tony was able to answer your questions quickly and make the process of arranging your policy straightforward and reassuring.
We pride ourselves on being responsive, transparent, and continually improving our policies to better support our customers, so your comments mean a great deal to us.
We truly appreciate your recommendation and the trust you’ve placed in us. While we also hope you enjoy trouble-free motoring over the next 12 months, you can be assured that should you ever need us, our team will be here to help as quickly and efficiently as possible!
Best Wishes,
Customer Care
I’d like to share my sincere…
I’d like to share my sincere appreciation for the outstanding service I received from Jamie at Warranty Solutions Group. He handled my query with real professionalism and supported me through a very challenging situation involving an unscrupulous tradesman.
Jamie was friendly, compassionate, and incredibly efficient. He took the time to understand what had happened, addressed every difficulty I was facing, and resolved the entire issue within 24 hours. Thanks to his swift action and clear communication, my vehicle has now been fully repaired.
I’m genuinely grateful for the way he stepped in and sorted everything out for me. His support made a stressful situation so much easier to navigate, and I couldn’t have asked for better service.
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you so much for taking the time to share such thoughtful feedback Jeni!
We’re thrilled to hear about the outstanding service Jamie provided during what was clearly a very stressful situation for you.
At Warranty Solutions Group, we pride ourselves on supporting our customers with professionalism, compassion, and efficiency, so it’s wonderful to know Jamie delivered this level of care throughout your claim.
We’re especially pleased that the matter was resolved quickly and that your vehicle has now been fully repaired.
Thank you again for your trust and recommendation; your feedback is greatly appreciated!
Best Wishes,
Customer Care
A great call from Mark
A great call from Mark, at Warrenty Solution, who explained my warranty brilliantly.
May 13, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Paul!
We’re pleased to hear that Mark provided a great experience and explained your warranty clearly and professionally.
We appreciate your feedback and are glad we could assist you!
Best Wishes,
Customer Care
Great check in from Mark
Great check in from Mark, very kind and asked all the right questions. Completely recommend!
May 13, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Alfonso!
We’re delighted to hear that Mark provided such a kind and thorough experience.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Really quick and easy phone call
Really quick and easy phone call. Michael was lovely and made the call really easy. It was a check up on my warranty so it was quite quick.
May 12, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We’re so pleased to hear that Michael made the call quick, easy, and pleasant for you.
We appreciate you taking the time to share your experience, and we’re glad we could assist efficiently1
Best Wishes,
Customer Care
Mark phoned yesterday and he was very…
Mark phoned yesterday and he was very professional honest and friendly. He explained my level of cover and assured me everything was in place. I’m happy with the warranty and come renewal I hope Mark will sort a good deal for me. Great member of staff.
May 11, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Aidan!
We’re thrilled to hear that Mark provided such professional, honest, and friendly service while clearly explaining your cover.
We truly appreciate your support and look forward to assisting you again at renewal time!
Best Wishes,
Customer Care
Received a call from Michael due…
Received a call from Michael due recently taking a 2 year warranty for my new car. Quick and easy call regarding my policy, thanks!
May 12, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Daniel!
We’re pleased to hear Michael made the process quick and easy while discussing your warranty.
We appreciate you taking the time to share your experience and thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Fantastic service provided by Mark from…
Fantastic service provided by Mark from Warranty Solutions. Professional company who were very helpful when I contacted them with a query regarding my existing warranty. Would recommend this company without hesitation.
May 12, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Mark!
We’re delighted to hear that Mark provided such fantastic service and was able to assist you with your warranty query.
We truly appreciate your feedback about our team and company, and your recommendation means a great deal to us!
Best Wishes,
Customer Care
Would give it zero stars if possible
Would give it zero stars if possible. Adverts state that they cover over 6000 components on vehicles, but unfortunately did not cover mine on 3 occasions. Complete waste of money.
February 10, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
**Edit 19.05.2026**
We have requested further information from you, but have not yet received anything.
We are keen to get the issue resolved, so please can you contact our Customer Relationship Manager on 01296 840798.
Kind Regards,
Customer Care
************************************************************************
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
This a shout out to Mark
This a shout out to Mark, he was amazingly helpful and put up with all my concerns and questions, and he explained everything in details and was very reassuring. Thank you Mark.
May 8, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Brandon!
We’re thrilled to hear that Mark was able to assist you so thoroughly and provide clear, reassuring explanations throughout.
We really appreciate your feedback!
Best Wishes,
Customer Care
Welcome call -Mark
Had a welcome call from Mark this morning regarding my car warrantee.
Mark was friendly, helpful and professional throughout the call. Everything was explained clearly.
May 7, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Lucia!
We’re thrilled to hear that Mark provided a friendly, helpful, and professional experience during your welcome call.
It’s great to know everything was explained clearly and that you felt well supported throughout the conversation.
We appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
We have been working with Warranty…
We have been working with Warranty Solutions for several years now, and our experience has been outstanding. Their warranty products have provided our customers with peace of mind and have added tremendous value to the vehicles we sell. The claims process is straightforward and efficient, which reflects their commitment to customer satisfaction.
We would also like to recognise Emma, our warranty representative, for her exceptional service. Emma is always responsive, knowledgeable, and willing to go the extra mile to support both our dealership and our customers. Her professionalism and dedication make working with Warranty Solutions an easy choice for us.
We highly recommend Warranty Solutions and Emma to any dealership looking for a reliable partner in vehicle protection.
May 7, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your continued partnership and for taking the time to share such detailed feedback Mike!
We’re delighted to hear that your experience with Warranty Solutions Group has been consistently positive over the years and that our warranty products and claims process have provided real value and peace of mind for both your dealership and your customers.
We’re especially pleased to hear your kind comments about Emma. Her professionalism, knowledge, and dedication to supporting our partners are qualities we truly value, and we’ll be sure to pass on your recognition to her.
Your recommendation means a great deal to us, and we look forward to continuing to support your dealership for many years to come!
Best Wishes,
Customer Care
Great
My experience with WSG was great; Ben L was highly supportive. Thank you!
April 14, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Nooria!
We’re delighted to hear you had a great experience with WSG and that Ben L was so supportive throughout the process.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Mark whom I spoke to was very pleasant
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Michael!
We’re glad to hear Mark was very pleasant to speak with—we’ll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience and are here whenever you need us!
Best Wishes,
Customer Care
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