Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushi... See more
Company replied
Received 6 month warranty with the purchase of my car. I had emails almost imminently with details of the policy. Also received a phone call from Mark (lovely Irish guy from across the border!) who... See more
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Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service provided by Mark from…
Fantastic service provided by Mark from Warranty Solutions. Professional company who were very helpful when I contacted them with a query regarding my existing warranty. Would recommend this company without hesitation.
May 12, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Mark!
We’re delighted to hear that Mark provided such fantastic service and was able to assist you with your warranty query.
We truly appreciate your feedback about our team and company, and your recommendation means a great deal to us!
Best Wishes,
Customer Care
Would give it zero stars if possible
Would give it zero stars if possible. Adverts state that they cover over 6000 components on vehicles, but unfortunately did not cover mine on 3 occasions. Complete waste of money.
February 10, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
**Edit 19.05.2026**
We have requested further information from you, but have not yet received anything.
We are keen to get the issue resolved, so please can you contact our Customer Relationship Manager on 01296 840798.
Kind Regards,
Customer Care
************************************************************************
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
This a shout out to Mark
This a shout out to Mark, he was amazingly helpful and put up with all my concerns and questions, and he explained everything in details and was very reassuring. Thank you Mark.
May 8, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Brandon!
We’re thrilled to hear that Mark was able to assist you so thoroughly and provide clear, reassuring explanations throughout.
We really appreciate your feedback!
Best Wishes,
Customer Care
Welcome call -Mark
Had a welcome call from Mark this morning regarding my car warrantee.
Mark was friendly, helpful and professional throughout the call. Everything was explained clearly.
May 7, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Lucia!
We’re thrilled to hear that Mark provided a friendly, helpful, and professional experience during your welcome call.
It’s great to know everything was explained clearly and that you felt well supported throughout the conversation.
We appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
We have been working with Warranty…
We have been working with Warranty Solutions for several years now, and our experience has been outstanding. Their warranty products have provided our customers with peace of mind and have added tremendous value to the vehicles we sell. The claims process is straightforward and efficient, which reflects their commitment to customer satisfaction.
We would also like to recognise Emma, our warranty representative, for her exceptional service. Emma is always responsive, knowledgeable, and willing to go the extra mile to support both our dealership and our customers. Her professionalism and dedication make working with Warranty Solutions an easy choice for us.
We highly recommend Warranty Solutions and Emma to any dealership looking for a reliable partner in vehicle protection.
May 7, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your continued partnership and for taking the time to share such detailed feedback Mike!
We’re delighted to hear that your experience with Warranty Solutions Group has been consistently positive over the years and that our warranty products and claims process have provided real value and peace of mind for both your dealership and your customers.
We’re especially pleased to hear your kind comments about Emma. Her professionalism, knowledge, and dedication to supporting our partners are qualities we truly value, and we’ll be sure to pass on your recognition to her.
Your recommendation means a great deal to us, and we look forward to continuing to support your dealership for many years to come!
Best Wishes,
Customer Care
Great
My experience with WSG was great; Ben L was highly supportive. Thank you!
April 14, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Nooria!
We’re delighted to hear you had a great experience with WSG and that Ben L was so supportive throughout the process.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Mark whom I spoke to was very pleasant
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Michael!
We’re glad to hear Mark was very pleasant to speak with—we’ll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience and are here whenever you need us!
Best Wishes,
Customer Care
The customer service at Warranty…
The customer service at Warranty Solutions Group Ltd has been fantastic. In particular Ben Lewington has helped me through a series of claims. He has been incredibly supportive and offered great advice. Likewise the company has settled my claim promptly and fully. So glad I took the wheel/tyres policy out with them can only recommend them
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Tom!
We’re thrilled to hear you’ve had such a positive experience with our customer service.
We’ll be sure to pass your comments on to Ben—he’ll be pleased to know his advice and support made a difference.
We truly appreciate your recommendation!
Best Wishes,
Customer Care
Mark was very professional and polite…
Mark was very professional and polite on the phone
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback David!
We’re pleased to hear Mark was professional and polite on the phone—we’ll be sure to pass on your kind words to him.
We really appreciate you taking the time to share your experience and are here whenever you need us!
Best Wishes,
Customer Care
Very good customer service from a…
Very good customer service from a lovely Irish guy Micheal Thank you
May 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Donna!
We’re so pleased to hear you received very good customer service, and we’ll be sure to pass your thanks on to Michael—he’ll really appreciate the mention.
We’re glad we could help, and we’re here whenever you need us!
Best Wishes,
Customer Care
The lovely Irish man Michael
The lovely Irish man Michael, was super warm, friendly & informative.
May 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Alison!
We’re pleased to hear that Michael provided such a warm, friendly, and informative experience—he’ll really appreciate your lovely comments.
We’re glad we could help and are always here if you need anything further!
Best Wishes,
Customer Care
Had a call from Michael today
Had a call from Michael today, very helpful!
May 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Jay!
We’re pleased to hear that Michael was very helpful during your call—he’ll be glad to know he made a positive impression.
We appreciate you taking the time to share your experience and are here if you need anything further!
Best Wishes,
Customer Care
Very easy and friendly to deal with
Very easy and friendly to deal with. Tony did exactly as he promised, when he promised to do it.
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Richard!
We’re pleased to hear that you found the process easy and that Tony and the team delivered exactly as promised.
We really appreciate your support and are here if you need anything in the future!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Tom!
We’re glad to hear you found us approachable—creating a welcoming and supportive experience is very important to us.
We appreciate your support and are always here if you need anything!
Best Wishes,
Customer Care
Good Warrenty and easily accessible…
Good Warrenty and easily accessible also easy to contact
Spoke to mark and everything was explained perfect great customer service
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Aidon!
We’re really pleased to hear that you’ve found our warranty easy to access and that getting in touch with us has been straightforward. It’s great to know that Mark was able to explain everything clearly and provide the level of customer service we strive for.
Thanks again for choosing us—we’re here whenever you need support!
Best Wishes,
Customer Care
Policy renewal
Had a courtesy call today from Michael at WSG car warranty about my renewal.
Michael was very helpful and polite regarding the policy all sorted and very happy with the service.
Thank you.
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Wayne!
We’re pleased to hear that Michael was helpful and polite during your renewal call, and that everything was sorted smoothly - we’ll be sure to pass your comments on to Michael.
Thank you again for choosing WSG — we’re here whenever you need us!
Best Wishes,
Customer Care
Very happy with warranty solutions group limited
Sticky at first trying to understand what they wanted from me. Once I understood the process, it was then up to the car repair company to show evidence of what went wrong with the car.. I was on a platinum plan and once the damage had been verified by the motor vehicle repair company, warranty solutions group then verified the amounts of £5000 to be paid to me once the work had been carried out. I must say I was very very pleased with the companies professionalism. And they honoured the agreement of the platinum policy which I had taken out. I can only say thank you and I appreciate what you have done for me. Kind regards, Lee
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience!
We’re sorry to hear that things felt a little unclear at the beginning, but we’re glad that once the process was understood, everything moved forward smoothly.
It’s great to hear that, once the repairer provided the necessary evidence, your claim was handled efficiently.
We’re especially pleased that you felt supported throughout and that our team’s professionalism stood out.
Best Wishes,
Customer Care
I've not had to claim yet but Mark…
I've not had to claim yet but Mark phoned me up to make sure I had received all of my paperwork, offered to go through it and explained the cover I've got.
They seem great so far.
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback George!
We’re really pleased to hear that Mark took the time to check in, ensure you received your paperwork, and clearly explain your cover - we’ll be sure to pass your comments on to Mark.
If you ever do need to make a claim or have any questions, we’re here to help!
Best Wishes,
Customer Care
New customer
New customer, had a call from Michael who went through the basics very simply and effectively, offered extension without any pressure and was extremely cheerful and engaging throughout the whole call
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Kev!
We’re thrilled to hear that your experience as a new customer got off to such a positive start.
It’s great to know that Michael explained everything clearly and made the process simple and easy to understand, while also keeping the conversation friendly and engaging - we’ll be sure to pass your kind comments on to Michael.
Thank you again for choosing us—we’re here whenever you need support!
Best Wishes,
Customer Care
Thanks to Michael for getting in touch…
Thanks to Michael for getting in touch and giving my warranty a personal touch.
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We’re glad to hear that Michael’s personal approach made a positive difference to your experience with your warranty - providing a friendly and tailored service is something we really value.
We’ll be sure to pass on your thanks to Michael.
If there’s anything else we can help you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
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