Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushi... See more
Company replied
Received 6 month warranty with the purchase of my car. I had emails almost imminently with details of the policy. Also received a phone call from Mark (lovely Irish guy from across the border!) who... See more
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Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional approach to my…
Very professional approach to my problem and extremely responsive
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that you found our approach professional and that we were able to respond to your needs quickly - providing efficient and attentive service is very important to us, so it’s great to know we met your expectations.
If there’s anything further we can assist you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Mark was very knowledgeable and helpful…
Mark was very knowledgeable and helpful but not at all pushy.
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Paul!
We’re pleased to hear that Mark was knowledgeable and helpful, that’s exactly the kind of service we aim to provide.
We really appreciate you taking the time to share your experience, and if you need any further assistance, we’re always here to help!
Best Wishes,
Customer Care
Had a very friendly courtesy call from…
Had a very friendly courtesy call from mark just to check that I had received my policy documents for a car I had recently purchased.
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Shaun!
We’re glad to hear that Mark’s courtesy call made a positive impression - providing clear communication and friendly service is very important to us, so it’s great to know this came through in your experience.
If there’s anything else we can help you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Had a call today from Mark
Had a call today from Mark a very pleasant man who didn't try any hard sell to upgrade the warranty, he just explained it all which was refreshing.and tells you what to do I case of a claim.
A good experience all told, thank you
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Bernard!
We’re really pleased to hear that you had a positive experience speaking with Mark and that he provided clear, helpful information without any pressure.
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
Thankyou Mark for your call explaining…
Thankyou Mark for your call explaining about my warranty
Perfect
April 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Stephen!
We’re glad to hear that Mark was able to clearly explain your warranty and that everything was straightforward for you - we’ll be sure to pass your comments on to him.
If you have any further questions or need assistance in the future, we’re always here to help!
Best Wishes,
Customer Care
Claims process impractical and useless…
Claims process impractical and useless for unexpected emergency repairs (surely 95% of all part failures?!). Complete waste of money and time. I'm £££ out of pocket on a worthless warranty cover: had to pay for my car repair and a warranty... NOT recommended, save your money in event you have an issue.
April 13, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Elves,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Free 6 month warranty
Got the 6 month warranty free (apparently!) as part of the deal in buying a used car.
March 13, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review David!
If you have any questions about your cover or need assistance at any point during the warranty period, please do not hesitate to get in touch—we’re here to help!
Best Wishes,
Customer Care
Monday mornings are never that great!
I woke up very early Monday morning to find out i had an issue with my vehicle. I waited around till I could call WSG and got through to Ben Lewington. Ben from the off was great, he was clear with his instructions and what I needed to do. I found a local garage and Ben kept in contact through the whole process ensuring that I was OK and kept me updated on the claims process and was only a phone call away if i ever needed him. I will definitely be extending my warranty with WSG when my current one comes to an end. Highly recommend this warranty service
April 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for sharing your experience Andy!
We’re really pleased to hear that Ben was able to support you so effectively from the outset and guide you clearly through each step of the process.
We truly appreciate your recommendation and your intention to extend your warranty with us.
If you ever need anything in the future, we’re always here to help!
Best Wishes,
Customer Care
Great call with Mark (lovely Irish guy)…
Great call with Mark (lovely Irish guy) today - really professional and great personality!
April 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Alexandria!
We’re delighted to hear you had a great call with Mark and that he came across as both professional and personable - we’ll be sure to pass your kind comments on to him!
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
So far so verygood!
So far so good! Seems like an excellent product and the cover etc was very well explained. Great client care from Michael! Thank you
April 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andrew!
We’re really pleased to hear that everything has been clearly explained and that you’re happy with the product so far.
If you have any questions or need any support going forward, we’re always here to help!
Best Wishes,
Customer Care
Tate was able to deal with my enquiry…
Tate was able to deal with my enquiry very quickly and efficiently.
Emailing to me the documents that I needed.
April 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback George!
We’re pleased to hear that Tate was able to handle your enquiry quickly and efficiently, and that you received the documents you needed without delay.
If there’s anything else you need, we’re always here to help!
Best Wishes,
Customer Care
Call from Warranty Solutions Group
Called today by Mark from Warranty Solutions Group with regards to vehicle warranty I purchased from them when buying my car recently. Very professional, confirming that everything was all good , that I had received my documents and to ask if there were any questions or queries. Very professional aftercare service I thought hence leaving this review.
April 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your fantastic review.
We’re delighted to hear that Mark’s follow-up call provided a professional and reassuring experience, and that everything was clearly confirmed after your purchase. Delivering strong aftercare and ensuring our customers feel supported is something we take great pride in.
We really appreciate you taking the time to share your feedback.
Best Wishes,
Customer Care
Mark at Warranty Solutions
The representative Mark was extremely friendly and courteous. He explained everything clearly and succinctly.
April 24, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your fantastic review.
We’re delighted to hear that Mark provided such a friendly and courteous experience, and that everything was explained clearly and concisely. Delivering clear and supportive service is exactly what we aim for.
We really appreciate you taking the time to share your feedback.
Best Wishes,
Customer Care
Warranty explained in detail
Just got of the phone with Mark, who was very helpful explaining in detail my warranty and managed to answer all my questions. He also re sent all the documents I needed to read through. Thanks
April 24, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Ryan!
We’re glad to hear that Mark was so helpful in clearly explaining your warranty and answering all your questions - we’ll be sure to pass on your thanks to him.
If you need anything further, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Ben was very helpful and efficient
Ben was very helpful and efficient
April 23, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Finlay!
We’re pleased to hear that Ben was helpful and efficient in assisting you.
If you need anything else, please do not hesitate to get in touch!
Best Wishes,
Customer Care
I had a telephone call from Mark today
I had a telephone call from Mark today. He welcomed me to Warranty Solutions and explained how it works.
Mark was friendly, and asked if I had all the information I needed and asked me to save the number for future contact if needed.
Thank you, Mark.
April 23, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Sonia!
We’re pleased to hear that Mark took the time to welcome you and clearly explain how everything works, as well as making sure you had all the information you needed.
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
Mark was very helpful today re’ my cars…
Mark was very helpful today re’ my cars warranty in a very friendly quite manner. Thank you.
April 23, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Olive!
We’re pleased to hear that Mark was helpful and provided friendly, clear support with your car warranty - we’ll be sure to pass on your thanks to him.
If you need any further assistance, please do not hesitate to get in touch!
Best Wishes,
Customer Care
A warranty worth having
Genuinely the claim process is easy and the team at WSG Ltd WANT to help. I've never used the claim process before and was a bit concerned that they would be like an insurance company with lots of red tape and hoops to jump through but it simply isn't the case. As soon as I had a fault with my car I advised WSG straight away and they sent me a really easy guide on how to process the claim, step by step, no tricks, no hidden Ts&C's, the garage communicated with them directly and then WSG called me to ensure I fully understood the process and what I needed to do. The only thing you need to remember is to advise them FIRST before any repairs are completed to make sure the repair is authorised by them, after that make sure all invoices to be made out to Warranty Solutions Ltd (or you won't get the VAT paid), but just tell them as soon as a fault appears on your vehicle. Simple. Great service and a great product.
April 17, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Stephanie!
We’re thrilled to hear that your first experience with the claims process was straightforward and reassuring - our team works hard to make everything as clear and hassle-free as possible,.
If you ever need assistance again, we’re always here to help.
Thank you once again for your feedback and for choosing WSG Ltd!
Best Wishes,
Customer Care
Great experience .
Great experience .
Had a pleasant chat about my warranty with a lovely friendly guy called Mark who explained everything to me ..
Well Pleased .😀
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Debbie!
We’re pleased to hear you had a great experience and enjoyed your conversation with Mark. It’s great to know he was able to explain everything clearly and make the process easy and friendly for you.
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
Great experience
Had an unexpected phone call off Mark, was very good easy to speak to and answered all my questions, many thanks to mark and the team
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Koby!
We’re pleased to hear that Mark was easy to speak with and able to answer all of your questions clearly - we’ll be sure to pass on your thanks to him and the rest of the team.
If you need anything further, please do not hesitate to get in touch!
Best Wishes,
Customer Care
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