Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushi... See more
Company replied
Received 6 month warranty with the purchase of my car. I had emails almost imminently with details of the policy. Also received a phone call from Mark (lovely Irish guy from across the border!) who... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience .
Great experience .
Had a pleasant chat about my warranty with a lovely friendly guy called Mark who explained everything to me ..
Well Pleased .😀
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Debbie!
We’re pleased to hear you had a great experience and enjoyed your conversation with Mark. It’s great to know he was able to explain everything clearly and make the process easy and friendly for you.
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
Great experience
Had an unexpected phone call off Mark, was very good easy to speak to and answered all my questions, many thanks to mark and the team
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Koby!
We’re pleased to hear that Mark was easy to speak with and able to answer all of your questions clearly - we’ll be sure to pass on your thanks to him and the rest of the team.
If you need anything further, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Phone call
Spoke with Mark on the phone he was very nice and explained everything well to me.
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Nath!
We’re pleased to hear that Mark was helpful and took the time to explain everything clearly for you - we’ll be sure to pass on your comments to him.
If you need any further assistance, we’re always here to help!
Best Wishes,
Customer Care
The experience so far is top notch…
The experience so far is top notch professional. Michael was polite not pushy and made sure everything was done correctly. Good representation of the company
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Michael!
We’re pleased to hear that your experience has been so positive and that Michael provided a professional, polite, and thorough service without any pressure.
It’s great to know he represented the company so well—we’ll be sure to pass on your kind words to him. If there’s anything else we can assist you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Very friendly staff
I spoke to Michael for my welcome call, he was extremely friendly and had overall excellent customer service. He made sure that I had everything I needed for my warranty and resent anything I wasn’t sure I received. Really nice guy!
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Fred!
We’re pleased to hear that Michael provided such friendly and thorough support during your welcome call. It’s great to know he made sure you had everything you needed and followed up with anything you were unsure about.
If there’s anything else we can assist you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Short informative support with no sales…
Short informative support with no sales push, actually found the experience quite refreshing..
April 22, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Ray!
We’re pleased to hear you found the support clear, informative, and refreshingly free of any sales pressure - That’s exactly the experience we aim to provide.
If you need any further assistance, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Had a very friendly call from Mark
Had a very friendly call from Mark, who identified himself quickly, and was very helpful suggesting adding a second person to the authorised policy holder, which he did quickly.
I’m now very reassured that should I need to make a claim, it will be dealt with in a similar friendly and efficient manner.
April 21, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Jackie!
We’re thrilled to hear that Mark made such a positive impression and was able to assist you promptly and efficiently - we’ll be sure to pass your comments on to him.
If there’s anything else we can help with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Mark was very polite and courteous
Mark was very polite and courteous. Provided an update on my Warranty and further useful information.
April 21, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Martyn!
We’re pleased to hear that Mark was polite and courteous, and that he was able to provide a helpful update on your warranty - we’ll be sure to pass your comments on to him.
If you need anything further, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Contacted my micheal last week and he…
Contacted my micheal last week and he was very good let me know all I needed to amd reassured me that if I needed anything he could help.
April 8, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Louise!
We’re pleased to hear that Michael was helpful, clearly explained everything you needed to know - we’ll be sure to pass your kind comments on to him.
If you need anything further, please do not hesitate to get in touch!
Best Wishes,
Customer Care
A pleasant welcome call from Mark
A pleasant welcome call from Mark this afternoon, checking I had received the warranty and ensuring I had the opportunity to add my partner’s name to their records so either of us could contact the company without issue. Great customer service.
April 20, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Christopher!
We’re pleased to hear that Mark’s welcome call was helpful and that he ensured everything was in order with your warranty details.
We really appreciate your comments about the service and will be sure to pass them on to Mark.
If you need anything further, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Had a call from mark this afternoon…
Had a call from mark this afternoon regarding my warranty policy for my Kia Optima. Very polite, clear and concise with everything about the package. All information sent over to me. Fantastic customer service.
April 20, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Luke!
We’re pleased to hear that Mark provided clear, polite, and concise information about your warranty, and that everything you needed was promptly sent over.
We really appreciate your comments about the service, and if you need anything else, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Great service
I was a little dubious about using a third party warranty provider, however having had to claim on my warranty I have to say WSG and in particular ‘Matt’ have been exceptional and have made the claim process pretty painless throughout. Thank you!
April 20, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Simon!
We understand your initial concerns about using a third-party warranty provider, so we’re especially pleased to hear that your claim process went smoothly and that WSG, particularly Matt, provided such excellent support throughout.
We’ll be sure to pass on your kind words to him—he’ll really appreciate it.
If you need anything further in the future, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Great communication from Mark
Great communication from Mark, explained the cover fully without going too technical. Offered call back nearer to expiry so renewal would be easier
April 20, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Philip!
We’re really pleased to hear that Mark communicated clearly and made the cover easy to understand without overcomplicating things.
We’ll be sure to pass on your comments to him, and if you need anything else, please do not hesitate to get in touch!
Best Wishes,
Customer Care
'MJ' is refusing to pay for the bulk of…
'MJ' is refusing to pay for the bulk of our bill.
Be very careful if using this company (pick more reputable warranty providers). MJ is refusing to pay for 70% of invoice because the technician, didn't approve certain individual parts & labour. We are therefore left to cover the cost, so essentially don't have warranty anyway. Really poor for communication and very slippery.
Expected much better, but sadly not surprised.
Please feel free to respond with a resolution, although no doubt it will be some wishy washy, "it's in the small print" response.
April 17, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Brad,
We are sorry to read your review.
With all claims, faults must be reported within 7 days of occurrence and when correctly diagnosed with the actual cause, raised with the claims department, so that the claim can be reviewed before the repair(s) are completed without authority.
With regards to the concern raised in January 2026, the cause for the vehicle cutting out was diagnosed as the starter motor, dated the 14th February 2026. Your claims engineer Michael J, on the same day replied to an email asking for the vehicle's mileage, the technician's report, the diagnostic results, and any available diagnostic trouble codes, in order to review prior to completion.
Information requested was emailed and received on the 23rd February 2026. It was at this point that the chosen repairer identified that the starter motor was on back order from the manufacturer BMW, and also advised there was no parts delivery date.
Being proactive, Michael J then started to investigate if we could find and nominate the part supply to help. As with all claims, WSG Ltd reserve the right to nominate the supplier of the part, however we respect that the vehicle is not ours and if the warranty holder wants a main dealer part(s) we will gladly pay towards the main dealer part(s) at what we would expect to pay.
Michael J located a genuine S E G BMW X5 Starter/Generator to keep the repairs moving and reunite the vehicle with the warranty holder. The claim was authorised at the following costs.
Diagnosis £150.50 inc VAT, Starter motor and carriage £1260.00 inc VAT, labour to fit the starter motor £243.00 inc VAT and a required software update as part of the starter motor fitment at £84.00 inc VAT. Total claim liability accepted and authorised £1737.50-part, labour and VAT.
The starter motor authority was issued in an email dated the 5th March 2026. From the point of the authorisation, WSG Ltd was awaiting the invoice of the repairs. The invoice was received dated the 17th April 2026.
Michael J, having reviewed the invoice, noted extra charges and parts for the vehicle. The invoice received clarified that the break reaction arms had been renewed without any contact to WSG. In light that we were not aware, had not reviewed, or authorised the break reaction arms prior to repairs, the parts and labour was declined.
We also note that the invoice contained costs for the vehicles 12- & 24-volt battery tests and an MOT precheck. When checking these costs (costs not covered by the warranty), we referred to check the GOV UK website and note that your vehicle has no current MOT, which expired on the 25th March 2026.
Knowing that we have gladly accepted liability for the starter motor renewal, please accept our apologies that we have not met your expectations in relation for the suspension repairs completed that you authorised.
Kind Regards,
Customer Care
Paul K was very helpful
Paul K was very helpful, I only had a small issue and needed my battery replacing. Straight forward and quick! Gives me peace of mind for any future issues.
April 17, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Liam!
We’re pleased to hear that Paul K was able to assist you quickly and efficiently, and that your issue was resolved without any hassle.
It’s great to know your warranty is giving you peace of mind for the future.
If you need anything else, we’re always here to help!
Best Wishes,
Customer Care
Cheery friendly Irish Michael.
Cheery friendly Irish Michael.
Explained warranty well and future opportunity to extend on expiry.
So far no problems with the car.
April 17, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Kenneth!
We’re delighted to hear that Michael provided a friendly and informative experience.
We’ll be sure to pass on your lovely comments to him, and if you need any further assistance, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Paul S was very helpful
Paul S was very helpful.
I was dealing with delays and issues with a mechanic my car was with, called in and discussed the issue with Paul. He was able to liaise with the mechanics, and discuss a timeframe for works to be carried out and I now have my claim approved.
Much appreciated!
April 16, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Adeela! We’re really pleased to hear that Paul was able to step in and help move things forward - we’ll be sure to pass on your kind words to Paul.
If there’s anything else you need, please do not hesitate to get in touch!
Best Wishes,
Customer Care
5 star
I had a phone call from Mark today, he was straight to the point and a grate help 5 star review.
April 16, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Jake!
We’re pleased to hear that Mark was clear, efficient, and able to help you so effectively - we’ll be sure to pass on your kind feedback to him. If you need anything else, we’re always here to help!
Best Wishes,
Customer Care
Michael was very friendly and helpful…
Michael was very friendly and helpful in sorting out the issues with my email being transposed incorrectly.
April 16, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Nicole!
We’re really pleased to hear that Michael was able to quickly resolve the issue with your email and provide friendly, helpful support.
If you need anything further, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Mark warranty follow up call
A very professional and well mannered call from Mark following up my warranty purchase.
April 16, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We’re pleased to hear that Mark provided a professional and courteous follow-up call after your warranty purchase - we’ll be sure to pass on your comments to him.
If there’s anything else we can assist you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
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