I had a very pleasent experiance with Melissa Clifford ever since I started filing my warranty claim. She was very helpful & patience in directing me step by step to complete the process and handled... See more
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See what reviewers are saying
Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along t... See more
Company replied
I had to use this company in order to get start a replacement/warranty process on an BioIonic curling iron. After having the product for just over a year (and now just outside the one year warranty pe... See more
Company replied
I recently reached out to Warranty Valet for a refund on my Lowe’s Kobalt 24V Drill, which had unexpectedly stopped working. The entire return process was smooth and hassle-free. Their team was prompt... See more
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Company details
Written by the company
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Contact info
311 Ranch Rd 620 S Suite 211, 78734-4776, Austin, United States
- support@warrantyvalet.com
- warrantyvalet.com
Roller Coaster with positive finish
My experience was up and down, finishing on an up note.
Just having to make a warranty claim is unpleasant in the first place, and then when I realized that I couldn't make a warranty claim directly to Best Buy on this Insignia product, which is a Best Buy brand, that was a downer too.
Then, while Warranty Valet agreed to submit it for me, they said they would submit it faster if I paid them a monthly fee, the size of which is based on the number of items I wanted covered. When I declined to do so, they said that then my warranty claim would be at the end of the line. I told them that if it takes too long, I will take that into account in ever buying an Insignia product again.
In the end, though, only a few days passed until I heard from Best Buy that I should bring in the Insignia product (a malfunctioning shredder). And Best Buy agreed to replace the shredder.
So in the end I'm satisfied with Warranty Valet. I would advise anyone, however to decline to pay for their service. It does not appear to be necessary.
December 6, 2023
Unprompted review
Reply from Warranty Valet®
Hi Nicholas, my apologies for the misunderstanding. Please understand that we are not affiliated with any brand, including Insignia. However, we provide assistance to our customers in claiming their manufacturer warranty hassle-free. Additionally, our subscription plans have been updated; kindly check our website for further information.
Melissa Clifford warranty customer…
Melissa Clifford warranty customer agent was so professional and responsive on all her endeavors to help me reach a settlement on my claim . She went beyond to make sure I was taken care of and it was completed and resolved to the end for a least 2months. She is a real gem to your company and I truly appreciate her.
December 18, 2023
Unprompted review
Reply from Warranty Valet®
Hi Margo, thank you so much for your kind words! It was a pleasure assisting you with your warranty claim, and I'm delighted to hear that you're satisfied with the resolution. Providing excellent service and ensuring our customers are taken care of is always our top priority. If you ever have further questions or need assistance in the future, feel free to reach out. Your appreciation means a lot.
They helped me warranty two pairs of…
They helped me warranty two pairs of kids sneakers. Not sure why I need a yearly membership to evoke a consumer warranty. Not sure why puma won't just handle the warranty, but they made the process very easy for under $20 bucks a year. I guess it is kind of like asurion
December 15, 2023
Unprompted review
Reply from Warranty Valet®
Hello Wags, thank you for sharing your experience! We're pleased to hear that we could assist you with the warranty process for your kids' sneakers. Our yearly membership is designed to streamline and simplify warranty claims for various brands, not just PUMA, providing added convenience and efficiency. While PUMA and other manufacturers handle warranties, our service aims to reduce the hassle and communication burden for our customers. As you have chosen our yearly subscription of Home Plan, you now have the privilege of storing up to 20 products from various brands, along with their invoices and warranty documents. So, fully utilize your home plan benefits to its maximum.
Replacement hose for shower
We received a replacement hose for our shower however it's the wrong color and it's shorter than the original!
December 11, 2023
Unprompted review
Reply from Warranty Valet®
Hi Carol, we are happy to hear that you have received your replacement. However, our apologies for the inconvenience you've encountered with the mismatched features. Your satisfaction is our top priority, and we understand the importance of receiving the correct and suitable product. If you wish, you can raise another ticket, and we can surely assist you again in obtaining an exact match for the hose you have.
Excellent service and quick turnaround
Excellent service and quick turnaround! I received my replacement for my Fitbit in a day. Very impressive and Melissa was very kind, helpful and knowledgeable. Definitely using this company for all my warranty needs.
November 22, 2023
Unprompted review
Reply from Warranty Valet®
Hi Lillian, We're delighted to hear about your positive experience! We're committed to providing excellent service and are glad Melissa could assist you effectively. Looking forward to serving you again!
Melissa Clifford was wonderful to deal…
Melissa Clifford was wonderful to deal with. She addressed my concerns and resolved the issue professionally.
November 27, 2023
Unprompted review
Reply from Warranty Valet®
Hi Robert, Thank you so much for taking the time to share your positive experience with Melissa Clifford. If you ever have further questions or require assistance in the future, please feel free to reach out.
Warranty solvation
Excellent service. Quick response than expected. Solve the warranty policy smoothly.
November 19, 2023
Unprompted review
Reply from Warranty Valet®
Hi Thong, Thank you so much for your positive feedback! We're delighted to hear that you had an excellent experience with our service. If you ever have any questions or need assistance in the future, feel free to reach out.
Excellent Service!!
Excellent Service!!! Melissa was really helpful from start to finish and arranged a replacement pair of adidas BOA golf shoes for me in place of my faulty pair. Melissa dealt with everything and kept me informed throughout the process. Would highly recommend. Thank you!!!
November 20, 2023
Unprompted review
Reply from Warranty Valet®
Hi Neil, Thank you so much for your kind words! We're thrilled to hear about your positive experience with Melissa and our service. Thank you for choosing us, and happy golfing with your new pair of adidas BOA golf shoes!
ITS HAS NOT BEEN RESOVLE AND I WILL NOT…
ITS HAS NOT BEEN RESOVLE AND I WILL NOT EVER BUY HYPER TOUGH BECAUSE THEY DONT STAND BEHIND THEIR PRODUCT. I WILL GO TO THE COMPANY WHERE I BROUGHT IT AND I WILL NOT GO THROUGH THE WARRANTY VALET AGAIN
November 18, 2023
Unprompted review
Reply from Warranty Valet®
Hi Price, I'm sorry to hear about your experience, and I understand your frustration. Please understand we are not the manufacturer, and your claim was denied by the brand due to a lack of warranty documents. However, if you ever need any warranty assistance in the future, feel free to reach out to us. We will be more than happy to assist you.
Absolutely no resolution ..
Absolutely no resolution ... Lifetime warranty product not replaced ... Certainly will find better options in the future. JM
November 7, 2023
Unprompted review
Reply from Warranty Valet®
Hi John, We're truly sorry to hear about the inconvenience you've experienced. Kindly understand that your replacement was declined by the brand according to their warranty policy, not by us. However, you can still reach out to us if you need further assistance by opening another ticket.
Amazing customer service!!
Although my warranty was expired, they went above and beyond to make sure the replacement connectors I needed for my product were sent to me as a courtesy. Everything was so smooth and quick!
October 20, 2023
Unprompted review
Reply from Warranty Valet®
Thank you for your kind words! We're delighted to hear about your positive experience with our customer service team. We're committed to going the extra mile for our valued customers. If you ever need assistance in the future, don't hesitate to reach out to us. Your satisfaction is our top priority!
Fast response
Fast response, their actions facilitated quick replacement for broken Fitbit Charge 5.
October 24, 2023
Unprompted review
Reply from Warranty Valet®
Hi Dana, Thank you for your positive feedback! We're glad to hear that we were able to provide a fast response and facilitate a quick replacement for your broken Fitbit Charge 5.
My $700 Delta faucets refused to turn…
My $700 Delta faucets refused to turn after only 3 years. Warranty Valet processed the claim and followed up when Delta sent the wrong replacements. The Delta warranty process was cumbersome with multiple videos but we got it done and my new faucets are on the way. Great follow-up and personal service by Warranty Valet.
October 23, 2023
Unprompted review
Reply from Warranty Valet®
Hi David, We appreciate your feedback and are pleased to have been able to assist with your Delta faucets warranty claim. Your satisfaction is important to us, and we're here for any future assistance you may need. Thank you for choosing Warranty Valet.
The service was prompt and effective
The service was prompt and effective. Nice job!
October 21, 2023
Unprompted review
Reply from Warranty Valet®
Hi Robert, We're delighted to hear that you found our service prompt and effective. We always strive to provide the best service to our customers.
The employees were great
The employees were great.
Fast on replies and get things done more than trying to do it yourself which in turn is a time saver. Thanks to everyone especially Melissa. Take care, Brian
October 22, 2023
Unprompted review
Reply from Warranty Valet®
Thank you for your wonderful feedback, Brian! We're thrilled to hear that our team, including Melissa, provided you with great service. If you ever need assistance again, please know that we're here to help.
Very good service
Very good service. They were tenacious in getting after the manufacturer to stand by their product. Thank you Melissa
October 19, 2023
Unprompted review
Reply from Warranty Valet®
We greatly appreciate your positive feedback! Ensuring that manufacturers stand by their products is a top priority for us. Thank you for choosing our services, and we're here to help whenever you need us!
Worth to Approach Warranty Valet
Melisa Clifford is very much helpful and she followed up very promptly. I really really thankful for her and appreciate the way she resolved issue very quickly.
October 13, 2023
Unprompted review
Reply from Warranty Valet®
Hi Umesh, thank you for your feedback and kind words about Melisa Clifford. We greatly appreciate your appreciation! Your satisfaction is our top priority.
Melisa Clifford helped with the process…
Melisa Clifford helped with the process from the start,without her help I would have just given up and purchased the item.
September 12, 2023
Unprompted review
Reply from Warranty Valet®
Hi, We greatly appreciate your feedback! It's wonderful to hear that Melisa Clifford was able to assist you effectively throughout the process. Thank you for choosing our service!
Responsive Expert
Friendly, hassle free, everything done for me including the tracking number for the replacement part. Expert helper - got my replacement in about a week and a half and I didn't need to do hardly a thing.
September 29, 2023
Unprompted review
Reply from Warranty Valet®
Hi Irene, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!
My faucet was leaking and I reached out…
My faucet was leaking and I reached out online to warranty valet. They explained that Delta had a warranty and were able to connect me with Delta. Delta sent me cartridge for my faucet and it solved the problem.
September 21, 2023
Unprompted review
Reply from Warranty Valet®
Hello JoAnn, we appreciate your feedback! We're happy to hear that we could assist in resolving your issue. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
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