Waste Removal USA Reviews 

1,217
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from representatives. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially with prompt delivery and pickup. However, some customers also noted issues with delivery scheduling, with dumpsters arriving late or not being picked up as expected. A few other people also felt that pricing could be misleading due to surcharges for extra weight or incorrect information provided by sales staff regarding dumpster size.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising specific team members for their... See more

Service

Consumers find service to be positive, with many reviewers highlighting the promptness, courtesy, and ease of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and timely... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing fair, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For starters they probably have some of the most competitive prices around and Amber is simply the greatest all around (congrats on promotion) Mr. Jackson is the male version of Amber he's easy to wor... See more

Company replied

Rated 5 out of 5 stars

Waste Removal USA is redefining this industry. The level of care that their account executives take to ensure a smooth process is amazing. Currently working on a home remodel I had the pleasure of w... See more

Company replied

Rated 5 out of 5 stars

Amber was such a huge help with getting me a rental delivered to job site and was able to do that within 24 hours. Thank you so much for making sure we can got our canister in a timely manner. Very th... See more

Company replied

Rated 5 out of 5 stars

The office management was courteous and it was easy to schedule a dumpster when needed. Delivery was on time and pick-up also on stated day. It would help if the truck driver would actually call ahea... See more

Company replied


Company details

  1. Waste Management Service
  2. Construction Equipment Supplier
  3. Equipment Supplier

About Waste Removal USA

Written by the company


At Waste Removal USA our focus is you. We feel that by doing this you can focus on receiving the best customer service possible. This model has allowed us to rent thousands of dumpsters and roll-off containers to happy customers just like you. We can have your dumpster delivered and picked up on your schedule so you can finish your project on time. Why chance something with the rest when you can deal with the best!

Dumpster Types

Residential
Construction
Yard Waste
Concrete
Roofing

Waste Removal USA offers roll-off dumpsters that make any residential & commercial renovation, cleaning, and demolition jobs easy. We make it fast and simple to rent a roll-off dumpster for your home or business for any size project. Dumpsters can be delivered the same or the next day if needed. Waste Removal USA offers service in many parts of the United States, so make sure to check our local service areas.

Dumpster Sizes

10 Yard
15 Yard
20 Yard
30 Yard
40 Yard

When you call one of our specialists, they will take the time to listen to your needs and help guide you to the right container for your job. Our goal is to ensure a pleasant experience from beginning to end. As a result, we also have longer rental periods so you do not have to rush to get your project completed. Many of our weekend warriors choose us to provide a dumpster for their project and they feel more comfortable knowing that we are putting them first.

Some common jobs for dumpster rentals include, but are not limited to, basement/garage cleanup, tree debris, driveway replacement, roof replacement, flooring replacement, pool building, fencing, retaining walls, home renovations, and new construction.

Regardless of how small or large your project is, we are here to help. We have multiple dumpster sizes available to rent. Give us a call or get a quote online today – our team of customer service specialists are standing by to serve you!

Waste Removal USA

Written by the company

Customer-First Dumpster Rentals
We provide temporary dumpster rentals across the United States for commercial and residential waste removal projects. Our team delivers roll-off dumpsters the same day and the next day for construction clean up, home clutter clean up, and other types of trash removal projects. We offer dumpster rentals in a variety of sizes to fit your specific needs. Whether you need a large dumpster to keep your construction site clean or you just need a small dumpster rental for spring cleaning, we've got you covered. When you rent a dumpster from Waste Removal USA, you get professional service, fast delivery, and the most affordable rental rates on the market.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,217)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

Heather is absolutely the BEST to work…

Heather is absolutely the BEST to work with.

July 1, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Justin - thank you so much for your 5-star review based on your great experience with Heather! We appreciate the opportunity to earn your business, and please do not hesitate to contact Heather if you require any assistance at all with your roll-off dumpster rental. - WRUSA Team

Rated 5 out of 5 stars

Will and the gang did amazing customer…

Will and the gang did amazing customer service. Couldn't be more thankful for everything they did to get me what I needed in the time I needed.

July 1, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Steve - thank you for your 5-star review based on your excellent experience with Will and our team! We are so glad that we were able to help you get exactly what you needed for your specific job. If you have questions or require any assistance at all, please feel free to contact Will or one of our team members, and we will be more than happy to help. - WRUSA Team

Rated 5 out of 5 stars

On it

On it; both pickup and drop off smooth

April 4, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi! Thank you for your wonderful 5-star review of our dumpster rental services! We are so glad that you felt the pickup and drop-off went smoothly with our team at Waste Removal USA. We appreciate the opportunity to earn your business, and we look forward to serving you again in the future. - WRUSA Team

Rated 1 out of 5 stars

SAVE YOUR MONEY AND TIME DO NOT ORDER…

SAVE YOUR MONEY AND TIME DO NOT ORDER THROUGH THIS 3rd PARTY DUMPSTER SERVICE. THEY DO NOT OWN AND OPERATE THEIR OWN DUMPSTERS SO YOU ARE PAYING 3rd party fee. We ordered a dumpster to be delivered to a job site with specific requirements of a 20 foot short sided dumpster. We needed the long dimension for the long lumber we would be throwing into it and the short sides to easily throw the heavy debris. The dumpster that was left was a short dumpster with tall sides. We contacted the company to try and rectify the situation and let them know they are holding up a demo job with employees standing around. The associate advised us to go ahead and use the dumpster and they would get it swapped out the next day. We were then contacted by someone else named Jason who advised us he had listened to the recorded phone call of us placing our order and yes he knows we had specified the 20 foot dumpster with short sides but it didn’t get communicated to the actual dumpster company who delivered the dumpster. He said we would need to empty the dumpster ourselves or the driver could dump the debris in the driveway. Neither of these were an option as we had no access to the doors because of its placement and we were not going to take a chance on messing up a customers driveway. Although he said they do that all the time it does not make it smart or right. This company was totally unwilling to rectify their mistake showing very poor customer service. We contacted the company of the actual dumpster and they agreed it was not even a 20yard dumpster meaning it was also less volume than we would’ve had. Such a disappointment. Order directly from dumpster owners.

June 18, 2025
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Reply from Waste Removal USA

Thank you for taking the time to share your experience.

We're genuinely sorry to hear that you were not satisfied with your experience. However, we're glad to know that you did end up utilizing the 20-yard dumpster that was delivered.

We understand that you did receive a shorter yet taller 20-yard. As you wanted a shorter and longer 20-yard dumpster, our team proposed several solutions in real time to help keep your project moving. Although you rejected all of our efforts, even though they would not have cost you any money, we are glad to know that you were able to use the dumpster that was delivered.

We take all feedback seriously, as it helps us refine how we support customers across diverse job sites. While we can't guarantee every dumpster will match non-standard specifications exactly, we are reviewing this internally to improve how we communicate capabilities and set clear expectations upfront.

Thank you again for your valuable feedback.

- WRUSA Team

Rated 5 out of 5 stars

Great customer service!

Heather was the best! Answered all of my questions & concerns. Easy transaction!!

June 25, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Carmelita - thank you for taking the time to leave a 5-star review based on your positive interaction with Heather! We are glad to know you felt your dumpster rental experience was easy with our team and that all of your questions and concerns were addressed. If you need anything at all, please know that Heather or one of our team members is just a phone call away. - WRUSA Team

Rated 5 out of 5 stars

The phone salesman Tim

The phone salesman, Tim, was very pleasant and patient. I called from another state to get a dumpster delivered to a location in Tennessee. We discussed where to place it as he looked at the photo of the property. We even had a few chuckles - Texas Woman

June 25, 2025
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Reply from Waste Removal USA

Hi, Jan - thank you for taking the time to leave a wonderful review based on your 5-star experience with Tim! We appreciate you choosing Waste Removal USA as your dedicated roll-off rental provider, and please contact Tim or one of our team members if you have any questions or need any assistance. - WRUSA Team

Rated 1 out of 5 stars

Dumpster was a day and a half late

Dumpster was a day and a half late. All I was reimbursed was $19. A complete joke and unsatisfactory compensation!

June 10, 2025
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Reply from Waste Removal USA

Good day,

Per several conversations with our team over the past week, we explained that the 30+ hours of constant rain storms before the original delivery date of 6/18 severely delayed all dump operations and caused long landfill lines for disposal. We were able to successfully deliver the dumpster to you on 6/19. We offered to extend your rental at no additional cost and to work with you on the rental period. We do not guarantee delivery times, and our terms of service clearly state that we will deliver dumpsters within 24-48 hours of the requested delivery date, as uncontrollable circumstances, like bad weather, can cause exceptions. We were able to deliver a dumpster to you, which you used to successfully complete your project. If you have any questions, please feel free to call our office.

- WRUSA Team

Rated 5 out of 5 stars

Great experience

Easy to schedule, timely delivery and pickup

June 18, 2025
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Reply from Waste Removal USA

Hi, Joel - thank you for leaving a fantastic, 5-star review for our team! We are happy to hear you felt your dumpster rental experience with Waste Removal USA was easy and timely. We appreciate the opportunity to earn your business, and please reach out if you need anything at all. - WRUSA Team

Rated 5 out of 5 stars

Wonderful and easy experience…

Had a wonderful and easy experience lining up a trash removal. We had everything lined up and paid for a matter of minutes.

June 24, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Cody - thank you for leaving a fantastic, 5-star review for our team! We are so glad to know that you loved your dumpster rental experience with our team at Waste Removal USA. If you need further assistance or have any questions at all, please do not hesitate to contact our team, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars

Honestly Tim my sales rep

Honestly Tim my sales rep. High energy, professional, knowledgeable, and just plain downright helpful. 10/10

June 16, 2025
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Reply from Waste Removal USA

Hi! Thank you for taking the time to leave a fantastic, 5-star review based on your great experience with Tim! We are so glad to know that you loved the customer service you received from our team, as we pride ourselves on providing the best service in the roll-off dumpster industry. If you have questions or need any assistance at all, please know that Tim or one of our professionals is just a call away, ready to help. - WRUSA Team

Rated 5 out of 5 stars

The Best Dumpsters are THE BEST

The crew at The Best Dumpsters are THE BEST. Right on time and a quality product. An excellent value and we will use them again for certain.

June 23, 2025
Unprompted review
Waste Removal USA logo

Reply from Waste Removal USA

James - thank you for taking the time to leave a 5-star review! We appreciate the opportunity to earn your business, and please do not hesitate to reach out if you need anything at all. We are always happy to help. - WRUSA Team

Rated 5 out of 5 stars

Aubrey was very informative

Aubrey was very informative. Drop-off and pickup were done with no inconvenience to me.

June 11, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi! Thank you for taking the time to leave a 5-star review based on your great experience with Aubrey! We are so glad to know that you felt informed and that the dumpster drop-off and pickup were a breeze. We appreciate the opportunity to earn your business, and please do not hesitate to contact Aubrey if you need anything at all. - WRUSA Team

Rated 5 out of 5 stars

Tim was excellent and extremely helpful…

Tim was excellent and extremely helpful helping me schedule and helping me find the proper size for what I needed

June 19, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi! Thank you for your wonderful, 5-star review based on your great experience with Tim! We are glad we were able to help you schedule the right dumpster size for your needs. If you need further assistance or have any questions at all, please feel free to contact Tim or one of our team members, and we will be happy to help you. - WRUSA Team

Rated 5 out of 5 stars

Will was very helpful on a project with…

Will was very helpful on a project with difficult access on a Fed Govt project. Good turn around as well.

June 18, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi, Michael - thank you for taking the time to leave an excellent, 5-star review for Will! We are glad to hear that you felt fully satisfied with the dumpster rental service you received from our team at Waste Removal USA. If you have any questions or require assistance, please do not hesitate to reach out to Will or one of our team members, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars

Great service

Great service. Friendly people. Very professional.

June 17, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Rodney - thank you for your fantastic, 5-star review of our roll-off rental services! We are glad to hear that you loved the service you received from our team at Waste Removal USA, as we pride ourselves on providing unbeatable customer service. If you have any further questions or need assistance in any way, please know that one of our friendly associates is just a phone call away. - WRUSA Team

Rated 5 out of 5 stars

Quick delivery & pickup.

Quick delivery & pickup.

June 11, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Mary - thank you so much for your wonderful 5-star review of our dumpster rental services! We appreciate the opportunity to earn your business, and please reach out if you need anything at all. - WRUSA Team

Rated 5 out of 5 stars
Waste Removal USA logo

Reply from Waste Removal USA

Hi! We appreciate your excellent review of our dumpster rental services and for the opportunity to earn your business! If you have questions or need any assistance at all, please know that our team is just a phone call away. - WRUSA Team

Rated 5 out of 5 stars

Super helpful people and quick services!

Jackson made it easy for me; it was a quick and no-stress process! I really appreciate you guys~ Thank yall~ ♡ have a good day!

June 12, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi! Thank you for taking the time to leave a fantastic review based on your positive experience with Jackson! We are so glad to hear that you felt the dumpster rental process was quick and stress-free with Waste Removal USA. If you have any questions or need any assistance at all, please do not hesitate to reach out, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars
Waste Removal USA logo

Reply from Waste Removal USA

Michael - thank you for your 5-star review! We appreciate the opportunity to earn your business, and we are pleased to hear that you felt you received prompt dumpster rental service from our team. If you have any questions or require additional assistance, please do not hesitate to contact us at your earliest convenience, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars

Great job Tim!

Great job Tim!

June 10, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Peggy - thank you for taking the time to leave a 5-star review for Tim! We are pleased to learn that you loved your dumpster rental experience with Waste Removal USA. If you have any questions or need assistance, please do not hesitate to contact Tim or one of our team members, and we will be happy to help you. - WRUSA Team

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