Waste Removal USA Reviews 

1,217
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from representatives. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially with prompt delivery and pickup. However, some customers also noted issues with delivery scheduling, with dumpsters arriving late or not being picked up as expected. A few other people also felt that pricing could be misleading due to surcharges for extra weight or incorrect information provided by sales staff regarding dumpster size.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising specific team members for their... See more

Service

Consumers find service to be positive, with many reviewers highlighting the promptness, courtesy, and ease of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and timely... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing fair, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For starters they probably have some of the most competitive prices around and Amber is simply the greatest all around (congrats on promotion) Mr. Jackson is the male version of Amber he's easy to wor... See more

Company replied

Rated 5 out of 5 stars

Waste Removal USA is redefining this industry. The level of care that their account executives take to ensure a smooth process is amazing. Currently working on a home remodel I had the pleasure of w... See more

Company replied

Rated 5 out of 5 stars

Amber was such a huge help with getting me a rental delivered to job site and was able to do that within 24 hours. Thank you so much for making sure we can got our canister in a timely manner. Very th... See more

Company replied

Rated 5 out of 5 stars

The office management was courteous and it was easy to schedule a dumpster when needed. Delivery was on time and pick-up also on stated day. It would help if the truck driver would actually call ahea... See more

Company replied


Company details

  1. Waste Management Service
  2. Construction Equipment Supplier
  3. Equipment Supplier

About Waste Removal USA

Written by the company


At Waste Removal USA our focus is you. We feel that by doing this you can focus on receiving the best customer service possible. This model has allowed us to rent thousands of dumpsters and roll-off containers to happy customers just like you. We can have your dumpster delivered and picked up on your schedule so you can finish your project on time. Why chance something with the rest when you can deal with the best!

Dumpster Types

Residential
Construction
Yard Waste
Concrete
Roofing

Waste Removal USA offers roll-off dumpsters that make any residential & commercial renovation, cleaning, and demolition jobs easy. We make it fast and simple to rent a roll-off dumpster for your home or business for any size project. Dumpsters can be delivered the same or the next day if needed. Waste Removal USA offers service in many parts of the United States, so make sure to check our local service areas.

Dumpster Sizes

10 Yard
15 Yard
20 Yard
30 Yard
40 Yard

When you call one of our specialists, they will take the time to listen to your needs and help guide you to the right container for your job. Our goal is to ensure a pleasant experience from beginning to end. As a result, we also have longer rental periods so you do not have to rush to get your project completed. Many of our weekend warriors choose us to provide a dumpster for their project and they feel more comfortable knowing that we are putting them first.

Some common jobs for dumpster rentals include, but are not limited to, basement/garage cleanup, tree debris, driveway replacement, roof replacement, flooring replacement, pool building, fencing, retaining walls, home renovations, and new construction.

Regardless of how small or large your project is, we are here to help. We have multiple dumpster sizes available to rent. Give us a call or get a quote online today – our team of customer service specialists are standing by to serve you!

Waste Removal USA

Written by the company

Customer-First Dumpster Rentals
We provide temporary dumpster rentals across the United States for commercial and residential waste removal projects. Our team delivers roll-off dumpsters the same day and the next day for construction clean up, home clutter clean up, and other types of trash removal projects. We offer dumpster rentals in a variety of sizes to fit your specific needs. Whether you need a large dumpster to keep your construction site clean or you just need a small dumpster rental for spring cleaning, we've got you covered. When you rent a dumpster from Waste Removal USA, you get professional service, fast delivery, and the most affordable rental rates on the market.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,217)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very customer friendly and…

I was very customer friendly and professional

July 24, 2025
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Reply from Waste Removal USA

Hi! Thank you so much for your 5-star review! We are glad to know that you felt you received friendly and professional dumpster rental services from our team at Waste Removal USA. We appreciate the opportunity to earn your business, and please do not hesitate to contact us if you need anything at all. - WRUSA Team

Rated 5 out of 5 stars

Driver Dale was great and vet helpful.

Driver Dale was great and vet helpful.

July 14, 2025
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Reply from Waste Removal USA

Sidney - thank you for taking the time to leave a 5-star review! We appreciate the opportunity to earn your business, and please reach out if you have questions or require assistance with your roll-off rental. - WRUSA Team

Rated 5 out of 5 stars
Waste Removal USA logo

Reply from Waste Removal USA

Hi, Macolm - thank you for your fantastic, 5-star review! We are glad to know that you felt your dumpster rental experience was easy with Waste Removal USA. If you need anything at all, please know that one of our team members is just a phone call away, ready to assist you. - WRUSA Team

Rated 5 out of 5 stars

Great Customer Service

Kay and Amber were very helpful in helping me in getting a customer set up for service. Both were very informative on the areas of service, pricing, and terms of service. Set up was very easy all around and they easily answered any questions I had. Definitely looking forward to working with them in the future!

July 22, 2025
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Reply from Waste Removal USA

Hi, Jilliann - thank you for taking the time to leave a fantastic, 5-star review based on your positive experience with Kay and Amber! We pride ourselves on providing unparalleled customer service, so reviews like yours really mean a lot to our team. We appreciate the opportunity to earn your business, and please do not hesitate to contact one of our team members if you need any assistance or have questions. We are always here to help when you need us. - WRUSA Team

Rated 5 out of 5 stars

Very Responsive

Very Responsive

July 21, 2025
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Reply from Waste Removal USA

Hi, Scott - thank you for your 5-star review! We are so glad that you loved the customer service you received from our team, and we truly appreciate the opportunity to earn your business. - WRUSA Team

Rated 5 out of 5 stars

Prompt response

Prompt response, prompt service, and cost effective.

July 14, 2025
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Reply from Waste Removal USA

Julio - thank you for leaving a 5-star review for our team! We are glad to know that you felt you received prompt service and a great price from our team at Waste Removal USA. We appreciate the opportunity to earn your business, and please reach out if you have any questions or need assistance with your dumpster rental. - WRUSA Team

Rated 5 out of 5 stars

Amber was great

Amber was great. Very friendly and upbeat. Knows her stuff. She’s kind hearted and understanding. She assured me delivery will be a breeze.

July 21, 2025
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Reply from Waste Removal USA

Lisa - thank you so much for taking the time to leave a 5-star review based on your great experience with Amber! We appreciate you choosing Waste Removal USA as your dedicated roll-off rental provider. If you have any questions or require assistance, please know that Amber or one of our associates is just a phone call away. - WRUSA Team

Rated 5 out of 5 stars

Simple and efficient procurement…

Simple and efficient procurement process. Cordial service.

July 17, 2025
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Reply from Waste Removal USA

Armando - thank you so much for your 5-star review! We are so glad to hear that you felt your dumpster rental service with Waste Removal USA was simple and efficient. If you have further questions or need any assistance, please do not hesitate to contact us, and we will be happy to help. - WRUSA Team

Rated 5 out of 5 stars

Tim was great

Tim was great

He answered all my questions and concerns and I completed my purchase. Would highly recommend to anyone look for dumpster rental.

July 15, 2025
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Reply from Waste Removal USA

Chris - thank you for taking the time to leave a fantastic, 5-star review for Tim! We are so glad to know we were able to address all of your dumpster rental questions and concerns. We truly appreciate your recommendation, and if you need anything at all, please know that you can reach out to Tim or one of our associates at your earliest convenience. - WRUSA Team

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the excellent customer service from Tim. I called Tim last week and received a really good competitive quote. In fact, I didn’t call anywhere else because Tim took such a really good job with me when I got around to ordering this morning. I didn’t need to see any other quotes. He definitely did a fantastic job and was very professional! I would highly recommend this company and specifically Tim!

July 14, 2025
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Reply from Waste Removal USA

Dan - thank you so much for taking the time to leave an excellent, 5-star review based on your great experience with Tim! We are so glad to know that you felt taken care of throughout the entire dumpster rental process with our team at Waste Removal USA. We appreciate the opportunity to earn your business as well as your wonderful recommendation of our services. If you have questions or require any assistance at all, please do not wait to contact Tim or one of our team members, and we will be more than happy to assist you. - WRUSA Team

Rated 5 out of 5 stars

It was easy to talk to Tim and he was…

It was easy to talk to Tim and he was very friendly and helpful. Quick and very knowledgeable.

July 10, 2025
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Reply from Waste Removal USA

Andrea - thank you for leaving a 5-star review based on your positive experience with Tim! We are so glad to know that you felt you received friendly and helpful service from our team at Waste Removal USA. If you have any questions regarding your roll-off rental, please do not hesitate to reach out to Tim or one of our team members, and we will be more than happy to help. - WRUSA Team

Rated 5 out of 5 stars

Amber was such a huge help with getting…

Amber was such a huge help with getting me a rental delivered to job site and was able to do that within 24 hours. Thank you so much for making sure we can got our canister in a timely manner. Very thankful and will definitely be using Waste Removal USA again!

July 9, 2025
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Reply from Waste Removal USA

Matt - we appreciate you taking the time to write an amazing, 5-star review based on your recent experience with Amber! We are so happy to hear that you felt you received speedy roll-off rental services with our team at Waste Removal USA. Thank you for the opportunity to earn your business, and we very much look forward to working with you again in the future. - WRUSA Team

Rated 5 out of 5 stars

Positive conversation with the sales…

Positive conversation with the sales person. He was ensuring every detail was covered.

July 8, 2025
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Reply from Waste Removal USA

Hi! Thank you so much for your 5-star review of our dumpster rental services! We are happy to hear that you felt every detail was covered during the booking process. If you have further questions, please do not hesitate to contact us, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars

Will was great

Will was great. He answered all my questions & handled my request efficiently. Highly recommend.

July 8, 2025
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Reply from Waste Removal USA

Hi! Thank you for taking the time to leave a 5-star review based on your great experience with Will! We are so glad you felt your dumpster rental experience with Waste Removal USA was informative and efficient. We truly appreciate you recommending our services, and if you have any questions, please do not hesitate to reach out to us, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars

Tim was great!

The customer service rep, Tim, was great on explaining how your service works. Great communication and personable!

July 8, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi! Thank you for leaving a 5-star review based on your great experience with Tim! We have built our company around customer service, so reviews like yours mean a lot to our team. If you have additional questions or need assistance with your roll-off rental, please do not hesitate to reach out, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars

I was in a moving bind concerning time

I was in a moving bind concerning time. Needed a bin asap & these guys got it delivered within hours & picked it up the next morning, as requested. They will always be my choice when I need a trash dumpster delivered!

June 30, 2025
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Reply from Waste Removal USA

Hi! Thank you for taking the time to leave a wonderful, 5-star review for our team! We are so glad to know that we were able to help you get a dumpster during your time of need. We appreciate the opportunity to earn your business, and we look forward to working with you again in the future. - WRUSA Team

Rated 5 out of 5 stars

Tim was great answering questions and…

Tim was great answering questions and setting everything up

July 7, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi! Thank you for taking the time to leave a 5-star review based on your great experience with Tim! We are so glad that you felt all of your questions were answered and that the setup went smoothly. If you have questions or need assistance with your dumpster, please know that Tim or one of our team members is just a phone call away. - WRUSA Team

Rated 2 out of 5 stars

SCAMMED OUT OF $200!!!

ACCORDING TO YOUR DRIVER/REP, THE CONTAINER HE ATTEMPTED TO DELIVER WOULD NOT FIT AND WAS MORE THAN 22' LONG. I DID SUBMIT PICS TO SHOW THE SPACE AVAILABLE WHEN REQUESTED. I TOTALLY DISAGREE WITH YOU, NOT EVERY EFFORT WAS MADE TO RESOLVE THIS ISSUE AND YOU KNOW THAT. YOU WERE HOWEVER, QUITE WILLING TO CHARGE NEARLY $700 (inc $199fee) TO REPLACE WITH A SMALLER UNIT! NO WORRIES, I HAVE RESOLVED IT...NOT USE YOUR SERVICES AGAIN!!! 👎

This was perhaps the most frustrating after sale experience that I have encountered in years! I made it clear that I wasn't 'learned' about using the dumpster. When asking questions about the size of the dumpster, I was told that I would be dealing with a 22' container. I asked what was the difference between 1T and 2T and I was told they were BOTH 22' long but the 1T was 4' high and the 2T was 6' high. I knew we had an old basketball goal that would go in it so I figured at 22' why not get the one with the higher sides. The salesperson looked at our yard on GoogleE plus I told him that we had a lot of trees in our yard. When the driver arrived, I almost fainted. Why would any body in their right mind send a 35' long dumpster (a 'tanker') to a residence full of trees. We would have to cut down every tree in our yard and take down our fence to get that thing in our yard. When I called to let the salesperson know what happened, I was immediately forwarded to someone else to make arrangements to send a smaller unit but they held me hostage to $199 charge and unfortunately for me ended my transaction by cancelation. At this point I honestly felt scammed!!! I trusted this company to tell me what I needed, their salesperson gave me incorrect information but the Company refused to admit that their sales staff messed up by giving me incorrect information. I was sent a quote without dimensions that led me to rely on his verbal conversation about the size of the dumpsters. They refused to listen or accept that the miscommunication led to the mistake. If they had agreed to refund just 50% of the cost to go toward a 2nd dumpster, I would have agreed to proceed but noooooo...they gladly took my $199 and gladly canceled the transaction. This day and time, when a business does this without even attempting to help their customers... it's a SCAM operation! You give out bad information, the customer accepts your advice as the expert, you send something they could NEVER use for any reason, and BAM...you're on the hook for $199! If a customer tells you that your salesperson gave incorrect information...listen to the recorded call and do what's right by your customer! Thanks for absolutely no help at all! I honestly cannot in good conscious refer this company to anybody for any reason...TREAT YOUR CUSTOMERS RIGHT!!!

June 25, 2025
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Reply from Waste Removal USA

Thank you for your feedback. We're disappointed you feel the service you received warrants a 2-star review, especially given the time and effort our team invested in helping you with your unique situation. For your records, the largest size dumpster made is 22 feet long. No one makes anything larger due to DOT regulations.

To be clear, the issue wasn't the size of the dumpster - the challenge in your case was the physical access to your property. The 2-foot ditch preventing access to your property was not discussed at the time of booking, and made it physically impossible for any trucks from any dumpster company to access your backyard safely. This is a site-specific condition that is completely out of our control, and no dumpster size would have resolved that.

Our team made every effort in real-time to explore alternate solutions for you, including possible secondary placement options in an effort to accommodate your situation despite the access limitations that were not communicated to us beforehand. We were more than willing and able to apply the money you spent towards a different dumpster size of your choosing, while trying to find an acceptable placement. With respect to the fee you incurred, since you told us at the time of booking that your placement was navigable, which ultimately was not the case, we had to apply the trip charge fee to cover our driver's costs, gas, and other delivery-related expenses.

We always strive to go above and beyond for our customers, even in situations where external obstacles are out of our control. While we always aim to find solutions, there are situations where the limitations of the property prevent a successful delivery.

- WRUSA Team

Rated 5 out of 5 stars

Ask for Ike!

The first driver did not perform adequately, but Ike made everything perfect when he came back and adjusted the dumpster

June 17, 2025
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Reply from Waste Removal USA

Jordan - thank you so much for your 5-star review of our dumpster rental services! We are so glad to know that everything was made right during the adjustment. If you have any questions or need further assistance, please do not hesitate to call us, and we will be more than happy to help you. - WRUSA Team

Rated 5 out of 5 stars

Very smooth process.kayne was very…

Very smooth process.kayne was very helpful thank you

July 1, 2025
Waste Removal USA logo

Reply from Waste Removal USA

Hi! Thank you so much for your wonderful, 5-star review of our dumpster rental services! We are so glad to hear that you felt your experience was smooth and that we were able to help you find exactly what you needed. If you have any questions, please do not hesitate to contact us, and we will be more than happy to help. - WRUSA Team

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