Watch Hub Reviews 

232
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during every single interaction, making repairs seamless. Many people mention that the team is able to successfully fix issues that other traditional shops failed to resolve. Consumers are also extremely happy with the remarkably quick turnaround times and very reasonable pricing for complex watch services. People deeply appreciate how transparent communication is handled throughout the entire process, ensuring total peace of mind from start to finish. Individuals looking for reliable service regularly recommend these professionals to their friends and family members.

What people talk about most

Service

People report positive experiences with service, highlighting fast turnaround times and great workmanship.... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the... See more

Price

Clients share positive opinions on price, highlighting fair pricing and competitive quotes for repairs.... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, professional interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Watch Hub! …really didn’t think they could repair my Casio edifice watch, with solar power. Casio quoted for a new blue tooth module and battery , watch hub challenged that and said it was... See more

Rated 5 out of 5 stars

Well chuffed with the service I received from WatchHub - logged a repair query on their website about a Casio I had issues with, and received a call from Nathan very quickly. Discussed the issue, sent... See more

Rated 5 out of 5 stars

What a fantastic job these guys did for my Tag watch .Super quick turnaround and excellent communications through out the whole process .Informed me of any issues and gave options to choose ,no press... See more

Rated 5 out of 5 stars

Having initially left 4 watches with a supposedly expert repair shop in Hatton Garden, only to have all 4 returned to me months later with various reasons why they could not be repaired, I chanced... See more


Company details

  1. Clock Watch Maker
  2. Watch Store

Written by the company

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(232)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth every penny

I had searched for a watch repairer near to home in Edinburgh to replace the glass on my Maurice Lacroix watch. The nearest I could find was in Glasgow and they told me it would probably take about 3 months to carry out the repair. After a search on the internet I chatted online with Nathan and sent a photo of my watch. He was confident that Watch Hub could complete the repair fairly easily and within a month for a very reasonable price. I sent my watch by recorded delivery and Nathan called a couple of days later to discuss the work and to offer additional battery change and a deep polish to remove scrubs and scratches. It wouldn’t add a great deal to the repair price so I went ahead. A few days later Nathan called to confirm the repairs were completed and he was sending my watch back. It has just arrived and it looks brand new. I am delighted - excellent service, excellent workmanship, excellent value for money.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

First class service

I was amazed at the speed and quality of the service. It was really helpful that they phoned me the day my watch arrived and discussed exactly what to do, then posted it back the same day. Very highly recommended.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

For me, The Watch Hub is the best ever!

After my local watch repair facility kept my watch for three months and then told me it could not be repaired, I happened upon the Watch Hub.
The contrast was like night and day - chalk and cheese - and any other phrase that conveys the same message. The Watch Hub motto would appear to be 'YES WE CAN!' Great result! My favourite watch repaired, very quickly, and at a very acceptable price. Absolutely no negatives to report. Highly recommended. No hesitation in using them again, and passing on the good vibes to all my friends.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , really helpful and a swift turnaround with the watch returned within 3 days .Id recommend the service and would use again 100%

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Casio G-Shock new battery, re-seal and repair

I used Watch Hub after searching online for a replacement battery for my G-Shock.
From my initial enquiry on their website I was quickly contacted by Nathan, who was very friendly and talked me through their repair service and costs.

After posting my watch to them on Wednesday, I received a call from Nathan on Friday confirming receipt of the watch and explaining the repairs made, and they even fixed a problem I was not aware of. I then received the watch back on Saturday morning !

I found the whole process dealing with Watch Hub very quick and efficient, and at a reasonable price.

I will definitely be using Watch Hub again for future repairs, and would highly recommend their services.
5 Stars, thanks team !

August 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent, fixed my watch when Casio said they could not!

Excellent - I have had my Casio Pro Trek watch for 15 years but the buttons started to stick and an Open message appeared on the screen, I sent it to Casio who returned it to say the parts were no longer available, I did an online assessment with another company who said I should send it direct to Casio. Watch-Hub however understood the problem, quoted to fix the watch so I sent it to them and it was fixed an back with me within a week exactly as they had promised and for the quoted price. I am very happy to recommend them to anyone else.

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

A much loved and reasonably valuable…

A much loved and reasonably valuable watch suffered a broken winder after many years of reliable service. Nathan explained the processes needed to complete the repair and undertake a full service and provided a quotation which remained unchanged once he had seen the watch. The repair and service was completed within his estimated time scale and the watch was returned looking as good as new. Thank you.

July 24, 2021
Unprompted review
Rated 5 out of 5 stars

Nathan was the chap who explained the…

Nathan was the chap who explained the whole process and true to his word my watch was fixed and the whole process only took three days , needless to say very impressed with the service , the whole experience was great with Watch hub would throughly recommend.

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

Sent my old watch in hoping Watch Hub…

Sent my old watch in hoping Watch Hub could revive it. Nathan kept me informed of the problems and recommended actions required. Watch arrived back quickly and looks like new. More importantly it is keeping good time. Well done Watch Hub, will use them again.

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service and quality of…

Outstanding service and quality of watch repair....
Sent my wife’s ladies diamond set Tag watch for battery and resealing. Told by all the jewellers it would take weeks and weeks and cost about £200. Watch Hub (Nathan) did the work and returned it back to me in three day all packaged up, receipt and testing certificate with the watch and a fraction of the cost I had been quoted.
Thoroughly recommend this company with their honesty, trust and workmanship.
Thank you Watch Hub 👏🏻

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy to recognise the excellent…

Very happy to recognise the excellent service I received from Nathan at The Watch Hub. I had sent my Fossil watch to Fossil but they returned it as unfixable, parts no longer available. I contacted Nathan who felt confident he would be able to help. Excellent communications throughout and just received my watch and am very pleased with it. Thank you Nathan.

May 6, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look