Watch Hub Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during every single interaction, making repairs seamless. Many people mention that the team is able to successfully fix issues that other traditional shops failed to resolve. Consumers are also extremely happy with the remarkably quick turnaround times and very reasonable pricing for complex watch services. People deeply appreciate how transparent communication is handled throughout the entire process, ensuring total peace of mind from start to finish. Individuals looking for reliable service regularly recommend these professionals to their friends and family members.

What people talk about most

Service

People report positive experiences with service, highlighting fast turnaround times and great workmanship.... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the... See more

Price

Clients share positive opinions on price, highlighting fair pricing and competitive quotes for repairs.... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, professional interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Watch Hub! …really didn’t think they could repair my Casio edifice watch, with solar power. Casio quoted for a new blue tooth module and battery , watch hub challenged that and said it was... See more

Rated 5 out of 5 stars

Well chuffed with the service I received from WatchHub - logged a repair query on their website about a Casio I had issues with, and received a call from Nathan very quickly. Discussed the issue, sent... See more

Rated 5 out of 5 stars

What a fantastic job these guys did for my Tag watch .Super quick turnaround and excellent communications through out the whole process .Informed me of any issues and gave options to choose ,no press... See more

Rated 5 out of 5 stars

Having initially left 4 watches with a supposedly expert repair shop in Hatton Garden, only to have all 4 returned to me months later with various reasons why they could not be repaired, I chanced... See more


Company details

  1. Clock Watch Maker
  2. Watch Store

Written by the company

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(232)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’d been putting up with my Armani…

I’d been putting up with my Armani wrist watch showing a quarter past nine for months but never had the time to pop into a jewellers to have the battery replaced.
I’ve probably passed Watch Hub in Queensgate a dozen times before looking online and reading the incredible reviews for Nathan.
I popped in yesterday and wasn’t disappointed.
Nathan immediately reassured me I was in safe hands for a battery replacement. Nathan advised he would have to re-seal the watch and would give it a polish.
Nathan remarked on how the black leather strap was worn and on its last legs,he found an affordable match.
Nathan advised it would take approximately half an hour,which impressed me as anyone could simply pop in and shop whilst collecting on exit of the centre.
I called back later to be presented with what looked like a brand new watch,no more quarter past nine!
Nathan is brilliant and I highly recommend.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, phoned to discuss my repair and outline costs and offer additional services without any pressure.
Turnaround time was quick and repair and clean was great.

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

A pin in the strap of my Rolex Explorer…

A pin in the strap of my Rolex Explorer had just about worn through and the strap itself had become worn and dulled. Posted the watch off and a day later received a call saying that everything had already been fixed (at an incredibly reasonable price) and watch cleaned and it was already back in the post. I had my repaired watch back within 1 week - absolutely brilliant.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Emporio Armani watch battery replacement

I asked for information & a quote regarding a battery replacement & seal for my Emporio Armani watch. I received a speedy & comprehensive reply from Nathan with details on how to proceed. I had previously contacted various competitors & watch hub provided the best price, feedback & customer service. The watch was returned, working & in perfect condition - Thank you very much. I will definitely return to watch hub & would not hesitate in recommending to family & friends.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

This company was able to easily and affordably repair 3 watches that had been deemed un repairable by their manufacturers repair shops. Excellent service. I now have a lot of working watches!

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Peterborough Store gave SUPER quick Service

The Peterborough Store gave SUPER quick service went above and beyond to make sure the new batteries were put in and watches were ready as we had an urgent appointment that we couldn't miss.. Cannot recommend highly enough as the gentleman was very informative and made it a pleasant shopping experience.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly, cheap and very reliable

I had an estimate to replace the broken glass on my Skagen watch for £80 from another company. This was so excessive I considered buying a new watch then I found Watch Hub who did a fantastic job for £25 - not the exact glass front but it looks great and stronger. Friendly service from Nathan who rang and kept me informed throughout the repair. Thank you.

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Very positive experience with Watch Hub

Very positive experience with Watch Hub. I dealt with Nathan in the Peterborough office who kept me informed of progress for the cleaning and battery replacement for my Seiko Diver's watch. It has been pressure tested. I sent the watch by Royal Mail Special Delivery and it was returned to me by Watch Hub in perfect working condition within a week. High praise for this company.

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

11/10 service!

Absolutely amazing service from the guys at Watch hub who kindly fixed my Michael Kors watch. Their customer service was second to none with friendly updates on the process and very quick return delivery.
I was sceptical about sending my watch to a specialist outside of my local area, however they made the process extremely easy and worry free. I highly recommend to use these guys!
Thank you so much!

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Impressed greatly by WatchHub

Excellent outcome when using WatchHub.

Nathan was most helpful. Explained best way to post watch to them. Cost was as quoted , despite more parts than anticipated. Watch repaired and returned in less time than they said too. Phoned with an update and payment made by phone.

Will recommend to friends if appropriate.

So unusual to find helpful, efficient, quick, competent customer service anywhere nowadays.

Thank you and good luck in the future as it is well deserved.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Professional service , good communication, really helpful staff and a swift turnaround. The watch was returned within 5 days. I would recommend the service and will use Watch Hub again 100% *******

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

What a great service!!

What a great service!!! I have an antique Gucci wristwatch which I was told by the manufacture was no longer supported and couldn't be repaired....Not the case. When I spoke to Nathan at Watch Hub he told me what he thought needed to be done to my watch and that he could look at it with no obligation. What then followed was an extremely efficient and satisfying experience of quality service. Watch Hub contacted me as soon as my watch arrived with them, explained the cost involved (which where very reasonable) and I agreed to the work. Within three days the my watch was back with me and working perfectly.
I will certainly be returning when the need arises and would recommend this 10/10 service to anyone else.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

Old watch repaired

Straightforward process with good feedback on costs, time for service & repair and return of fully functioning 20 year old Rotary quartz watch.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

I was very impressed with the level of…

I was very impressed with the level of service received from The Watch Hub Company, my Casio G-Shock watch failed after approximately 4 years. I found their website after a short search of the internet, emailed them and Nathan contacted me the following day and talked me through what his company could do to repair
my watch. I sent my watch via Royal Mail recorded delivery, which was recived 2 days later I had a further phone call to say that they were in the process of repairing my watch and would be returned to me in a few days. I was well impressed!

September 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Repaired and refurbished a vintage watch that I discovered in a drawer after 20 years. Discussed my requirements on the phone and had it returned in less than 4 days. Delighted with the results. Great service and good value. Will certainly use then again.

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Tag Heuer service and then some

I have a Tag Heuer and was pretty frightened off by their prices to service my Aquaracer. Finding a trustworthy watch repair service that were not going to charge my silly money was a challenge. But I didn’t want to entrust a very sentimental watch to just anyone. I did a good bid of homework and contacted Watch Hub. I spoke in detail to Nathan who provided a good description of the work he or one of his colleagues would do on my watch to service the mechanism and to restore the case and strap to a very acceptable state. Well I was not disappointed. The communication was perfect and my watch arrived back today next day delivery and well packaged. All good. Watch works perfectly and the case and stainless steel strap have been very well restored to virtually new condition. Highly recommended.

September 9, 2021
Unprompted review

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