Watch Hub Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during every single interaction, making repairs seamless. Many people mention that the team is able to successfully fix issues that other traditional shops failed to resolve. Consumers are also extremely happy with the remarkably quick turnaround times and very reasonable pricing for complex watch services. People deeply appreciate how transparent communication is handled throughout the entire process, ensuring total peace of mind from start to finish. Individuals looking for reliable service regularly recommend these professionals to their friends and family members.

What people talk about most

Service

People report positive experiences with service, highlighting fast turnaround times and great workmanship.... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the... See more

Price

Clients share positive opinions on price, highlighting fair pricing and competitive quotes for repairs.... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, professional interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Watch Hub! …really didn’t think they could repair my Casio edifice watch, with solar power. Casio quoted for a new blue tooth module and battery , watch hub challenged that and said it was... See more

Rated 5 out of 5 stars

Well chuffed with the service I received from WatchHub - logged a repair query on their website about a Casio I had issues with, and received a call from Nathan very quickly. Discussed the issue, sent... See more

Rated 5 out of 5 stars

What a fantastic job these guys did for my Tag watch .Super quick turnaround and excellent communications through out the whole process .Informed me of any issues and gave options to choose ,no press... See more

Rated 5 out of 5 stars

Having initially left 4 watches with a supposedly expert repair shop in Hatton Garden, only to have all 4 returned to me months later with various reasons why they could not be repaired, I chanced... See more


Company details

  1. Clock Watch Maker
  2. Watch Store

Written by the company

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(232)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

7878 Citizen diver's watch capacitor replacement , second hand modification and crystal re-alignment

I had been struggling to find anyone who would touch this Citizen 7878 divers watch that I bought new back in 1996 as it was a front loading monocoque design. I contacted Watch Hub and they confirmed they would carry out the work. The watch came back perfect, with a new capacitor, the Crystal re-aligned ( when it went to Citizen for a new crystal years ago they did not set it in straight) and a modification to the second hand was carried out.
Watch Hub's customer service is second to none... I am very impressed, I shall definitely be using them again for my other watches. Thank you again!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant all round service…

A very pleasant all round service provided by Steve at Peterborough Watch Hub. Carefully explained everything he would do to my watch along with putting the new battery in, including giving it all a once over plus a reseal and leak test. Was all done within the hour quoted and for a very reasonable price. I highly recommend Watch Hub.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service for my Seiko Black Prospex Solar. Great comms & based on the phone diagnosis a price was quoted. Once they had the watch, Nathan confirmed the quoted price did not need to change & the parts were ordered. Will definitely use them again.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Read reviews and thought this was the…

Read reviews and thought this was the place for me to renew battery on my tag watch - posted securely to them on Tuesday watch returned Friday - kept in touch every step of the way was quoted a reasonable price of £79.99 to which once received they kept to - would recommend the cleaning service as I took them up on the offer and watch has returned looking almost as good as new . Also fixed a loose clasp for me free of charge - thank you very much you have a new happy customer very pleased with service speed and price , what more can you ask for

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

My Omega Watch…

While winding my 70 year old Omega Sea Master watch, the winder came off. I then had the task to find a repairer. I have in the past taken my repair to a Omega shop and ended up with repair bills in the high hundreds of pounds.
I remembered having a strap fitted to the watch at The Watch Hub.
so i went there to seek their advice, i was told to leave it with them for a couple of hours.
When i returned i found the winder had been repaired and the watch had been cleaned (it looked like new).
All this work for £79.00. On this and future occasion
for me The Watch Hub. Thank you, David Elbury.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent as always.

2nd time I have used watch hub for a service and check up plus battery change.
Excellent service in both cases.
Both watches given an excellent service and fully checked for being waterproof.
Will be using watch hub as my go-to company for good.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Filled out an online contact form for a repair of the clasp on my Gucci 1500L having seen their online blog showing they had worked on a similar watch. Received a follow up call to discuss the repair and offer a provisional quote followed up by email confirmation. I sent my repair by post, I was called when it had arrived and they confirmed the original quote, carried out the work and I received it back by post in a couple of days. Repair is perfect and very reasonably priced (£25). Communication was excellent and everyone I spoke to was friendly and helpful throughout. Additional services were offered but at no point were staff pushy about accepting them and there was no pressure. I would definitely use Watch Hub again and would recommend it to others.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Unexpectedly good service

Unexpectedly good service. I wasn't expecting an absolute shambles but I'm always cautious (cynical) about the service I may receive. However, I am over the moon with what Watch Hub provided. Really clear website instructions to initiate dialogue, very clear pricing and further instruction on how to get my watch to them as I am not local, a follow up call to confirm my watch had arrived and then my watch was returned, resealed, clean and undamaged. 4 days door to door service. Will definitely use again.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Superb company; highly professional with a really excellent team of staff.

I’ve just received my Tag Heuer watch back from having a new battery, re-sealed and the watch polished and I have to write a plus 5* review instantly. What a fabulous company Watch Hub is. It’s my first time of using them and their customer service is the best of any other company I have used before. They promised me my watch would look better than ever and genuinely it does. I don’t think it looked this polished and brand new even when I bought the watch from the jewellers( thank you Nathan). I am so, so happy with the result. I think my watch was only away from me for about a week; someone was in contact with me from me sending the watch to them, to their receiving of it, what needed to be done with it, the servicing and polishing of it( absolutely worth the small, extra cost) and when it was being posted securely back to me. I’m really grateful to all the staff I have spoken to, for the care they took over my watch and for the friendly and efficient updates. You are all excellent at what you do. Thank you so much.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service, my Accurist World Timer which is 26 years old and of great sentimental value needed a 2 battery replacement and reseal, price was excellent and very quick turnaround. Can't fault them.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Tag Heuer battery fitting - first class service

I had a battery fitted in my Tag Heuer - the process from start to finish was second to none. The guys at Peterborough shop provided excellent customer service - friendly, knowledgeable, super fast turn around, great price. I cannot recommend them highly enough.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fab service on my Tag Heuer battery…

Fab service on my Tag Heuer battery replacement i cannot recommend the guys in Peterborough enough gave great advice and really helpful. It was reassuring to know that they are a Tag approved repairer and that they gave an 18 month guarantee. I will definitely be using them again.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Take your watch here.

Have had to pop into watch hub twice in last two weeks for two different issues. Two chaps in there have been absolutely fantastic. Nothing was a problem. Honest, quality service that I will return to ahead of anyone else.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. The guys at Watch hub repaired the Breitling that had been sat dead in my drawer for 5 years after a variety of other companies had tried and failed to fix it. The other thing that sets them apart is that they actually call to keep you informed as to what is going on. You don’t have to chase them. I definitely recommend them. Thanks.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Full praise to the team in Peterborough. Excellent communication with regard work the was needed to repair my 30 year old Seiko to look and work like new.

Initially my watch was repaired by Watch Hub but had to be returned and after it was inspected I was advised that because of its age it would need to go to Seiko for closer examination. In conclusion my watch came back fully working, at a very reasonable cost and I was kept fully informed of progress throughout.

First class service from a team that ensures customer care is a priority.

A grateful thank you.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Casio protrek repair and service

Clear instructions on sending my 19 yo Casio to them. On receipt they rang me and gave a realistic estimate of cost of repair and service. Work completed within the time frame quoted. I was contacted on completion with the total cost and, on payment, my watch was returned within 24 hours. It looks almost new and all functions are working perfectly!

November 15, 2024
Unprompted review

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