Watch Collecting Reviews 398

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and excellent support, highlighting a positive and reassuring interaction. Many people found the service to be seamless, efficient, and easy to use, appreciating the clear communication and smooth handling of transactions. The user experience is consistently described as straightforward and user-friendly, making both buying and selling processes convenient. However, some customers were dissatisfied with the product quality and the company's accountability regarding issues like broken or misrepresented items. A few people also mentioned difficulties with customer service, citing slow responses or a lack of support in resolving problems, particularly when items were not as described or had quality discrepancies.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Many customers praise the excellent, friendly, and... See more

Product

Customers consistently note ambiguous experiences with product quality and authenticity. While some consumers... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the team for being professional,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the process as convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It'... See more

Company replied

Rated 5 out of 5 stars

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the... See more

Rated 5 out of 5 stars

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection . Max was extremely helpful , and helpe... See more

Rated 5 out of 5 stars

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully... See more


Company details

  1. Online Auction Service
  2. Online Marketplace

About Watch Collecting

Written by the company

WHAT IS WATCH COLLECTING?

Watch Collecting is a global online auction platform devoted to prestige and luxury watches of all eras.

We are open for bids 24/7 with new auctions going live every day.

We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of enthusiasts who work around the clock to get your watch in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next watch.

Bidders can view in-depth images of each auction and can read our detailed descriptions outlining the exact condition of the watch. We charge a 10% + VAT buyer's premium (minimum of £500 below a winning bid of £5,000) to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your watch.

SELL WITH US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Alex and his team at Watch Collecting…

Alex and his team at Watch Collecting were amazing. From start to finish a flawless service, i went for the managed service which was superb. Did exactly what they said they were going to do. As soon as the auction ended on my watch i received the full money within hours. Could not recommend highly enough.

August 23, 2023
Rated 5 out of 5 stars

Sceptical at first but easy process and great service

I was sceptical about selling online however was pleasantly surprised with the service and assurances provided by Watch Collecting. Kieran made the process very straight forward and kept me informed throughout the process. Very happy with the service and process and would highly recommend. Thank you!!

August 10, 2023
Rated 5 out of 5 stars

First successful bid via the Watch…

First successful bid via the Watch Collecting auction
Very clear & user friendly to operate
Helpful team who connected me with the seller… who were great people to do business with
There are always commercial risks associated with buying at auction but the Watch Collecting worked well for me
Mike

July 27, 2023
Rated 3 out of 5 stars

Easy to buy, harder to get the watch.

Straightforward enough bidding process and I was kept up to date with higher bids etc, so no complaints there. However, I was naïve in thinking that Watch Collecting would take payment for the watch and assist with shipping. None of this is taken care of despite the quite hefty commission fee paid. As I say, this was my mistake for not reading terms etc fully, but it's 4 days after I won the watch and shipping is still being arranged via couriers with the private seller. In summary, yes, it is easy to buy, but be prepared to put in quite a bit of work afterwards to get your watch if you don't live close to the seller.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great auction platform and experience

Great auction platform and experience! As a buyer in the States with a seller in the UK, I was a little cautious, but the transaction went off without a hitch. Their terms are made very clear, the seller was a true gentleman and the timepiece exceeded my expectations.

July 28, 2023
Rated 5 out of 5 stars

Outstanding Customer Service…

Selling my watch was an easy process and Fleur Dubois was excellent in guiding me throughout. My questions were answered quickly and help was on hand whenever I needed it. I wouldn’t hesitate to use Watch Collecting again and in particular, Fleur - well done!

July 16, 2023
Rated 5 out of 5 stars

🕰️✨ AMAZING WATCH SELLING EXPERIENCE

🕰️✨ AMAZING WATCH SELLING EXPERIENCE! Kudos to Hugo and the Watch Collecting Team! 🤝💼

Just sold a couple of watches and I have to say, the entire process was exceptional. From the very beginning, Hugo provided top-notch customer care, ensuring a smooth onboarding for a new customer like myself. He was readily available to address any questions I had, going above and beyond to offer assistance.

But it didn't end there! The support I received throughout the sales process was outstanding, and even after the sale was completed, their after-sales service was impeccable. I had a few inquiries regarding the buyer, and they were there to provide excellent guidance and support.

Overall, I am incredibly impressed and will definitely be using your services again without hesitation. Thank you for an outstanding experience!

July 13, 2023
Rated 5 out of 5 stars

Successfully managed to sell 2 watches…

Successfully managed to sell 2 watches using Watch Collecting. Had the help and guidance of Senior Consignment Specialist, Kieran Narain, who with his knowledge of the current market was able to advise me on how to successfully list my timepieces to achieve the best outcome from the auction.

I highly recommend using Watch Collecting if you’re looking for a quick, professional and safe way to sell your watches. Furthermore I recommend having the assistance of team members like Kieran guiding you through the process.

July 12, 2023
Rated 5 out of 5 stars

Thank you Kieran

I sold. You will get a transaction over the line if you’re realistic on price. I’m very happy with my experience. Kieran was astute in judging a sensible reserve and managed things for me excellently. I would highly recommend.

July 12, 2023
Rated 5 out of 5 stars

Excellent service and response time.

Without Hugo's call I would have forgotten completely about the auction running and would have missed the opportunity to finally own this beautiful piece. He called me to introduce himself, asked me if I have any further questions about the platform and made himself available for any queries I had. Even when I wrote him an email, his response was extremely prompt. Fantastic service.

July 11, 2023

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