Watchfinder Reviews 

I had a great experience purchasing my watch, and I want to especially thank Arcadi Schaichet for his excellent support throughout the process.

Watches exactly as described. Quick import and delivery. No Ned to deal with customs etc.

** Updated - 14th June 2025 **

I was contacted a week later, by Rachel, Global Head of Client Relations. Rachel was professional and resolved the matter easily.

Further contact with the Watchfinder team was timely, professional and completely satisfactory..

Credit due to the team who helped resolve this matter.
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Extremely Poor Customer Experience and Aftercare – Avoid Watchfinder.

I recently approached Watchfinder regarding the sale of my Breitling watch. Although the final offer was considerably lower than the initial estimate, I understood the process was non-committal and accepted that outcome. However, the real issues began upon the return of my watch.

The original proof of purchase was not returned, and the box—which had been sent in immaculate condition—was returned dented and water-damaged. The outer packaging was completely intact, indicating this damage occurred while in Watchfinder’s possession. I contacted them immediately and while they were initially apologetic, their response was slow, uncoordinated, and unsatisfactory after months of emails and phone calls.

I had to request compensation (none was offered) to reflect the lost value and/or a partial payment along with a replacement box. A replacement box was promised but never arrived, despite confirmation it had been dispatched. Meanwhile, they withheld any financial resolution while investigating the missing receipt—only to later admit they had destroyed it, citing it as "standard practice" for customer security, despite no sale having been agreed.

What followed was a deeply frustrating experience with their aftersales team. I had to chase responses weekly via phone and email—progress was only made when senior managers were copied in. The aftersales relationship manager ignored requests from both me and colleagues, eventually offering a token £150 for the destruction of the receipt and refusing to acknowledge the broader impact of their errors.

I suggested a fair exchange based on their average sale price for my model, but this was met with resistance. Rather than address the situation professionally, Watchfinder seemed more interested in profiting from my loss.

In short, this company showed a complete lack of customer care, accountability, and after-sales professionalism. I'm relieved I tested them with a lower-value item and didn’t entrust them with higher-end pieces. Avoid Watchfinder at all costs.

The Watchfinder team in Geneva has demonstrated exceptional professionalism and support throughout the duration of our one-month transaction. Mr. Vojtech contributed to the successful conclusion of this deal. Above all, Mr. Arcadi, I would like to extend my sincere congratulations to you. Your leadership and dedication were instrumental—truly, you were the driving force behind this success.

I had this delicate thing to do: offer a watch to my partner for his birthday, knowing close to nothing about watches. Fortunately, I met Arcadi who allowed me to inquire, hesitate and take my time. We came 3 times to try different models. Arcadi advised us with patience, kidness and expertise. I think he likes to match people to the watches that suit them best. He also obtained some additional benefits which came as a surprise. Now I have the dream watch for the birthday celebration starting today at 12:00. Tadaaaa!

Great quality of the watch, quick delivery, fair price

Watch as described and fast delivery. Perfect service

I had the pleasure of working with Arcadi during a recent trip to Geneva, and I couldn't be more impressed with the level of service I received. He was incredibly helpful, knowledgeable, and patient as I decided on the perfect watch. Even though I had limited time, Arcadi made the entire process smooth and enjoyable – especially with the customs and Global Blue paperwork. He took the time to answer all my questions and ensured my purchase went smoothly.
The experience truly exceeded my expectations, and I’m so happy with my new watch! I highly recommend visiting Watchfinder’s Geneva store and working with Arcadi.

Excellent communication. Will do business again! A+++++

Yesterday marked my fourth time buying with Watchfinder Geneva store. Thank you x1000 to Amrik and Hamza for helping find and buy a wonderful timepiece. Amrik was knowledgeable and helpful throughout our conversation which began over the phone and ended with an in-store viewing of the watch. Hamza was honest and Customer-Centric. I appreciated both. Until next time. Ciao!

Thanks Watchfinder Geneva & Zurich .....Team is excellent....really happy with them always....got couple off watches from them before now its 2nd AP....but this time more than happy....service was super fast got di watch in 2-3days....also trusting with my code 11.59 exchange....thanks Elliot Salesmanager....

Great service

Great service, asked about a watch that was not in stock. They got in quick and at a good price.

Hamza at the Geneva boutique was extremely helpful and kind. He found my the perfect watch - at the perfect price!

Fast and trustable

Top quality service, professional and smooth transaction. Shoutout to Hamza from the Geneva store for his kindness and professionalism.

Excellent service, responsive to the needs of the customer. Made very easy and pleasant the experience of getting a new watch. I will definitely consider then as first choice for my future buys. Special acknowledgment to Archadi Schaichet in the store in Geneva

Great customer service expediting my order out of the Geneva showroom.

Great watch, ok delivery time, unfortunately there was some lint or dust under the sapphire. nothing really bad.