I am happy to give a 5 star rating to Watchfinder Zurich. I have dealt with Vojta multiple times and experience and professionalism always excellent. Thank you!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had this delicate thing to do: offer a watch to my partner for his birthday, knowing close to nothing about watches. Fortunately, I met Arcadi who allowed me to inquire, hesitate and take my time.... See more
Very good experience with the Geneva office of Watchfinder. They responded swiftly and made sure I got the watch in time. Always friendly and knowledgeable. Was a pleasure working with them. I did not... See more
Yesterday marked my fourth time buying with Watchfinder Geneva store. Thank you x1000 to Amrik and Hamza for helping find and buy a wonderful timepiece. Amrik was knowledgeable and helpful throughout... See more
Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Aftersales
24 month Warranty
Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.
Contact info
United Kingdom
- watchfinder.ch
4.7
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect job!
August 18, 2021
Perfect
It was the first time I purchased a watch on Watchfinder. The staff was professional and friendly, always available and ready to answer questions. The pricing was fair and the watch couldn’t be in better shape. I’m amazed. It was well packed and arrived really fast.
July 16, 2021
Excellent service & impeccable watches
This is my go to shop for pre-owned watches, purchased 6 watches so far, 2 part exchanged, sold one watch and every transaction has been flawless. The customer service is speedy and super professional, most importantly all watches were in mint condition! Once again I’m happy to recommend Watchfinder to any watch lover... Special thanks to Anna & Benjamin ;)
April 15, 2021
Great sales service with a bad aftertaste
Great sales service and super fast shipping. Condition of the watch is way better than expected, so I am overall very happy with the purchase. But, there was an invoice in the shipped box with all the informations that match to my purchased watch, but the price. The price on the invoice was around 25% lower than what I paid. This made me feel a little „ripped off“ and gives a bad aftertaste to the whole experience. Just to mention: the 25% difference can not be explained with VAT, dutie or customs fees.
I informed my service contact from Watchfinder and she apologized kindly, but she didn’t give any specific explanation or any compensation.
January 22, 2021
Camilla does an excellent work…
Camilla does an excellent work following up on things and being readily available. The first purchase (a 16622) was perfect. The second one (a 16713) less so.
December 21, 2020
Perfect service from Pierre in Geneva
Perfect service from Pierre in Geneva! Many thanks!
December 17, 2020
Very personable and civilised service…
Very personable and civilised service from the team in Geneva. The Watchfinder brand ensured there were no worries about fakes etc. I am sure I could have found a better price on my part exchange watch, but I wasn’t prepared to risk dealing with an unknown third party. I would be happy to use Watchfinder again.
December 7, 2020
Great Experience
Great experience. Thanks to Benjamin for helping me with every step.
December 3, 2020
Any time again
thank you i am very pleased with the experience and the watch is gorgeous absolutely loved
plus 24 month’s warranty not bad
any time again
November 12, 2020
My first experience AND won’t be my last !
Superb service from start to finish. Responsive, flexible and courteous. Watch was also terrific ... won’t be my last purchase !!
October 16, 2020
Fast, trusted, efficient !
September 24, 2020
Unprompted review
Very good and fast service
Very good and fast service. Everything came in good condition and overall a great experience.
September 11, 2020
Unprompted review
I can also just recommend watchfinder
I saw my desired watch and good price on the Watchfinder internet portal site, which piqued my immediate interest. Briefly clicked on the side of the sighted watch!
After just a few days, I received an email that the watch will soon arrive and be ready for a desired and personal inspection. I will receive an appointment invitation 1-2 days later.
The procedure on site (based in Zurich) with the specialist went well and very professionally, the watch was also in the best condition (as in the picture).
I can therefore highly recommend this company and service.
August 26, 2020
Unprompted review
IWC Spitfire Pilot Watch
Perfect and friendly service, excellent product which 100% kept what promised. I will come again!
August 26, 2020
Unprompted review
Nicolas Thoma is very professional!
June 28, 2020
Unprompted review
Brilliant
Brilliant, personal service that catered for a potential logistical banana skin getting it from one country to another (during the COVID outbreak). They delivered 'next day' and even took care of import duty's.
My second purchase from Watchfinder, and I wouldn't hesitate to recommend them to anyone looking for a pre-owned premium watch.
May 13, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.