Watchfinder & Co. Reviews 

132
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

It's astonishing how difficult it is to do any business with this company, even as a current customer. There's no follow-up; a salesperson makes a counteroffer, and the next day, when you're about to... See more

Rated 2 out of 5 stars

had arranged to sell a Breitling after they started with a low offer and came back a month later with a reasonable one. Shipped it out only to be told they were returning it without explanation. Whe... See more

Rated 2 out of 5 stars

Bought an omega seamaster 300 divers watch from Watchfinder which was just a few months old . The watch started gaining roughly one minute a month so I returned it for them to hopefully sort it , watc... See more

Rated 5 out of 5 stars

I bought my Rolex Submariner 116610LN over 10 years ago and never planned to sell it — I’m not someone who buys and flips watches. However when I needed funds for a house move, I was shocked at how... See more

Company details

  1. Shopping & Fashion

Written by the company

Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part-exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.

Aftersales

24 Month Warranty

Aftersales  We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.   Authenticity  Our team of highly experienced watchmakers at our manufacturer-certified logistics centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.    Quality  Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified logistics centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.    Our Warranty  Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind.   Money-Back Guarantee  We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our store, you can still try a watch on with no obligation to keep it.    What happens if something goes wrong  Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.

Contact info

2.8

Average

TrustScore 3 out of 5

132 reviews

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2.8

All reviews

(132)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star company to deal with

Such a trustworthy company to deal with. Excellent communication, product perfectly as described & so easy to deal with. Special mention to Sean, outstanding customer experience. Many thanks

November 3, 2021
Rated 5 out of 5 stars

Watchfinder is fantastic, fabulous watch and excellent service

Watchfinder is a find, my watch was presented in immaculate condition, with the original box and paperwork, including a 2 year guarantee and letter of authenticity and competitively priced. My watch was being shipped from Paris and needed re-sizing, the team couldn't have been more helpful and kept me updated daily. It arrived in a matter of days, huge thanks to Richard in the UK and Evanie in Paris. I will definitely shop with you again and couldn't rate the service highly enough and couldn't be happier with my beautiful watch.

November 2, 2021
Rated 5 out of 5 stars

This is my second Tag heuer watch that…

This is my second Tag heuer watch that I have purchased from Watchfinder.co.uk and I am very pleased with both purchases. Watches arrive in their genuine boxes, no difference from being brand new in the shop. Good savings to be made by pre-owned. Definitely would recommend Watchfinder. Am extremely satisfied.

October 14, 2021
Rated 5 out of 5 stars

Watchfinder

Great experience from initial engagement right through until watch delivery. Richard was a fantastic representative at Watchfinder and updated me throughout the process.
I will definitely use again

October 5, 2021
Rated 5 out of 5 stars

Great service and a great watch

Great service and a great watch, whilst its box was a little worn the watch itself looks unused and still had some of the protective film on the lugs and clasp. Discounted by almost 40% compared to others listed so very happy.

September 30, 2021
Rated 5 out of 5 stars

I just used Watchfinder for the first…

I just used Watchfinder for the first time. Found it to be a great experience. Traded an Omega towards an as new Tudor bb58. I’d say took about 2.5 weeks or so from my initial contact to having the new Tudor delivered. Good service from Tom there in sales. They arranged DHL delivery of packing materials for me to box up the Omega. Arranged DHL pickup then when ready. It then took a few days for my watch to go through their own in house testing and the deal confirmed.

Overall very happy. I’d use again.

Mark.
Dublin, Ireland.

July 22, 2021
Rated 5 out of 5 stars

I would highly recommend Watchfinder

I would highly recommend Watchfinder, this was the second time iv purchased from them and would do so again, their sales team are professional and prompt with all queries. 5 stars

July 22, 2021
Rated 5 out of 5 stars

Omega

Item was as described. Operators were helpful. Watch arrived very well packaged. Would be happy to use again. Happy with the whole process.

June 23, 2021
Rated 5 out of 5 stars

I recently bought a breitling and to…

I recently bought a breitling and to say I was happy is an understatement, the level of service from Kevin Smith and all the staff in preparation and Dispatch was excellent. All enquiries I had were answered swiftly and the information I needed was given. The watch arrived within 24 hours of payment with a letter of authenticity as the original papers were not with the watch. I would highly recommend watchfinder.ie to anyone looking for not only a great watch but a superb service. Give Kevin a call and you're in good hands.
Thanks again
Shane Mc carthy
Ireland

May 9, 2021
Rated 5 out of 5 stars

Perfect Watch

Watchfinder has exceeded my expectations in terms of condition and presentation. The watch I purchased could have passed from new, I am very impressed with my first purchase from watchfinder.

May 7, 2021

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