This was a return visit to look at a seiko spb499-J1 which was on sale and the best price I found and the staff were friendly and helpful as usual making the purchase an enjoyable experience. This wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch... See more
Company replied
When I couldn't navigate back to my order after authorising payment, Mala contacted me and we completed the order over the phone. She was friendly,polite and efficient. I was delighted to find that t... See more
Company replied
Superb service from the WATCHO team.... Every purchase I have made from them has been excellent, their customer service and professionalism is second to none and they care about their customers whi... See more
Company replied
Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience, friendly service and a very high level of product knowledge.
Overall I came away with a knew watch at a great price and service.
April 22, 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your kind review — we’re really pleased you had a great experience and appreciate your feedback!#LOVEWATCHO
professional Service and super service…
professional Service and super service from the WatchO Team.
April 13, 2026
Reply from WATCHO Jewellers
Thank you for your kind words — we really appreciate your feedback and are glad you’re happy with our service!#LOVEWATCHO
Thoroughly recommend
Excellent price - considerably less than other better known high street retailers. Communication was excellent throughout. Delivery was within two days of order. The watch was supplied with an extended warranty to top the service.
April 7, 2026
Reply from WATCHO Jewellers
Thank you for your great review — we really appreciate your feedback and are glad you’re happy with the price, delivery, and service!#LOVEWATCHO
I reached out to customer service for a…
I reached out to customer service for a special purchase and they were so helpful and the communication was outstanding.
April 7, 2026
Reply from WATCHO Jewellers
Thank you for your kind review — we really appreciate your feedback and are glad our team could help with your special purchase and provide great communication .#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your kind words.
We’re really pleased to hear you’re happy with our usual service and appreciate your feedback on our team’s courtesy and efficiency.
We look forward to serving you again soon.
#LOVEWATCHO
Purchased a Garmin Fenix 8 for a…
Purchased a Garmin Fenix 8 for a competitive price and which arrived quickly. Very pleased.
April 10, 2026
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re really pleased to hear you got a competitive price on the Garmin Fenix 8 and that it arrived quickly. Great to know you’re very happy with your purchase.
We really appreciate your support
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re really pleased to hear you found our staff helpful and polite. Your feedback means a lot to us and we appreciate your support.
#LOVEWATCHO
A pleasing purchas.Slight delay from PO…
A pleasing purchas.Slight delay from PO but thats expected these days.Watch arrive well packed and as advertised.good service.Recommended
April 5, 2026
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re glad to hear the watch arrived well packaged and as described, and we really appreciate your understanding regarding the slight postal delay. It’s great to know you’re happy with the service.
We appreciate your recommendation and hope to see you again soon #LOVEWATCHO
Received another watch excellent value…
Received another watch excellent value discounted quick delivery as normal and great customer experience again fair play to Mala
April 10, 2026
Reply from WATCHO Jewellers
Thank you for your lovely feedback.
We’re really pleased to hear you’re happy with the value, discount, and quick delivery again. It’s especially nice to see your continued support and kind mention — that really means a lot to us.
We appreciate you choosing us again.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you got a great price on the Seiko Prospex and that it arrived with next-day delivery. Great to know everything went smoothly.
#LOVEWATCHO
Purchased a Seiko 5 Gene Kranz reissue
Purchased a Seiko 5 Gene Kranz reissue. Very happy with the price, watch and speed of delivery.
April 9, 2026
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you’re happy with the Seiko 5 Gene Kranz reissue, the pricing, and the quick delivery. Great to know everything met expectations.
#LOVEWATCHO
Good service and great product
April 7, 2026
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re really pleased to hear you’re happy with both the service and the product. Your support is greatly appreciated and we hope to see you again soon.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your feedback, we’re really glad to hear you’re happy with your purchase.#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you’re happy with the watch, the pricing, and the fast delivery — great to know everything went smoothly.
#LOVEWATCHO
Reply from WATCHO Jewellers
We’re really pleased to hear everything was faultless — that’s exactly the experience we aim to deliver.
#LOVEWATCHO
This is the fourth time I have bought a…
This is the fourth time I have bought a watch from Watcho and they have never let me down yet.
Looking forward to my next new watch!
March 26, 2026
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re really pleased to hear this is your fourth purchase and that we’ve continued to meet your expectations each time. It’s great to know you’re already looking forward to your next watch.
#LOVEWATCHO
Fast efficient service and delivery
Fast efficient service and delivery. Seiko watch arrived well packaged and is a lovely and extremely accurate dive watch. Many thanks Watcho!
April 7, 2026
Reply from WATCHO Jewellers
It’s great to hear everything arrived quickly and safely.
We’re really pleased you’re enjoying the Seiko dive watch and that it’s performing so accurately — glad it met expectations on both product and service.
Thanks again for your support. #LOVEWATCHO
Well made watch will buy again .
April 7, 2026
Reply from WATCHO Jewellers
Thanks for your feedback — great to hear you’re happy with the quality of the watch.
We really appreciate your support and look forward to helping you again in the future.
#LOVEWATCHO
PROMPT DESPATCH
The goods were despatched promptly after order and received the next day. Please with the goods
April 7, 2026
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear your order was dispatched promptly and arrived the next day, and that you’re happy with the item.
We appreciate your support.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you’re happy with the watch, the great price, and the fast delivery — fantastic to know everything was perfect.
#LOVEWATCHO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.