Watch Supermarket Reviews 

583
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Finally like many people, had enough of morrisons blyth northumberland . Why ? can anyone tell me how they are allway's the first to increase prices by ridiculous amounts then a week sometimes less... See more

Rated 1 out of 5 stars

Don’t know what defines a supermarket. Sainsbury’s at Heyford Hill Oxford. No longer has a dining area, wet fish counters, fresh meat counter, deli, and have cut the bakery to almost zero. They have r... See more

Rated 1 out of 5 stars

M & S oadby parade. Bought a £8 marinated full chicken. Only to get home and find the packaging broke and sauces run into all other shopping items, car and home. Floor is stained and won’t clean off.... See more

Rated 1 out of 5 stars

Sainsbury's Tavistock Street, Bedford - worst customer service. Staff stand around chatting when you want to pay for good and leave. Whilst checking out today all staff vanished from the tills. Then w... See more

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1.2

Bad

TrustScore 1 out of 5

583 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.2

All reviews

(583)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service - I cannot recommend Watch Supermarket highly enough

I thought I knew which watch I wanted but when the first watch arrived (the day after I placed the order!) I had reservations that it would be to my husband's taste. I contacted customer services by email and had a very pleasant and helpful response from Rebecca who advised that I order the new watch separately to returning the first one. I placed my order, my watch arrived the next day and this time I have chosen the right one! I haven't been able to return the first one yet but have been assured that I can do that next week if necessary.

I would recommend Watch Supermarket to anyone for all reasons: efficience of service; price; customer service and ease of use of web site. Excellent all round

December 23, 2014
Unprompted review
Rated 5 out of 5 stars

Watch purchase

I can recommend Watch Supermarket for their clarity, ease of use and pricing. I was able very quickly to establish that they are a bona fide UK seller and should I need, I can contact their sales team directly.
Dispatch was very rapid and delivery also very quick.

If you are looking for a timepiece as a gift or just to add to your own collection, these are the people to search.

December 23, 2014
Unprompted review
Rated 5 out of 5 stars

Very quick delivery.

The watch is a Christmas present, so not yet tried out, but the watch arrived the day after the order being placed. Well done.

December 22, 2014
Unprompted review
Rated 5 out of 5 stars

Does What it Says

Choose from a very large selection of watches, place the order and the delivery comes just as they tell you. Could not gave been easier.

December 22, 2014
Unprompted review
Rated 5 out of 5 stars

Perfect service and a great price

I must admit to a slight nervousness when placing my order as the price was substantially lower than the high street. The delivery came literally 48 hours after placing , well packaged , etc . So overall absolutely perfect

December 21, 2014
Unprompted review
Rated 4 out of 5 stars

Good service

Quick delivery.
Could have scored an extra point with better ease of website.

December 20, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service and price

I bought last minute gift for my husband birthday and i receive the watch right next day in the morning. Love the service
thanks

December 19, 2014
Unprompted review
Rated 5 out of 5 stars

Great service!!

No fuss, no drama, just how you want it. Ordered a watch on Sunday afternoon it arrived Tuesday morning. Brilliant!!

December 19, 2014
Unprompted review
Rated 1 out of 5 stars

Wrong Watch

I ordered the Marc by Marc Jacobs Men's MBM5077 Tan Leather Watch - Fergus Collection - MBM5077 - which appeared on your site at image attached and described with a blue dial colour. I received yesterday my order but the dial face is black not blue with no red detailing? I was going to purchase this watch from Watchshop, until I read a review stating that they has advertised this blue faced watch however sent a watch that is also the incorrect one that I received, and they did not stock the product they had presented in the photo, which I why I chose to order from you. Therefore, i hope you can understand my disappointment when i received the wrong watch which was intended as a christmas present.

Please can you get back to me as soon as possible and tell me if you stock the watch that I purchased?

December 18, 2014
Unprompted review
Watch Supermarket logo

Reply from Watch Supermarket

Hi Alice,

We are extremely disappointed to receive such a negative review from you.

The MBM5077 watch that you ordered is the one that you were sent, you have not been sent the "wrong watch" as you state. Although disputed, there is no question that the dial is blue, admittedly, the colour on the picture is slightly more vibrant than reality but as authorised stockists we are only permitted to use the official images supplied to us from the Marc Jacobs brand and we would have to disagree and say that the dial is most definitely blue. We have sold a substantial quantity of this watch recently and have had no other complaints.

You ordered your item on Sunday afternoon and received it before 1pm on Tuesday, a service which we are proud to put our name too. This further leads to the disappointment at your review.

Since you received your order, we have not been contacted by you to express your disappointment. It was after you have left your review, and almost a week later that you contacted us on our 'Live Chat' feature. A member of staff explained to you during this conversation that you can return your item for a full refund or exchange - something which is detailed clearly in our Terms & Conditions.

As you ordered on 14th December, you have until January 14th to return the item for a hassle-free refund or exchange - again a policy which exceeds that of most of our competitors.

Kind Regards
Watch Supermarket

Rated 5 out of 5 stars

Perfect!

What more can you ask for than a great selection of quality watches at great prices delivered exceptionally quickly. Perfect.

December 18, 2014
Unprompted review
Rated 5 out of 5 stars

Lorus ladies bracelet watch

Prompt replies to both e-mail and telephone queries. The bracelet was altered to fit at no extra charge and watch was delivered well packed and quickly.

December 18, 2014
Unprompted review

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