Watchtrader & Co Reviews 861

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and informative. Many people highlight the excellent service, noting its efficiency, speed, and the overall ease of transactions, whether buying or selling. The products are frequently described as being in pristine condition and exactly as described, often exceeding expectations, and customers appreciate the fair pricing offered. However, some people mentioned issues with customer service, citing slow responses, ignored messages, or a lack of aftercare, particularly when needing invoices for insurance. A few other people also felt that the product received was not in the condition described, or experienced problems with watches stopping shortly after purchase.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing delight with the watches they... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Price

Customers consistently note positive experiences with price, often finding competitive and fair pricing for... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more

Company replied

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

My husband and I were in London three different times throughout our month long vacation while looking at watches at different shops.My husband found watchtrader Co online, and presided to the loca... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

861 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Cartier via consignment

Sold a Cartier Santos via consignment with these chaps and as ever, excellent from start to finish. I was quoted a price and managed to return what I was after. Quick payment once all the paperwork had been signed off. Will no doubt return again!

August 22, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Great to meet these guys and carry out…

Great to meet these guys and carry out an effortless deal with them - they gave a fair price (best price I was offered) for a watch that was making way for a new purchase - settled the payment to me on the promised date so all good in my opinion 😀

August 16, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

First time Rolex purchase

Was put in touch with Watch trader by a friend. The team are very accommodating, provide great customer service, and put me at ease with it being my first Rolex purchase. Amazing experience from start to finish and would highly recommend.
Jordan

August 9, 2024
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Jordan.
Watchtrader team

Rated 1 out of 5 stars

I had a horrible experience when

I had a horrible experience when selling my watch through watchtrader. I had the watch on consignment and I would not receive any updates and when I asked if it has been sold, They confirmed it has but would then go silent on me. Fast track two weeks chasing my money and how much it sold for, They would finally tell me but then it took another 3 weeks of me chasing to receive my payment.
be careful with these people, On social media seem great but over the phone they are very hard to trust.

January 1, 2024
Unprompted review
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Reply from Watchtrader & Co

Thank you for taking the time to leave feedback 'Unknown'.
We always encourage CUSTOMER reviews, whether positive or negative, it is how we learn and improve as a business.
I did ask for more information from you, which you have declined to provide, so that I could establish that you and your review are genuine.
As I am sure you can appreciate it is very difficult to do that with no information, with this in mind if you would like to get in touch to discuss further please email me at info@watchtrader.co.uk.
Kind regards
Victoria
Watchtrader team

Rated 5 out of 5 stars

More than happy customer

Excellent team and very very professional. Wonderful service . Guv and Jon are just amazing!

June 20, 2024
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 1 out of 5 stars

No thanks.....

Enquired about a watch, thought it was reasonable to ask for further pictures as I could see marks on the Images on the website. Was told it had no marks as it had been polished since being posted on the website....fair enough, asked to see new picfures now it had been polished, nothing.

All that after being told, I wouldn't care if it was scratched for the price they were asking! No thanks, maybe less time on social media and more time effectively communicating with your potential customers. Fair to say, i won't be considering any purchases in the future..... Especially as what you get could be different to what you see on their website.

August 1, 2024
Unprompted review
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Reply from Watchtrader & Co

Thank you for taking the time to leave feedback Chris.
We always encourage customer reviews, whether positive or negative, it is how we learn and improve as a business.
I take on board your comments, however I would point out this all happened within one day.
We are a live business with numerous different selling platforms including a high street store, sometimes schedules don't always go exactly to plan, much as we would like them to.
If you would like to get in touch to discuss further please email me at info@watchtrader.co.uk.
Kind regards
Victoria
Watchtrader team

Rated 5 out of 5 stars

Fantastic watch and very easy to deal…

Fantastic watch and very easy to deal with and this company went out of their way to help me, when my watch arrived it was in prestine like new condition.

I highly recommend Watchtrader. Thank you, for making my watch purchase a memorable and enjoyable one. I will definitely be a repeat customer!

July 17, 2024
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Holly.
Watchtrader team

Rated 5 out of 5 stars

Great service

Great service . John very professional. Will always use these . Thanks.

July 29, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Peter.
Watchtrader team

Rated 2 out of 5 stars

Not a great experience

Watchtrader wanted more info to see if the review is genuine. It’s genuine, why do you need to call me? To make me remove the review. No thank you! It’s genuine, leave it there for people to see!

Purchased a £5k watch from these people, not a great experience! I dealt with someone on whatsapp, very rough negotiating skills and writing skills. Talking like rubbish, all he was saying is that they are buying over 180 watches a month. So what? Didn’t want to send an invoice, just sent the bank details, go ahead send £5k into this account. Thanks, I won’t without a proper invoice and emailed to me. 2 stars just so I don’t give one!

July 24, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for taking the time to leave feedback Andy.
We always encourage customer reviews, whether positive or negative, it's what we learn from as a business.
The reason I asked for more information is I can't find an Andy Muller anywhere on our customer database or a purchase for £5000.
If you would like to get in touch to discuss your 'purchase' further please email me at info@watchtrader.co.uk.
Kind regards
Victoria
Watchtrader team

Rated 5 out of 5 stars

My first purchase from Watchtrader and…

My first purchase from Watchtrader and it couldn’t have done more smoothly. The watch is perfect and the service from Billy was top notch. Highly recommend.

July 19, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Rob.
Watchtrader team

Rated 5 out of 5 stars

5 star service

Great service from josh and the watch trader team again today ....
3 rolex watches at a great price and in excellent condition ....3rd time ive used watch trader and will be for sure using them again . Thanks alot ...Rob

July 24, 2024
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Rob.
Watchtrader team

Rated 5 out of 5 stars

Highly recommended.

Thanks to Jon and the team we achieved an excellent outcome with the sale of two Rolex watches, we were given an honest valuation and agreed the sale, and were promptly paid.
A pleasure to deal with friendly courteous and as said above all honest, Highly Recommended.

June 27, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Ken.
Watchtrader team

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction, thank you Jon and Watchtrader. Wouldn't hesitate to use this company again.

July 5, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Best price given

Called to trade in 3 watches, after asking 3 other places this was buy far the best on price which was £2,000 more ;and also gave a fare discount without asking when buying a new watch . Good down to earth staff who made you feel at ease Thank you Billy and Jon

July 13, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Amazing service

Amazing service, extremely professional and very responsive. Guv in particular, who works at the Mayfair branch, is a top guy: kept me up to date during the entire process, super fast at replying to all my questions and extremely friendly. Would highly recommend as much better than most of the usual guys you see on YouTube who barely reply when you contact them.

July 4, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Really delighted with my watch,despite…

Really delighted with my watch,despite a small scratch,that it took me some time to discover.I may have overpaid actually,but that was my error for not paying attention to the e bay 5% offer. But a good,satisfactory deal,despite my own errors in purchasing

July 8, 2024
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Jeffrey.
You can rest easy you didn't make any errors when purchasing, the discount you were given equated to 7% which was a better deal than the ebay 5% offer.
Watchtrader team

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