Watchtrader & Co Reviews 861

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and informative. Many people highlight the excellent service, noting its efficiency, speed, and the overall ease of transactions, whether buying or selling. The products are frequently described as being in pristine condition and exactly as described, often exceeding expectations, and customers appreciate the fair pricing offered. However, some people mentioned issues with customer service, citing slow responses, ignored messages, or a lack of aftercare, particularly when needing invoices for insurance. A few other people also felt that the product received was not in the condition described, or experienced problems with watches stopping shortly after purchase.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing delight with the watches they... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Price

Customers consistently note positive experiences with price, often finding competitive and fair pricing for... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more

Company replied

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

My husband and I were in London three different times throughout our month long vacation while looking at watches at different shops.My husband found watchtrader Co online, and presided to the loca... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

861 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spot on

Spot on, used loads of times

November 27, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Alistair.
Watchtrader team

Rated 3 out of 5 stars

Would consider alternative retailers.

Good communications and good price. Watch was listed as “unworn” but due to the amount of marks on the watch I find this to be untrue, however it was in great condition. The Omega warranty card holder was also missing which is very disappointing. Would consider alternative retailers before purchasing again.

November 18, 2024
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Josh was very helpful with great communication. Will 100% be using watch trader for my next purchase.

November 14, 2024
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Great experience

Great experience, watch perfect on arrival, ordered 3pm, delivered before 1pm next day. Delighted with my watch. Wouldn’t hesitate to use again. Cheers Guys 👍

November 19, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Mr Paxton.
Watchtrader team

Rated 5 out of 5 stars

Received my Cartier roadster few days…

Received my Cartier roadster few days ago in beautiful condition as described nice easy transaction from start to finish many thanks

November 12, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Kevin.
Watchtrader team

Rated 5 out of 5 stars

Second watch I’ve bought from…

Second watch I’ve bought from Watchtrader store in Jesmond.Jon couldn’t be more patient and helpful 5* Definitely recommend

November 14, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Wazza.
Watchtrader team

Rated 5 out of 5 stars

Great company, Great watch.

I have just brought a lovely watch off Watch Trader and can't fault their service. Fantastic communication and help from Vicki in helping my buy the watch when I had issues with the credit card company authorising the payment.. I wouldn't hesitate to recommend them.. Thanks

October 24, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Craig.
Watchtrader team

Rated 5 out of 5 stars

Fantastic experience at the office

Fantastic experience at the office. A friend of mine made a purchase of a vintage datejust and I also conducted some business - the staff let us try on several other watches and spent a couple of hours chatting watches with us - Would definitely visit again. Aky

October 11, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Amazing service

Amazing, open and honest service selling my watch to watchtrader, highly recommend

October 3, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Chris.
Watchtrader team

Rated 5 out of 5 stars

Very professional and legit

Very professional and legit - thanks to Josh (newcastle) and Guv (london) .. I am for sure will come back if I need something 🙏🙏🙏🙏🙏

September 27, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Joseph.
Watchtrader team

Rated 5 out of 5 stars

Great service

Josh responded very quickly to my questions, delivery was quick and discreet outer packaging as requested. Very happy with my purchase and would use Watchtrader again.

September 16, 2024
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Best in class.

A great team and wonderful service.

Watch Trader make selling and buying a watch, simple and risk free

September 23, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Patek Philippe Calatrava Pilot Travel Time purchase

Great service from the guys in the Newcastle store. Very friendly and super knowledgeable about the products I was interested in. Will definatly be back!
Thanks again

September 23, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Anthony.
Watchtrader team

Rated 5 out of 5 stars

First experience with Watchtrader

I wanted to sell a Rolex Daytona.
A fair price, clear instructions & helpful advice given in the introductory email. On the offer being accepted an efficient selling proceedure followed. I thought the communication was a little sparse but didn't panic, (it was my first deal). All was well.
Would definitely recommend Watchtrader.

September 18, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Mel.
Watchtrader team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look