We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is highe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There’s been a few issues since Primo has merged with Sierra Springs. I was delivered the wrong size bottle so scheduled the truck to pick up and replace immediately. Truck drove right by my house and... See more
Company replied
A couple of deliveries ago, we did not receive the Arrowhead bottles. I do not know if someone took them off the porch or the driver forgot. He has been great, so it might not be his fault. Can you g... See more
Company replied
I have been with Primo for several years because they bought out my original provider. Normally if I have a good driver everything is smooth but recently Primo merged with another... See more
Company replied
Company details
Written by the company
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Contact info
United States
- water.com
High-Quality Water Delivered.
3.6
Average
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied
Overall, I think your company is doing a good job. I have had to call a couple of times, but no problems that couldn't be handled efficiently.
April 9, 2026
Reply from Primo Water
We really appreciate you taking the time to say this. We're so glad our team was able to help when you reached out. Thank you so much!
Reply from Primo Water
Thanks so much! We're so glad to hear everything’s been consistent and right on time!
They r very understanding about my…
They r very understanding about my bill. Alway on time for the day
April 9, 2026
Reply from Primo Water
Hi James! Glad to know you’ve had a positive experience all around. Thanks so much for sharing this with us!
Very satisfied customer
We haven’t been receiving the water service from Primo for several years. We have never experienced any problems with their service or professionalism.
April 9, 2026
Reply from Primo Water
Hi Janice! We really appreciate you taking the time to leave your feedback!
The water isn't tasting good anymore it…
The water isn't tasting good anymore it is tasting moldy it used to taste fresh it doesn't taste fresh anymore
April 9, 2026
Reply from Primo Water
Hello Jocelyn, thank you for sharing your feedback. Your review notes a change in taste compared to the flavor you previously experienced, and our team would value the opportunity to review what may have occurred. We have located your account information so the appropriate team can take a closer look and follow up with you.
A good company
We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is higher than it should be, but again this is the only company in our area. The website has been revamped and it's very difficult to navigate. Billing due dates are not clear. But overall a good product.
April 9, 2026
Reply from Primo Water
Hi there! Thanks for taking the time to share this. We’re glad to hear the drivers and service have been positive for you, and we appreciate your honest feedback on the website and billing.
Accurate delivery
April 9, 2026
Reply from Primo Water
Thanks for sharing this! It's great to know your service has been reliable!
I wish I could give zero stars
I wish I could give zero stars. TERRIBLE!! beware!! Unethical billing and customer service.
January 5, 2026
Unprompted review
Reply from Primo Water
Hello, thank you for taking the time to share your feedback regarding billing and your interaction with customer service. Our team would like the opportunity to review the situation and learn more about what occurred. Please email PBonlineReviews@primobrands.com referencing your review along with your account info so the appropriate team can take a closer look and follow up with you.
Good tasting water, great service
Good tasting water, clean, new bottles with handles, flexible deliveries on time, professional drivers that help load bottles onto our rack, good website to make updates and changes to our order.
April 9, 2026
Reply from Primo Water
That’s wonderful to hear! It sounds like everything from delivery to ordering has been smooth and easy. Thanks for sharing this with us!
Reply from Primo Water
We appreciate the kind words and support! Thank you so much!
kept their dlvd word.
April 9, 2026
Reply from Primo Water
Glad to hear we’ve delivered as promised! Thanks so much!
Reply from Primo Water
We really appreciate the kind words, John! Thank you!
Great service!
Like that you send me a notice when the next delivery is pending. Delivery drivers very pleasant.
Also, find the support folks to be very helpful.
April 9, 2026
Reply from Primo Water
Hi Emily! We're so happy to know the whole experience has been smooth and helpful. We appreciate the kind words, thank you so much!
The service is always great
The service is always great, what isn't is, when my schedule delivery date gets changed unexpectedly.
April 9, 2026
Reply from Primo Water
Hi there. We appreciate you sharing this with us. We’re happy the service has been good, and we’ll look into improving delivery consistency. Thanks again for letting us know!
On time delivery!
April 9, 2026
Reply from Primo Water
Thanks for sharing this, William! We're glad to hear your deliveries have been on time and consistent!
Promotion promised but not delivered
When we signed up for the service, we were told that we would be given a $50 gift card. We have communicated several times, promised it would be sent, but now told we will have to go to our local Costco the resolve the issue. It is a bit of a drive, so we havent gone yet...but if its anything like what we have dealt with since October of last year, we dont expect to have it resolved. Its just frustrating that you have a promotion that results in nothing but frustration with no results. Why even have the promotion. We cant be the only ones that are in this situation. Just would give a heads up to anyone thinking this promotion is of any value. Dont know why you would actually pay someone to stand at Costco to attract people to sign up if you dont make it easier to get the $50 promotion. It shouldnt be that hard.
April 9, 2026
Reply from Primo Water
Hello Heikes, thank you for sharing your feedback regarding the $50 gift card promotion connected to your sign-up and the follow-up conversations you had while trying to receive it. Our team would like to review what occurred and the details tied to your account. We have located your account information so the appropriate team can take a closer look and follow up with you.
Reply from Primo Water
Thanks for sharing your feedback!
Reply from Primo Water
Thanks for sharing this, Jaime! It's great to know the service and water have both been a hit!
Reply from Primo Water
Thank you so much for sharing your feedback with us, Patrick! We appreciate the kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.