We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is highe... See more
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Review summary
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Based on these reviews
There’s been a few issues since Primo has merged with Sierra Springs. I was delivered the wrong size bottle so scheduled the truck to pick up and replace immediately. Truck drove right by my house and... See more
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A couple of deliveries ago, we did not receive the Arrowhead bottles. I do not know if someone took them off the porch or the driver forgot. He has been great, so it might not be his fault. Can you g... See more
Company replied
I have been with Primo for several years because they bought out my original provider. Normally if I have a good driver everything is smooth but recently Primo merged with another... See more
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Company details
Written by the company
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Contact info
United States
- water.com
High-Quality Water Delivered.
3.6
Average
9K reviews
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The water is excellent
The water is excellent. When it's cold from the cooler it's noticeably delicious.
April 9, 2026
Reply from Primo Water
This is awesome! Thanks so much for sharing this!
I love the delivery being on time and…
I love the delivery being on time and the taste of the water is great, plus I save a lot of money with not having to go to the store for refill bottles. Keep up the excellent work 👍
April 9, 2026
Reply from Primo Water
We're so happy to hear this, Helen! Glad the service and quality are making things easier for you. Thanks for the support!
So tasty an helpful
We have well water which has rust, lime an other minerals in it so for drinking we love your water. And your delivery people are very helpful by bringing the heavy bottles that us seniors can't carry. We thanks them for doing that for us.
April 8, 2026
Reply from Primo Water
Thanks so much for taking the time to share this. We’re glad we can provide a convenient option for you!
Reply from Primo Water
Thanks for taking the time so give us awesome feedback, Oscar!
Delivery Plus always keep informed
April 9, 2026
Reply from Primo Water
Great to know the updates are keeping you in the loop, Bill! Thanks for taking the time to leave us a review!
good delivery schedules
Good notification of delivery dates and times and when order was delivered.
April 9, 2026
Reply from Primo Water
We’re glad you found the delivery notifications clear and helpful, and that everything arrived as expected. Thank you for your feedback!
Reply from Primo Water
Thanks for the kind words!
Reply from Primo Water
We're so glad we're able to meet expectations, Margi! Thanks for sharing this!
Five Star Service.
With my monthly Ready Refresh home delivery service, I receive an email 5 or so days before my delivery date reminding me to go to the delivery site to make any changes I might have to make in my delivery and confirm my order. On my delivery day, I receive an email giving me an ETA of my delivery which is pretty accurate. The Driver follows the instructions I have given them as to where at the house to deliver the order. The drivers are regularly on time, friendly, and are accurate with the correct order I placed. Sound like Five Star Service to me. Thank you Primo!
April 9, 2026
Reply from Primo Water
Thank you so much for the detailed feedback! We’re glad to hear your deliveries are timely, accurate, and that our team is meeting your expectations. We truly appreciate your support!
My delivery person is always on time…
My delivery person is always on time and gets my order correct every time.
April 9, 2026
Reply from Primo Water
We're so glad to hear everything’s been consistent! Thanks for taking the time to share this, Irene!
Great tasting water.
Great tasting water.
The ease of changing and adding to order. The water cooler hot & cold dispensers and The best part is the Delivery.
April 9, 2026
Reply from Primo Water
Thanks so much! Happy to hear the flexibility and the dispenser is working well for you!
Reply from Primo Water
Hi Richard! We're so glad to hear your driver has been both professional and right on time. We'll make sure to pass this along to our team!
PRIMO BRAND IS GOOD THE SERVICE IS GOOD…
PRIMO BRAND IS GOOD THE SERVICE IS GOOD I DONT GAVE A.Y PROBLEM WITH THE DELIVERY
April 9, 2026
Reply from Primo Water
We appreciate the feedback, Daisy! We're so glad to hear we've been meeting expectations!
Primo Pleases
Always timely deliveries. Easy billing and
Easy to talk to customer service.
Quality employees from home office to delivery....
April 9, 2026
Reply from Primo Water
This means a lot to us, Maureen. We're so happy to hear our team has been taking good care of you!
Reply from Primo Water
Thanks for sharing your feedback!
Daniel
Daniel, the person who delivers is always so kind to bring it in and put it where I keep it stored.
Very courteous and very conscientious
April 9, 2026
Reply from Primo Water
Thanks so much for sharing this, Mary! We're sure Daniel will really appreciate the kind words!
Worst
Fine for a year. Then order dates changed every week. Deliveries were set to be delivered two weeks before I wanted them. I was constantly calling and within a few days my day has been changed to another date when I'm not home again. I'm 77 years old and disabled and I need to be here to open the door. I talked to two supervisors and they promised to call me back the next day week later they never did I did get a third supervisor she promised to call me back. She did not however she did email me in a couple of days and responded to my emails however I still have no
Explanation as to why your system continues to be so messed up after a
April 9, 2026
Reply from Primo Water
Hello Fay, thank you for sharing your feedback. Your review describes delivery dates shifting repeatedly after a long period of reliable service, which made it difficult to be home for scheduled drop offs, and our team would value the opportunity to review what occurred. We have located your account information so our team can take a closer look and follow up with you.
Reply from Primo Water
We appreciate the feedback! Thank you so much!
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