We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is highe... See more
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Review summary
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Based on these reviews
There’s been a few issues since Primo has merged with Sierra Springs. I was delivered the wrong size bottle so scheduled the truck to pick up and replace immediately. Truck drove right by my house and... See more
Company replied
A couple of deliveries ago, we did not receive the Arrowhead bottles. I do not know if someone took them off the porch or the driver forgot. He has been great, so it might not be his fault. Can you g... See more
Company replied
I have been with Primo for several years because they bought out my original provider. Normally if I have a good driver everything is smooth but recently Primo merged with another... See more
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Company details
Written by the company
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Contact info
United States
- water.com
High-Quality Water Delivered.
3.6
Average
9K reviews
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Online ordering is easy to use and the…
Online ordering is easy to use and the delivery driver had no problem delivering my water directly to my second floor apartment.
April 9, 2026
Reply from Primo Water
Hi Rosario. We're happy to hear that our online ordering system was easy to use and that our driver was able to deliver to your doorstep.
Easy and Reliable
I love the ease of adjusting my deliveries as neededm whether it be the Day or the amount of water to be delivered.
April 9, 2026
Reply from Primo Water
Hi Katie. We're happy to hear that you find it easy to adjust your delivery schedule and amount.
Awesome ,thank you for your service!
April 9, 2026
Reply from Primo Water
Hi Vargas. We appreciate your awesome feedback and are happy our service met your expectations!
responsive and personable delivery staff
April 9, 2026
Reply from Primo Water
Hi there. We appreciate you taking the time to share your positive experience with our responsive and personable delivery staff!
Always on time ,very nice and helpful…
Always on time ,very nice and helpful . Wonderful service. Ty
April 9, 2026
Reply from Primo Water
Hi Davis. We're happy to hear about your satisfaction with our services. Thanks for your positive review.
Reply from Primo Water
Hi Rebecca. We are so happy to hear that you had a wonderful experience working with our company.
great service
April 9, 2026
Reply from Primo Water
Hi John. We're happy to hear that our service was to your liking.
Reply from Primo Water
Hi there. We're happy to hear that the delivery service was satisfactory and that it arrived promptly.
You’re always on time and you give the…
You’re always on time and you give the option to either increase or decrease your order. Very good.
April 9, 2026
Reply from Primo Water
Hi Fred. We're happy to hear that our punctuality and order flexibility met your needs.
A couple of deliveries ago
A couple of deliveries ago, we did not receive the Arrowhead bottles. I do not know if someone took them off the porch or the driver forgot.
He has been great, so it might not be his fault. Can you give us credit.
April 9, 2026
Reply from Primo Water
Hi Michele. We regret to hear about the missing bottles from your recent delivery. We We'll look into what happened to ensure better service going forward.
Reply from Primo Water
Hi there. We appreciate your positive feedback and are so happy to hear that you found our service to be convenient.
Service person just dropped load of…
Service person just dropped load of water in front of door and left. Unable to lift water inside of home.
April 9, 2026
Reply from Primo Water
Hello there. We have heard your concerns surrounding water delivery and service and we'd like to look into this further. Please email PBonlineReviews@primobrands.com referencing your review and include your account info so the team can look into this and follow up. Thank you!
Reply from Primo Water
Hi there. We're happy to hear that our delivery service is quick and easy for you.
Deliveries are on time and service is…
Deliveries are on time and service is always friendly and informative.
April 9, 2026
Reply from Primo Water
Hi there. We appreciate your positive feedback and are happy to hear that our deliveries are on time and our service is friendly and informative!
Always on time and courteous drivers.
April 9, 2026
Reply from Primo Water
Hi there. We appreciate you taking the time to share your experience! It's great to know our drivers are punctual and polite.
I filled out this survey recently after…
I filled out this survey recently after latest delivery!
Once is enough--I like PB and water delivery!
April 9, 2026
Reply from Primo Water
Hello there! We're so pleased to hear that we've continued to provide a wonderful experience for you. Thank you for sharing your kind words!
A very good experience
I like the idea that they let you know when your deliveries are so I don’t have to remember
April 9, 2026
Reply from Primo Water
Hi there. We're happy to hear that our delivery notifications are helpful and convenient for you.
My driver is the best
My driver is the best. Always friendly and helpful. The products offered are amazing. Arrowhead is the best drinking water, I recommend it to everyone.
April 9, 2026
Reply from Primo Water
Hi Valdez. We're happy to hear that you find our products amazing and that you recommend our water. We appreciate your kind words about the driver.
Reply from Primo Water
Hi Stacie. We are so happy to hear about your satisfaction with our services.
Extra empties
I had extra empty bottles and the delivery driver made sure to make room for these to return.
April 9, 2026
Reply from Primo Water
Hi there. We're happy to hear that our delivery driver was able to accommodate your extra bottles.
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