We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is highe... See more
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Review summary
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What people talk about most
Based on these reviews
There’s been a few issues since Primo has merged with Sierra Springs. I was delivered the wrong size bottle so scheduled the truck to pick up and replace immediately. Truck drove right by my house and... See more
Company replied
A couple of deliveries ago, we did not receive the Arrowhead bottles. I do not know if someone took them off the porch or the driver forgot. He has been great, so it might not be his fault. Can you g... See more
Company replied
I have been with Primo for several years because they bought out my original provider. Normally if I have a good driver everything is smooth but recently Primo merged with another... See more
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Company details
Written by the company
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Contact info
United States
- water.com
High-Quality Water Delivered.
3.6
Average
9K reviews
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Delivery man brought my water bottles…
Delivery man brought my water bottles inside to where I store them instead of leaving them on the carport. Very personable young man
April 9, 2026
Reply from Primo Water
Hi Earl. We're happy to hear that our delivery person was so helpful and personable! Thank you for letting us know about your positive experience.
Delivery driver is awesome
Delivery driver is awesome, he puts the water in the garage right on the rack where they go. Appreciate the extra effort
April 9, 2026
Reply from Primo Water
Hi Timothy. We are happy to hear that our delivery driver provided such excellent service! We appreciate you taking the time to acknowledge their extra effort.
Reply from Primo Water
Hi Natalie. We're so glad our water service exceeded your expectations! Thank you for your positive feedback.
They are very helpful and put the water…
They are very helpful and put the water where you want it.
April 9, 2026
Reply from Primo Water
Hi Jermain. We're happy to hear our team is helpful and that they place the water where you need it.
Service always great
April 9, 2026
Reply from Primo Water
Hi Bob. We're glad to hear that our service has always met your expectations.
Reply from Primo Water
Hi Brenda. We're so happy to hear about your satisfaction with our driver's services.
Reply from Primo Water
Hi there. We appreciate you taking the time to share your positive review with us.
Great service always!
April 9, 2026
Reply from Primo Water
Hi there. We're thrilled to hear about your satisfaction with our services.
Reply from Primo Water
We love hearing this! Thanks for your support, Mary!
Non existent customer service
The water is fine but the customer service is awful. Since the "upgrade" the app no longer works. I never know when my delivery date will be, which with the app that used to be easy, along with easily adjusting what I wanted in my delivery. I've tried multiple times to log into the website so I can find my delivery date, but it never works. When I reach out for help, all they do is send me the link to reset my password, which I've already done more times than I can count. But they're a monopoly; there's so no one else in the area to get bottled water from
April 14, 2026
Unprompted review
Reply from Primo Water
We’re sorry to hear about your experience and the frustration with the app and website—that’s not the level of service we aim to provide. We understand how important it is to easily access your delivery schedule and manage your account. We’d like to take a closer look and help resolve this for you. Please email us at PBonlineReviews@primobrands.com with your details so our team can assist further.
We have used Poland Spring water for…
We have used Poland Spring water for years and have been very satisfied with our delivery company. The drivers are great and so helpful. Andrew is no exception. He is accommodating, understanding, efficient, reliable and dependable.
April 9, 2026
Reply from Primo Water
Thank you for being a loyal customer for so many years! We’re so happy to hear you’ve had such a great experience. Thanks so much for your continued support!
The water delivery has always been…
The water delivery has always been delivered on time.
April 9, 2026
Reply from Primo Water
We’re so glad your deliveries have been consistently on time! We’ll keep working hard to exceed your expectations. Thank you!
Reply from Primo Water
Thank you for your trust and kind words! We’re so glad everything is running smoothly and right on time. We appreciate your support!
Brandon our delivery driver is…
Brandon our delivery driver is EXCEPTIONAL...Always pleasant and professional at his job.
The deliveries are arriving on time.
glad to see the transfer of management is finally back on track.
April 9, 2026
Reply from Primo Water
Love seeing this, thank you for the kind words! We're so glad to hear your driver has been providing exceptional service.
I like it but they deliver to many…
I like it but they deliver to many water. Now I need them to pick up the equipment.
April 9, 2026
Reply from Primo Water
Hi, we’re sorry for the delivery issue you’ve experienced and appreciate you bringing this to our attention. We understand that you want the equipment picked up and would like the opportunity to review this further.
Please contact us at PBonlineReviews@primobrands.com, and a member of our team will assist you directly.
Appalling stupidity
Appalling stupidity - one of their machines beat me for $3.25 so I wrote these morons to get a refund. Instead they offered a coupon on my water deliveries in San Jose, Ca. I live in Florida. Can't talk them out of it. Incredible.
April 12, 2026
Unprompted review
Reply from Primo Water
Hi, we’re sorry for the frustration you’ve experienced and appreciate you bringing this to our attention. We understand your concern and would like the opportunity to review this further.
Please contact us at PBonlineReviews@primobrands.com, and a member of our team will assist you directly.
Delivering has no issue
Delivering has no issue. Been with them for over 5 years and the price is reasonable
April 9, 2026
Reply from Primo Water
Hi India! Thank you for being a valued customer for over 5 years. So happy to hear everything has been going smoothly. We appreciate you taking the time to share your experience with us!
Easy navigation to review order & make changes.
Easy navigation to review order & make changes if needed. Delivery always arrives on the the day scheduled. Drivers asked where we would like the location of the delivery. Friendly & efficient. Excellent quality & service.
April 9, 2026
Reply from Primo Water
Thank you so much for your kind words! We’re glad you find the ordering easy and that our deliveries are reliable. It’s great to hear our drivers and service met your expectations! We truly appreciate your support!
Overall great service
Overall great service, easy to use. Water always delivered right when expected.
April 9, 2026
Reply from Primo Water
Thank you, Gabriela, for the wonderful feedback. We are glad to hear the service has been easy to use and that your deliveries arrive right on schedule. Your support means a lot and we appreciate you taking the time to share your experience.
GREAT DELIVERY DRIVER!
I live in a brand new community and some delivery drivers are unable to locate the community on Google Maps. This delivery driver took the time out to give me a call and ask for a landmark.
TOP TIER!!
April 9, 2026
Reply from Primo Water
Thank you for sharing this great experience, Shawn. It means a lot to hear that the driver took the extra step to call and complete the delivery. We appreciate you recognizing that effort and are glad the service made such a strong impression.
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