Water Babies - Bristol & Bath Reviews 

63
TrustScore 4.5 out of 5

4.6

Water Babies Office, SN15 5PS Chippenham, Bristol, GB


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Rated 5 out of 5 stars

Lovely planned sessions with a lovely teacher and comms with the admin office is always informative and timely. My little one began at 5 weeks old and his water confidence has developed so much in jus... See more

Company replied

Rated 5 out of 5 stars

We are really loving pur WB experience. We started our son at 8 weeks old and our teacher Charlene has given us so much confidence each week. The lesson is always fun, thorough and on time, and if yo... See more

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Rated 5 out of 5 stars

Water babies is amazing . We have the best instructor called Abi . I take my grandaughter every week and she has totally flourished in the water . She loves it and is very confident already . We are d... See more

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Rated 5 out of 5 stars

We love waterbabies! We started when our little one was just 8 weeks old. He absolutely adores water, and has always had fantastic body strength which we are sure must be in part due to swimming. H... See more

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Company details

  1. Class
  2. Swim Club

About Water Babies - Bristol & Bath

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, SN15 5PS, Chippenham, Bristol, United Kingdom

  • 0117 946 6919

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.6

All reviews

(63)

967 reviews in the last 12 months

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Rated 5 out of 5 stars

Great lessons

Great lessons focussed at really teaching the little ones to swim whilst making it fun and play based. Jackie is fab and has always got a big smile on her face. She’s patient and isn’t phased by my little one having bad days- she’s consistent and kind throughout. I can really see him improving in water confidence after only a couple of months of lessons

November 16, 2025
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Reply from Water Babies - Bristol & Bath

We're happy to hear that your little one is improving and gaining water confidence! It's great to know that our teachers' consistency and kindness are appreciated. Thank you for your positive feedback.

Water Babies

Rated 1 out of 5 stars

Overpriced

Overpriced, one member of staff rude when my baby cried

October 12, 2025
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Reply from Water Babies - Bristol & Bath

Please accept our sincerest apologies for your experience.
We are truly sorry that you felt our prices were too high and, more importantly, that a member of our staff was rude to you during what was already a stressful moment with your baby.
We have already started an investigation internally with our team. Client satisfaction is a top priority for our team and we have clearly not hit that mark for you.
We value your feedback on pricing and continually review our offerings to ensure we provide the best value. However, the service failure is our immediate priority.

We would appreciate the opportunity to discuss this with you privately and make things right.

Rated 5 out of 5 stars

Water babies

We absolutely love our water babies lessons! Our son has been going to water babies for over a year now and his confidence in the water has grown hugely. Would definitely recommend.

August 27, 2025
Unprompted review
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Reply from Water Babies - Bristol & Bath

It's great to hear that your son's confidence has grown so much through our lessons! It's wonderful to know you love Water Babies, and we appreciate your recommendation.

Water Babies

Rated 5 out of 5 stars

Fantastic experience

I cannot thank Jackie at Church Farm enough for the confidence she has built in our daughter's swimming over the last 4 months. She is a like a different toddler in the pool now! The pool there is lovely and warm, and cannot fault the Waterbabies area team.

July 6, 2025
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Reply from Water Babies - Bristol & Bath

That's lovely feedback, thank you for sharing. Jackie is a fantastic teacher, and we love the Church Farm pool too.

Rated 5 out of 5 stars

Building confidence in the water …

When Oakley was upset about going underwater, Charleen adapted his lesson, without disturbing the other children in his session, to suit him. He has built up confidence now in the water and is happier going underwater! A Fanta way to help him into his swimming experience!

July 20, 2025
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Reply from Water Babies - Bristol & Bath

That's lovely to hear. Thank you for taking the time to share your experience. It's very important to us that lessons are taken at each adult and little one's individual pace in order to build confidence, safety and skills in the water.

Rated 1 out of 5 stars

If you need a gentle approach with your…

If you need a gentle approach with your baby, then Water Babies is not for you.
I made that mistake as a first time mum and believed the instructors knew best. I carried on for 6 months and now my poor baby is traumatised by Water, we can't even say the word association for dunking the Babies without my baby getting hysterical.
I've joined a different company now and my baby loves it, no dunking, no pressure, as it's a child led company.

July 27, 2025
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Reply from Water Babies - Bristol & Bath

We appreciate you sharing your experience. We're sorry to hear that you didn't get on well in the lessons. The words associated with getting ready to go under water are for your little one to let you know if they don't want to go under. In the instance that they are giving that signal, we don't take them under. I'm very sorry you didn't realise the importance of this method, it gives little ones total control over letting their adult know when not to take them under. I will look into this further because it should have been made clear to you from the outset. It's also possible that your little one has started going through what we call 'the wobbles', which is totally normal and happens around the same time as separation anxiety. In this case, you may find your little one develops the same issues with the new provider. Perserverance is the key in this case as it's not directly a reaction to swimming.


Water Babies

Rated 5 out of 5 stars

Wonderful WaterBabies

My children love their weekly lessons - my daughter has attended since she was 4 months old (now 5 years old) and her brother is now following!
They are both so confident in the water and each lesson, have lots of fun safely whilst learning to swim. Above all, they love their wonderful teachers!

July 17, 2025
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Reply from Water Babies - Bristol & Bath

Well done, you. Before working for Water Babies. I took my daughter from birth to 5 years as well. Sadly, I didn't have that option for her older brothers and sister, and the positive impact it's had on her life is so obvious, I wouldn't hesitate to take her older siblings if I could take that time again. The effort you've made for your children is fantastic. I'm delighted to read your review, and hope you love your time in the pool too. I certainly did.

Rated 5 out of 5 stars

Fantastic teacher Jackie in 3 years I…

Fantastic teacher Jackie in 3 years I only remember 2 occasions when she wasn’t able to make the lesson so our grandson always knew who he was having teach. Admin team also friendly and always returned emails quickly.

July 17, 2025
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Reply from Water Babies - Bristol & Bath

Thank you for sharing your grandson's experience! Your dedication to his lessons will build upon this valuable life skill. It's great to know that consistency in teaching and our admin team's responsiveness were appreciated. Thanks for your feedback.

Water Babies

Rated 5 out of 5 stars

My favorite thing to do with my…

My favorite thing to do with my daughter every week and Kim is just amazing ❤️

July 17, 2025
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Reply from Water Babies - Bristol & Bath

We're glad you and your daughter enjoy your time with us each week. It's wonderful to hear that the teacher has made your experience amazing. A lot of time and effort goes into training to be a Water Babies teacher from both the teachers themselves and from Water Babies, so it's safe to say that we're proud of our teachers.

Water Babies

Rated 5 out of 5 stars

Great seimming lesson and Charlene is really great with the kids

Charlene is really great with the kids. She's so fun, kind and bubbly. Super explanatory of what each kid at different confident levels can do. It is very child led. Sad to be leaving due to starting school and no spaces available nearby - just shows how popular the classes are!

July 17, 2025
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Reply from Water Babies - Bristol & Bath

Thank you for taking the time to share your review. Charlene is a great teacher and delivers the Water Babies program expertly. Sorry to hear you've not been able to find a space that works for you, we will be adding more spaces where and when we can, so I hope something comes up for you in the near future.

Water Babies

Rated 4 out of 5 stars

Really fun lessons where you can see…

Really fun lessons where you can see your little one develop skills each lesson.
The office staff are very helpful with lessons changes. Chelsie is an amazing instructor!
Looses a star solely based on price. I am aware it's the going rate across alot of baby swims but when maternity pay is rubbish, £20odd a swim is alot, especially when lots of classes are missed with baby being ill. The catch up tokens are a good idea to resolve this, but limited local catch up options.
Overall very positive experience.

July 17, 2025
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Reply from Water Babies - Bristol & Bath

We're glad you enjoyed the lessons and found the staff helpful. We pride ourselves on the quality of our lessons.
Our catch-up facility is there to help with missed classes, but of course is space and availability-dependent. We totally understand your comment regarding price. Unfortunately, pools are very costly to run, and this is the primary reason lessons are expensive compared to other activities,s but we firmly believe it's worth it for the life skills little ones learn.

Water Babies

Rated 5 out of 5 stars

Waterbabies are an absolutely amazing…

Waterbabies are an absolutely amazing company, the teachers are knowledgeable , friendly and brilliant with Kids. There is a key focus on safety but every lesson is always fun! The songs will stick in your head forever though! Jackie and Charlene in particular are just wonderful. I think everyone should choose Waterbabies to teach their children this incredibly important life skill.

July 6, 2025
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Reply from Water Babies - Bristol & Bath

We're happy to hear that you and your children have such a wonderful time with us. It's great to know our team's knowledge and focus on safety create fun lessons. We appreciate you recommending us to teach such an important skill!

Water Babies

Rated 5 out of 5 stars

Highly recommend water babies

Our instructor Kim makes every week a great experience for us and our daughter. The lessons are both fun whilst creating important skills and confidence in the water.

July 6, 2025
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Reply from Water Babies - Bristol & Bath

That's lovely to hear. Kim is a fabulous teacher. Thank you for taking the time to share your experience and love for our classes.

Rated 5 out of 5 stars

Friendly and Safe

A lovely class. My daughter started lessons at 7 weeks old and has always enjoyed them. Never any tears. Very knowledgable instructors. Our teacher knew all about baby development and took extra care with my daughter as she was so young. Would highly recommend.

July 6, 2025
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Reply from Water Babies - Bristol & Bath

So glad you can feel the knowledge, experience and passion from our teachers, we're the only swim school that can achieve the Swim England level 3 award. That extra investment in our teachers means they can pass on so much more through our progressive program to our wonderful clients.

Rated 5 out of 5 stars

Abi is a fantastic instructor who…

Abi is a fantastic instructor who clearly loves her job. She is kind caring and makes every lesson fun

July 6, 2025
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Reply from Water Babies - Bristol & Bath

Thank you for taking the time to comment. Abi is a fantastic teacher and delivers our progressive programme with Water Babies passion.

Water Babies

Rated 5 out of 5 stars

Jackie is amazing teacher

Jackie is amazing teacher

April 7, 2025
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Reply from Water Babies - Bristol & Bath

We're so glad to hear that you had a positive experience. Jackie is a fantastic and supportive teacher.

Rated 5 out of 5 stars

We love water babies!

Water babies is our favourite part of the week. It's so well run and every employee has been helpful, welcoming and understanding. Our son absolutely loves the water and these lessons have given us confidence in the pool with him.

April 7, 2025
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Reply from Water Babies - Bristol & Bath

Thank you for your kind words! We are thrilled to hear that you and your son enjoy Water Babies so much. It's wonderful to know that our team has created a positive and supportive environment for your family. We are committed to providing high-quality lessons that build confidence and enjoyment in the water.

Rated 5 out of 5 stars

Worth it

We have Absolutley loved the swimming lessons with Kim. Kim is patient and kind, even when we might be having a bad day due to tiredness there is no pressure and we do what we can. We are going to miss our lessons with Kim immensely

March 31, 2025
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Reply from Water Babies - Bristol & Bath

Thank you for sharing your experience, our teachers love what they do and every client's experience is personal to them and our program can flex to the needs of every client. Kim's no exception to that and perfectly balances patience with progression.

Rated 5 out of 5 stars

Water babies is such a joy!

Water babies is such a joy! Me and my little one are excited for our lesson each week! The teacher is brilliant with the children and adults who attended by going at both your pace and confidence level. I started taking my little one when he was 3 months old and I have seen amazing progress with my child’s swimming ability over the last 9 months.

March 3, 2025
Unprompted review
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Reply from Water Babies - Bristol & Bath

That's fantastic to hear, the programme is progressive and the teachers are trained to flex it to each child's needs so they can progress at their own particular pace and style. It's always lovely to hear personally how well it's working for little ones.

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