Roots Ireland Reviews 

35
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have actual birth/baptism records for my ancestors. Went to RI to possibly find missing bits. It could not even find any of the 6 records that are on the free Irish Genealogy website. And their se... See more

Rated 1 out of 5 stars

Much better information on Irish Genealogy civil registrations and, with a lot of patience and good knowledge of your parish, the NLI church records for pre 1864.(Lots of gaps) Luckily I only joined f... See more

Rated 4 out of 5 stars

I got a month of this. I am actually finding some records that are not on familysearch, I like that the actual records are attached at the bottom. Some transcripts like other sites are in correct. Re... See more

Rated 1 out of 5 stars

Shockingly bad website. Irishgenealogy.ie is far far superior. Hardly any records on this website, even people i know exist cannot be found on this website. Really dont waste your money. All style and... See more

Company details

  1. Genealogist

Information provided by various external sources

Irish Parish Registers, Irish Church Records, Roman Catholic parish registers, parish records online, Irish Genealogy, Irish family history records online search, Largest Irish Genealogy database for 32 counties, Irish ancestry, baptismal, birth, marri...


Contact info

1.7

Bad

TrustScore 1.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(35)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They don’t cover most of the Country.

I purchased a months worth of service for 35.00 to do ancestry work. It was not disclosed that this site does not cover entire regions (perhaps in fire print but it’s not evident if this is present). I got on and there was no data for Louth. I emailed the company and was told “we don’t cover some parts of Ireland.” I looked in the area of Cork and found out this area was sketchy too. What kind of ancestry site for Ireland charges people money to look in only specific locations within Ireland - without disclosing that first? They refused to refund my money and were not at all friendly. I was raised to treat others as you would want to be treated. It seems these folks were raised to be deceptive and greedy. It’s sad to see integrity is so low when it comes to doing business with an Irish based site and while 35.00 lost isn’t a big deal it’s the principle of it. There is a free site that will give you everything you need. Roots Ireland is a scam and a bait and switch operation and no one in that Country cares.

July 9, 2023
Unprompted review
Rated 2 out of 5 stars

Extremely expensive for what you get

Extremely expensive for what you get. Especially when the exchange rate is poor for some countries.
Challenging getting documents.
It did help with some of my family tree, although the limited amount of records you can save and the fact they all disappear if you're over an hour of renewing makes this organisation a bit of a rip off.

March 25, 2023
Unprompted review
Rated 1 out of 5 stars

I have been doing family history for 15…

I have been doing family history for 15 years, so know what I'm doing. I find roots ireland to be expensive, It's limiting as you can only do a number of searches per subscription, seems like a huge money making scheme and is not of help to us genealogists as you waste time clicking on matches only to find they are not the ones related to you, but those incorrect matches come off your allowance. Stick to Ancestry at least you can view what ever you want in the period you sign up. Also Ancestry let's you view some things for free and you can still view your tree when you stop subscription. Irishgenealogy.ie is also a fantastic site which has free BDM certificates. Half my relatives didn't even show up on roots ireland last time I looked. I'd say don't waste your money.

March 19, 2023
Unprompted review
Rated 1 out of 5 stars

Not very good.

Much better information on Irish Genealogy civil registrations and, with a lot of patience and good knowledge of your parish, the NLI church records for pre 1864.(Lots of gaps) Luckily I only joined for 24 hrs and found nothing new. Also found it strange when I was asked if I knew where to apply for an Irish Passport on the Roots website. Surely the passport office is busy enough without advertising it's services.

October 3, 2022
Unprompted review
Rated 1 out of 5 stars

Total waste of money

Terrible. I could not even find records I could find free elsewhere. Records I know exist wouldn't come up in the search. I paid for a day and had searched everything available within 10 minutes. Total waste of money.

April 17, 2022
Unprompted review
Rated 1 out of 5 stars

Disgraceful

Had high hopes to remedy a dead end in my search for my Irish ancestors. This site was an absolute BUST. I have been doing this for 15+ years an this site is disgraceful. No part of this site is worth the effort. I got more information from Ancestry. This site couldn't even confirm information i already had. No original documents to examine and a search process that is basically useless. One star because a -5 star rating isn't listed as a choice.

February 15, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of money

Paid £26 for month got a refund ,because there are no records worth looking at ,always comes up with blank ,DONT PAY THE MONEY IT IS NOT GOOD

August 24, 2021
Unprompted review
Rated 1 out of 5 stars

It is a complete waste of money

It is a complete waste of money. I got accurate information on irish census 1901 and 1911, church and civil records. The name i am searching is quite rare so further name searches on Roots ie showed there were additional records but to get the information, i needed to sign up. It was totally irrelevant and variations on the spelling. I could not even find the same info i had got for free on the census. Top tip: Save your money don't sign up!

April 9, 2021
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money. Paid for a one off subscription and I only got the info that's available on the free census websites. Don't pay for it, use the free sites!

March 26, 2021
Unprompted review
Rated 1 out of 5 stars

Shockingly bad website

Shockingly bad website. Irishgenealogy.ie is far far superior. Hardly any records on this website, even people i know exist cannot be found on this website. Really dont waste your money. All style and absolutely no substance.

October 16, 2020
Unprompted review
Rated 1 out of 5 stars

I have them exact information on the …

I have them exact information on the address towns land of the father and mothers of the 1911 Census with the name of the person
After paying for the information They suggested that I had giving them incorrect spelling of the towns land
It felt like I had being defrauded

September 27, 2017
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look