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See what reviewers are saying
I bought a cordless slide waterpuck in November 2025.used couple of times when i found extremely hard to remove the water reservoir,so i stoped using it as was extremely annoying. This item coms... See more
Item not available on website (back order) Resorted to telephone- answered within 2 rings. Extremely polite & helpful young lady provided advice about suitable replacement. In the post, arrived fo... See more
Company replied
Since we started using it we had no more problems with gums. Great! But now after over 2 years, that little black rubber valve at the bottom of water container is leaking water. Badly. I can buy spare... See more
Company replied
Company details
Information provided by various external sources
We sell the complete range of Waterpik Water Flossers and the full range of spare parts for your Waterpik Water Flossers and Toothbrushes.
Contact info
The Barn, 43 Oakdene Road, RH1 6BT, REDHILL, United Kingdom
- 03339399988
- info@waterpikukonline.co.uk
- waterpikukonline.co.uk
2.6
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use very efficient and…Excellent product
Easy to use very efficient and Extremely pleasant.
We are still trying out the different modes and the different tools. They have denied liability yes
March 18, 2022
Reply from Waterpik UK Online
Hello Beatrice,
Thank you for writing such a positive review.
We're pleased to hear that you're enjoying your WaterPik.
Kind Regards,
Holly
Great service fast delivery
March 17, 2022
Reply from Waterpik UK Online
Hello Graham,
Thank you for a 5 star review and your feedback, we really appreciate it.
Kind Regards,
Holly
Amazing customer service
Amazing customer service. After Royal Mail incorrectly ‘delivered’ my parcel the manager who took on my query from this company got my issue resolved and sent out a replacement without keeping me waiting too long. Would shop with them again!
March 17, 2022
Reply from Waterpik UK Online
Hello Adam,
Thank you so much for a 5 star review.
We're pleased we could resolve the issue for you to make sure you got the unit you had purchased.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello,
Thank you for taking the time to write a review.
We're pleased to hear you're enjoying your WaterPik.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Greg,
Thank you for taking the time to write a 5 star review!
It's to good to know you had a positive experience with us.
Kind Regards,
Holly
I thought I would get the full range of…
I thought I would get the full range of attachments purchasing the "top of the range" model only to be disappointed to find that I had to spend another £25 to purchase the other attachments on a separate order, other wise pleased with it.
March 14, 2022
Reply from Waterpik UK Online
Hello Frank,
Thank you for your feedback.
We're pleased to hear that you are enjoying your WaterPik Water Flosser.
Kind Regards,
Holly
Excellent service
March 14, 2022
Reply from Waterpik UK Online
Hello Jeannine,
Thank you for taking the time to write a review!!
We're pleased to hear you had a great experience with us.
Kind Regards,
Holly
Great service!
Broke my waterpik nozzle in the morning (by dropping it against the sink!) , ordered new nozzles online before 2pm, they arrived the next day! Great service!
March 12, 2022
Reply from Waterpik UK Online
Hello Alison,
Thank you for a 5 star review.
We're pleased to hear your order arrived safely next day!
Kind Regards,
Holly
Absolutely fabulous service the…
Absolutely fabulous service the gentleman went above and beyond what was needed amazing!!!
March 11, 2022
Reply from Waterpik UK Online
Hello Marie,
Thank you for taking the time to write a 5 star review.
We're so pleased to hear you had such a positive experience with us. Thank you for your feedback.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Brian,
Thank you for your feedback!
We're pleased to hear you had an excellent experience with us.
Kind Regards,
Holly
New plug to replace lost original
I needed a plug to replace the original one which I thought was lost. Easy to order via website and delivered the next day. Very well packed. Unfortunately, I found the original plug the next week .. so now I have a spare
March 10, 2022
Reply from Waterpik UK Online
Hello Jane,
Thank you for your review.
We're pleased to hear that your order arrived safely and promptly.
Kind Regards,
Holly
Great service
Love the waterpick and have a subscription for the whitening tablets. Customer service has always been good.
March 9, 2022
Reply from Waterpik UK Online
Hello Valerie,
Thank you for your feedback.
It's good to know you had a good experience with us!
Kind Regards,
Holly
Thanks for the prompt response & excellent products
Thanks for the prompt response for my purchases.
I have purchase the top of the range countertop unit, and the top of the range travel unit.
Nothing wrong, but why do you not offer the travel unit with a whitening capability? For instance, I am now away for 3 weeks, will use the whitening countertop unit when home, but cannot do this for 3 weeks whilst I am away.
Just thought you might like to know my thoughts regarding my purchases!
March 8, 2022
Reply from Waterpik UK Online
Hello Graham,
Thank you for taking the time to write a positive review.
We're pleased to hear that you have had a good experience with us.
We are just an independent distributor. Unfortunately, the manufacturer doesn't produce a whitening travel model.
Kind Regards,
Holly
Quick
Quick, navigable website; secure payment and speedy delivery which I was notified of. Easy to follow set up instructions and a deliciously clean and smooth feeling to my teeth. Thankyou Waterpik.
March 8, 2022
Reply from Waterpik UK Online
Hello Clare,
We really appreciate you taking the time to write such positive feedback.
Thank you for 5 stars.
Kind Regards,
Holly
Good quick service
March 8, 2022
Reply from Waterpik UK Online
Hello Susan,
Thank you for your comment.
We really appreciate your feedback.
Kind Regards,
Holly
Prompt accurate and friendly service
Prompt accurate and friendly service, and a great price
March 7, 2022
Reply from Waterpik UK Online
Hello John,
Thank you for taking the time to write a review.
It's good to know you had a good experience with us.
Kind Regards,
Holly
Great products
March 7, 2022
Reply from Waterpik UK Online
Hello Christopher,
Thank you for your 5 star review.
Kind Regards,
Holly
Faultless Service
Easy to navigate website
Easy to identify products required
Quick delivery
Every time I've used have been faultless
March 7, 2022
Reply from Waterpik UK Online
Hello Simon,
Thank you for taking the time to write such a positive review.
We really appreciate your comments. We're pleased to hear you've had good experiences with us.
Kind Regards,
Holly
Very speedy delivery and helpful Agent.
March 5, 2022
Reply from Waterpik UK Online
Hello Aidan,
Thank you for your feedback.
We're pleased to hear you had a good experience with us.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Vic,
Thank you for taking the time to write a 5 star review.
It's great to hear that you're pleased with your product.
Kind Regards,
Holly
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