I have left this same review on the Waterpik UK trust pilot review site I purchased my Water Pik W-P 861UK… I purchased my Water Pik W-P 861UK directly from Water Pik. Very Happy with the... See more
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I bought a cordless slide waterpuck in November 2025.used couple of times when i found extremely hard to remove the water reservoir,so i stoped using it as was extremely annoying. This item coms... See more
Item not available on website (back order) Resorted to telephone- answered within 2 rings. Extremely polite & helpful young lady provided advice about suitable replacement. In the post, arrived fo... See more
Company replied
Since we started using it we had no more problems with gums. Great! But now after over 2 years, that little black rubber valve at the bottom of water container is leaking water. Badly. I can buy spare... See more
Company replied
Company details
Information provided by various external sources
We sell the complete range of Waterpik Water Flossers and the full range of spare parts for your Waterpik Water Flossers and Toothbrushes.
Contact info
The Barn, 43 Oakdene Road, RH1 6BT, REDHILL, United Kingdom
- 03339399988
- info@waterpikukonline.co.uk
- waterpikukonline.co.uk
2.6
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Waterpik UK Online
Hello Joe,
Thank you for taking the time to write a 5 star review.
We're pleased to hear you are enjoying your Waterpik parts.
Kind Regards,
Holly
I am still awaiting an additional…
I am still awaiting an additional handle and tube due to that for a different model was sent. I was advised the correct model was out of stock and will be sent when received
May 8, 2022
Reply from Waterpik UK Online
Hello Colin,
Thank you for taking the time to write a review.
We're pleased to hear you were able to get an alternative part that works for your flosser.
Kind Regards,
Holly
Excellent advice and prompt service
May 7, 2022
Reply from Waterpik UK Online
Hello Angela,
Thank you for a 5 star review.
It's great to hear you had a good experience with us.
Kind Regards,
Holly
My purchase
My. Purchase an adapter arrived the next day I was pleasantly surprised. I had to rate this excellent.
May 7, 2022
Reply from Waterpik UK Online
Hello Susan,
Thank you for taking the time to write a positive review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly
Excellent Service
Item not available on website (back order) Resorted to telephone- answered within 2 rings. Extremely polite & helpful young lady provided advice about suitable replacement. In the post, arrived following day - what more could one want !
Thank you.
May 5, 2022
Reply from Waterpik UK Online
Hello Martin,
Thank you for taking the time to write a positive review.
It's great to hear you had a good experience with us.
Kind Regards,
Holly
Purchased the cordless charger with…
Purchased the cordless charger with replacement waterpik. All arrived in good time. No issues.
May 5, 2022
Reply from Waterpik UK Online
Hello Ching,
Thank you for a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly
Extremely clear website and fast and…
Extremely clear website and fast and efficient service. I will definitely use again.
May 5, 2022
Reply from Waterpik UK Online
Hello,
Thank you for taking the time to write a 5 star review.
We're pleased to hear the process was nice and straightforward for you.
We look forward to welcoming you back when you order again!
Kind Regards,
Holly
This is the worst waterpik I have ever…
This is the worst waterpik I have ever owned the water pressure is nowhere near the previous model so bad that I’ve ordered the old model from Boots.
May 4, 2022
Reply from Waterpik UK Online
Hello Helen,
We are really sorry to hear that you are having problems with your WaterPik.
Waterpik UK Online are distributors of Waterpik products.
If you flosser is a faulty unit then please fill out a warranty claim form by copying and pasting this address into your web browser:
https://cloud.e.chdbrands.com/WaterpikWarranty
Or call Waterpik UK customer services on 0333 123 5677.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello,
Thank you for taking the time to write a positive review.
It's great to hear you had a good experience with us.
Kind Regards,
Holly
Waterpik Tips
I was able to order the tips I needed for my Waterpik. They came very quickly, and I will be ordering some more again.
May 2, 2022
Reply from Waterpik UK Online
Hello Julie,
Thank you for a 5 star review.
We're pleased to hear the tips your ordered arrived safely and promptly.
Kind Regards,
Holly
Just needed replacing plug.
May 2, 2022
Reply from Waterpik UK Online
Hello Elaine,
Thank you for taking the time to write a review.
Kind Regards,
Holly
I bought a very good aterpik several…
I bought a very good aterpik several years ago, sadly it stopped working and I'd had to buy a new one. This one has a smaller water container, so needs to be filled twice. Also there are 3 flow pressures.. the middle one is a bit too soft and the higher one a bit too hard. I gave 4 stars but would have starred 3.5 if I could have done
May 2, 2022
Reply from Waterpik UK Online
Hello Myra,
Thank you for taking the time to write a review.
We really appreciate your feedback.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Brian,
Thank you for writing a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly
Good advice, good service
I needed a replacement part, which was temporarily out of stock, but on enquiry I was advised that another model part (same price) would work with my model. I ordered, and received the part within 48 hours.
May 2, 2022
Reply from Waterpik UK Online
Hello Christopher,
Thank you for taking the time to write a review.
We're pleased to hear you got the replacement part you needed.
Kind Regards,
Holly
Best customer service
Best customer service, Uk-based and very helpful. I had my unit for 6 years now, no issues. When it will be time to replace it I'll definitely replace it with another waterpik one.
April 30, 2022
Unprompted review
Reply from Waterpik UK Online
Hello Ms Williams,
Thank you so much for taking the time to leave such positive feedback.
We look forward to welcoming you back the next time you need something.
Kind Regards,
Holly
We moved and cant find the power lead
We moved and cant find the power lead. I ordered and it came in 2 days now i gave my wonderful tool up and running again, bIiss.
April 29, 2022
Reply from Waterpik UK Online
Hello Linda,
Thank you for writing a 5 star review.
It's good to hear you order arrived safely and promptly.
Kind Regards,
Holly
Would definitely recommend using this…
Would definitely recommend using this company.quick and easy to order, good price, free delivery with updates on when it was coming.will def be using them again, especially as BOOTS is constantly out of them.
April 29, 2022
Reply from Waterpik UK Online
Hello Lorraine,
Thank you for writing a 5 star review.
We're so pleased to hear you had a good experience with us.
Kind Regards,
Holly
Bought waterpik flosser unfortunately…
Bought waterpik flosser unfortunately did not have the attachment I required, phone call quickly answered confirming pick pocket tip required ordered on line delivered in three days extremely helpful & great service
April 28, 2022
Reply from Waterpik UK Online
Hello Christopher,
Thank you for a 5 star review.
We're pleased to hear you could get the replacement part you needed and it arrived promptly.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Connor,
Thank you for taking the time to write a review.
It's good to hear you're enjoying your WaterPik.
Kind Regards,
Holly
Quick and easy
Ordered online and item was delivered within the quoted timescales. Website was easy and quick to use.
April 26, 2022
Reply from Waterpik UK Online
Hello Alan,
Thank you for writing such positive feedback.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly
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