WaterUps Reviews 171

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Don’t do it. Buy else where. I bought a car jump start pack from them. They sent me a battery charger. When I complain they said because the product (the wrong product) didnt have a quality problem... See more

Rated 5 out of 5 stars

We had a few construction problems, minor but distressing, Ian reacted 30 min after finding out and bent over backwards to resolve our problem....to the extent of visiting us in Victoria FROM NSW an... See more

Rated 5 out of 5 stars

I purchased the larger wicking beds and two square planter boxes. I assembled the large beds myself and the online instructions were great, all the info I needed was provided. When I contacted the com... See more

Company replied

Rated 5 out of 5 stars

Since we started on our wicking bed program at the Murraylands Community Mebn's shed we made the decisioin to use the Water Ups system. We have now completed our construction of 24 large beds at our... See more

Company details

  1. Garden
  2. Botanical Garden

Written by the company

WaterUps is an Australian designed and manufactured product that can be used in a variety of landscape and garden growing environments to deliver an extremely effective, practical and sustainable plant watering system.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

171 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Impecable Service

After some initial problems regarding my order from WaterUps then notification of the issue, WaterUps very quickly and positively dealt with the matter.

I am completely satisfied by the response and look forward to setting up my wicking beds.

Highly recommend

November 11, 2023
WaterUps logo

Reply from WaterUps

Hi Jennifer, I was very sorry to hear about your issue. I have spoken to our WA distributor and asked him to contact you immediately. Please contact me directly on 0412059054 if this hasn't been resolved to your satisfaction.
Ian Collins CEO

Rated 5 out of 5 stars

Happy plants makes for happy gardening

I learned about the waterups and got to have a first hand look at the Sustainability festival with excellent helpful advice. That’s where I realised this is what I need to improve my gardening experience and get better outcomes. I love my waterup pots, the blueberry is loving it and the basil is going great guns! I can leave the pots and not worry about watering nearly as often. The plants love them and so do I.

November 2, 2023
Rated 5 out of 5 stars

waterups

Great product on the market gives you the ability to make most garden beds and pots into self-wicking which is groundbreaking.

They are ahead of the game with this technology

November 1, 2023
Rated 2 out of 5 stars

My veggies doesn’t appear to be growing…

My veggies doesn’t appear to be growing very well not sure if the self watering system is working as good as I thought 🤷‍♀️
For the money I paid I’m not very satisfied

October 7, 2023
WaterUps logo

Reply from WaterUps

Hi Melinda, At WaterUps we really value our customers' feedback. It is very rare that we have unhappy customers. I'll have our senior horticulturalist call you today to see if we can find the problem and sort this out for you.

Rated 5 out of 5 stars

Great product

Great product,
I'm very happy with the square planter self watering pot, my tomato plant is thriving.
fast shipping and very reasonably priced

September 29, 2023
Rated 5 out of 5 stars

Very good product

Very good product, and even if something went wrong (my delivery was missing cap for the inlet pipe) this was sorted our quickly and without fuss. Also quickly answered emailed questions. Thanks WU

September 22, 2023
Rated 5 out of 5 stars

Amazing product

Amazing product, I have had in for 12 months now and had year round vegetables with minimal effort. The fact that almost no weeding is required is amazing. I modified myself and added float valves to maintain the water level and connected to my retic that comes on once a week to top up. I have got as close as possible to maintenance free vegetable gardens

September 9, 2023
Rated 5 out of 5 stars

Easy to assemble

Easy to assemble, quick delivery. Would have preferred that they deliver on the date I requested as there was no one home when they delivered and I had to go to the Post Office to collect. Was a huge bundle of packages as I purchased a kit.

September 2, 2023
WaterUps logo

Reply from WaterUps

Hi Helen,
Thank you very much for the review. We really value the feedback. With respect to the timing of the delivery we requested delivery on your requested date but probably should have just delayed sending. Our apologies. Something to learn from for us.
Regards
Ian

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