Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet Store
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Hasn’t replied to negative reviews
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I have bought from this company on…
I have bought from this company on several occasions and have always had excellent service from them.
October 19, 2026
Great speedy service 👍
October 21, 2026
Very fast delivery and good selection…
Very fast delivery and good selection of products
September 23, 2026
Lovely babbling Water
Waterword were very efficient. The order for my Bronte Springs garden water feature came promptly and it's easy to assemble.
It's a lovely system and a great addition to our garden!
We've fitted it to a timer plug. As it's a gentle waterfall it needs topping up sometimes so the pump stays submerged.
Thank you!
September 21, 2026
Easy to order delivery was prompt and I…
Easy to order delivery was prompt and I was kept up to date with the delivery
September 21, 2026
The staff were very helpful
The staff were very helpful, ordered our water feature. Communications were great when it arrived. We had an LED light out. I phoned& a replacement was sent out. Great service. Thank you so much. 😊
September 9, 2026
A hidden gem!
This place is truly a hidden gem in Kent! It is beautifully laid out and packed with everything an aquatic enthusiast could wish for, complemented by a wonderful team of friendly, knowledgeable people who are always willing to help. Antony, Wayne, Joshua, Cameroon, Ben and the delivery van superman I forgot his name.
It really is a one-stop destination for all things aquatic—whether you’re interested in water features, aquariums, ponds, fish, or simply have a passion for creating beautiful water spaces.
What particularly stands out is how thoughtfully the whole place has been designed. Having visited and explored other options, I’ve found it difficult to find anywhere else that brings such a wide range of products, expertise, inspiration, and customer service together under one roof.
A fantastic place with a lovely atmosphere and genuinely helpful people. Highly recommended — a well-deserved 10/10 from me!
— Shah
August 31, 2026
Water feature replacement lights
Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug.
Items were delivered promptly and well packaged.
Delighted with service and will certainly use again and can recommend.
August 31, 2026
Order delivered on time and reasonably…
Order delivered on time and reasonably priced.
August 17, 2026
Very helpful call to confirm before…
Very helpful call to confirm before ordering, with photos sent to be 100%. Great service, thanks.
August 17, 2026
Great service and quick delivery
Great service and quick delivery. Too early to give comment on the products reliability but it worked as it should straight out of the box.
July 28, 2026
I don't normally buy on line very…
I don't normally buy on line very pleased with the result .Thank you .
July 19, 2026
Very good service
Very good service. I needed this item very quickly and they got it shipped to me the next day
July 7, 2026
Great service after my pond pump…
Great service after my pond pump failed. Parts arrived next day. Excellent will use again for sure. Thank you
July 15, 2026
Difficult to find spares for this pump…
Difficult to find spares for this pump as its quite old. But found this and it fits perfectly.
June 23, 2026
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