Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet Store
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Hasn’t replied to negative reviews
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Great replacement part
Quickly found the replacement part I was looking for using Ai enabled search. Quick delivery and good quality. Would recommend
June 15, 2026
Couldn't deliver on time after 2/3…
Couldn't deliver on time after 2/3 updates said it was delivered and said wasn't able to! Water world should change the logistics company, completely incompetent
June 3, 2026
Great service and very fast delivery I would highly recommend
Great service and very fast delivery
June 2, 2026
Ordered a fountain and it arrived 2…
Ordered a fountain and it arrived 2 days later, it was £100 cheaper than the garden centre. Looks fantastic x
May 31, 2026
I disliked the expensive phone call it…
I disliked the expensive phone call it should be a free phone call apart from that the service was fine. The product arrived on time.
May 26, 2026
Reply from Water World Pet & Aquatic Centre
Hello. I am not sure on what you mean by expensive phone call - our phone number is a local rate number. I am not sure who you phoned.
Absolutely first class customer…
Absolutely first class customer service, really helpful when I needed spare parts for my Oase pond pump initially, then with the Oase filtration system. Brilliant delivery using DPD next day service.
May 3, 2026
Reply from Water World Pet & Aquatic Centre
Many thanks for the review
really lovely place with very helpful…
really lovely place with very helpful staff who are definitely more concerned about the fishes welfare than getting the sale.. very refreshing
April 23, 2026
Reply from Water World Pet & Aquatic Centre
Thank you for your lovely review — fish welfare will always come before making a sale, so we’re delighted our team’s care, passion and advice made such a positive impression.
Just what I required
April 15, 2026
Reply from Water World Pet & Aquatic Centre
Thank you for your review — we’re really pleased we had just what you required and we look forward to welcoming you back again soon.
Reply from Water World Pet & Aquatic Centre
Thank you for your review — we’re delighted you received great service and really appreciate your support.
Reply from Water World Pet & Aquatic Centre
Thank you for your review — we’re pleased your order arrived quickly, safely and well packaged, and we really appreciate your support.
Reply from Water World Pet & Aquatic Centre
Thank you for your review — we’re delighted to hear you’re pleased with your items and really appreciate your support.
Great service
Very efficient, quick delivery and perfect dog bed!
Great experience.
Thanks
October 31, 2025
Reply from Water World Pet & Aquatic Centre
Thank you so much for your kind review! We’re really pleased to hear that your order arrived promptly and that you’re happy with the quality. We appreciate you taking the time to share your feedback and hope to see you again soon.
Reply from Water World Pet & Aquatic Centre
Thank you for your great feedback! We’re delighted to hear the extension lead worked perfectly for your water feature. Enjoy your setup, and we hope to welcome you back to Water World again soon!
Excellent service
Ordered some gift vouchers, they came really quick and liked that they started at £5 upwards.
September 2, 2025
First class service.
September 1, 2025
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