Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet Store
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Hasn’t replied to negative reviews
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Excellent service and quality product!
Excellent service and quality product!! (Exactly as advertised & packaged well!)
August 4, 2024
Ordered wrong item for pond pump
Ordered wrong item for pond pump, emailed on Sunday to request return, received reply email confirmation will be in touch, Thursday called up as waiting response. They apologised that return was actioned sooner, Return was authorised immediately and label emailed across to me, as speaking. Great service thank you.
July 15, 2024
No communication
I ordered a fish tank and promptly received an email saying it was on its way. After waiting two weeks and hearing nothing I emailed them asking for an update. Two days later and no reply I phoned them to be told I should have received an email the day after I ordered it to say it was out of stock until the end of July so I cancelled it and bought one elsewhere.
June 5, 2024
Paid extra for next day delivery yet my…
Paid extra for next day delivery yet my parcel arrived late , got in touch to enquire re refund but had no reply.
Update 18/05/24 - issue now resolved and refunded thank you.
May 8, 2024
helpful and fast delivery
before buying i sent a question regarding size they answered quickly with the info i needed. once id bought it, it was delivered very quickly. well before its due date.
April 23, 2024
The tank was received in perfect…
The tank was received in perfect condition. The only issue I had was the pump/filter that came with the tank never worked.
April 15, 2024
Store didn't have in stock all my…
Store didn't have in stock all my items, but they did contact me by email to let me know and sent what they had. I received a refund for the rest of the order. I'm happy with that. The delivery was sent quickly.
April 8, 2024
Found what I wanted on website very…
Found what I wanted on website very good price and very fast delivery
April 1, 2024
Repair of Water Feature…
Parts were in stock and arrived as promised and all
fitted and work very happy with the result
March 26, 2024
Very impressed, good plants great price
I was very impressed with my purchase. Slight delay in delivery but it was over the Easter period and Water World had the sense not to send my plants during the holidays. They arrived looking great and compared to other suppliers I thought they were very reasonably priced. Definitely recommend
⭐️⭐️⭐️⭐️⭐️
March 29, 2024
Fast delivery
Fast delivery, had a problem with my order and it was resolved very quickly and professionally. Will definitely buy from them again.
March 16, 2024
Staff were helpful and required order…
Staff were helpful and required order despatched quickly
March 8, 2024
Quality products at a great price
Quality products at a great price and delivery was swift
February 8, 2024
Reply from Water World Pet & Aquatic Centre
Hello Richard. Many thanks for your review. We hope you shop with us again soon. Thanks CS
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