I had lack of dispatch information and got email saying that my package is lost, however I received my package in the following day. I think the problem is with their delivery team, booking items with... See more
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See what reviewers are saying
All the products I ordered authentic great products. The company sends them as they promise and share the shipping details right away. I am happy with my purchase and I will order again. I would recom... See more
Super quality for the price, it just takes a bit of time to get through customs. If you are ordering outside of the EU, calculate 2 weeks with priority packing.
There's not much that I am able to review. I found what I wanted and made the purchase. It arrived with little complication. The reason for the 2 star deduction: - It seems like half of the products... See more
Company details
Written by the company
Willkommen bei Watery.ch! ALLES FÜR DEN WASSERSPORT ✔ Bademode ✔ Schwimmausrüstung ✔ Schnorcheln ✔ Freiwasser ❤ 08:00-22:00 Betreuung ❤ Schnelle Lieferung ❤ +300.000 zufriedene Kunden
Contact info
Switzerland
- +43 670 3080033
- support@watery.ch
- watery.ch
3.9
Great
634 reviews
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service, slow delivery
I have two issues with this company:
1. The delivery time is claimed to be 3-5 days. I paid extra to have my order sent as quickly as possible, only to receive it after 10 days! It arrived too late so I had to buy the product elsewhere but when I asked for the return cost to be waived I was denied my request and told I still need to pay the Fr.8.- (plus the Fr.2.- for quick sending). So because of Watery's choice to use a slow delivery method I am paying Fr. 10 extra on a product I can no longer use.
Terrible customer service!! Unreliable delivery times!!
2. Customer reviews are asked for (with an incentive if you fill it out) directly following the order and before you can know if they deliver on their services. So the large number of good reviews come from people who haven't yet had a chance to see if the company is any good. I wonder how many other people regret leaving a good review!
March 27, 2026
Unprompted review
Reply from Watery.ch
Hi Lisa,
Thank you for your review - we are truly sorry to hear about your experience.
First of all, we sincerely apologize for the delayed delivery. While we state a delivery time of 3-5 days, and this is successful in about 9 out of 10 cases, it is unfortunately not good enough when it doesn’t happen - especially when you have paid extra for faster shipping. We completely understand your frustration that the package did not arrive in time.
Regarding the return costs, we do follow our standard return policy, but we understand that this situation did not meet your expectations, and we will take this into consideration when evaluating how we handle similar cases in the future. We would also very much like to take a closer look at your case; however, unfortunately, we have not been able to locate you in our system based on the information available here. Therefore, please feel free to reach out to us at support@watery.ch.
Regarding reviews, we truly value all feedback - both before and after delivery. Our intention is never to mislead, but we understand your point, and it is valuable input that we will take into account moving forward.
We are genuinely sorry that you have had a poor experience with us, and we hope to have the opportunity to provide you with a better experience in the future.
Best swimming regards 🌊
Katrine / Watery.ch
Very good and open communication…
Besides of regular good communication there was extra proactive communication about potential delay with nice apologize. Really appreciated.
December 22, 2025
Unprompted review
Reply from Watery.ch
Hi Roberto
Thank you very much for your review 😊
We really appreciate your kind words. It’s great to hear that you valued not only the regular communication, but also the proactive update and apology regarding the potential delay. Transparency is very important to us, so we’re glad it was appreciated.
Best regards
Emil / Watery.ch
Long Delivery…..Terrible Service+
I regret to make an order in this website. I ordered the goods on 16th September and it is 24th and they didnt arrive. I called the swiss post and they stated that the order has not arrived in Switzerland yet. Which means it is Wednesday and it will go first to customs and then to swiss post. In other words I will need to wait at least 5 days more. It was an urgent order. In the website it is written 3-5 days delivery. This is wrong. The delivery is around 2 weeks or more. Terrible terrible. I am so angry.
September 24, 2025
Unprompted review
Reply from Watery.ch
Dear Diana,
Thank you for your review. We are truly sorry to hear that your experience with our delivery time did not meet your expectations – and certainly not the standard we aim for as a company.
It is absolutely understandable that this causes frustration, especially when it is an urgent order. The stated delivery time of 3–5 business days is based on normal processing and shipping times, but we acknowledge that delays can unfortunately occur.
That said, you should of course have received clear and realistic information about the delivery time at the time of ordering. We take your feedback very seriously and will look into how we can improve our communication and delivery estimates going forward.
Once again, we apologize for the inconvenience – and thank you for bringing this to our attention.
Emil / Watery.ch
The return policy is ridiculous
The return policy is ridiculous. Not worth shopping, especially items in which you need to try on! Never buying again.
August 24, 2025
Unprompted review
Reply from Watery.ch
Hello,
Thank you for your review. We are sorry that our return policy did not meet your expectations. We would be happy to assist you and find a solution to ensure you are satisfied.
Please contact us directly at support@watery.ch, so we can help you as quickly as possible.
Best swimming regards,
Emil / Watery.ch
Second Time I Order
Second Time I Order. Fast dilivery and good Service. Hi a head
July 19, 2025
Unprompted review
Reply from Watery.ch
Guten Tag Ninette,
Vielen Dank für deine erneute Bestellung und die nette Rückmeldung! 😊
Es freut uns sehr, dass du sowohl mit dem Service als auch der schnellen Lieferung zufrieden bist.
Wir freuen uns schon auf deine nächste Bestellung – immer gerne wieder! 💙
Die besten Schwimmgrüße 🏊♂️
Watery.ch/Katrine
All the products I ordered authentic…
All the products I ordered authentic great products. The company sends them as they promise and share the shipping details right away. I am happy with my purchase and I will order again. I would recommend this company with no hesitation.
June 27, 2025
Unprompted review
Just don't
As I can't reply to a reply, adding another review.
It took over 10 days to get my package (promised was in like 4 days max).
They keep on replying in German, although I write in English. Basically no problem, I just find it a bit weird.
Also only in the first communication with them called me "frustrated" even though at that point I was just wondering, when the package arrives.
I am waiting for my refund now and had to write them another e-mail before they actually send me the money back?!
Good point for not asking me about my account details, as I thought they will.
Clear "no" for this company from my side.
May 27, 2025
Unprompted review
Reply from Watery.ch
Dear Zita
Thank you for your additional feedback. We’re truly sorry to hear about the delays and the communication issues you've experienced.
First, we sincerely apologize that your package took longer than expected to arrive. Delivery delays are frustrating, especially when they exceed the estimated timeframe. We're actively working with our logistics partners to minimize such cases.
Regarding our language use: we try to respond in the language of the customer's message, and if we failed to do so consistently, that's our mistake – and we’ll take it onboard to improve.
We're especially sorry if any wording came across as dismissive or inappropriate (like referring to you as “frustrated” early on). That was not our intention, and we appreciate you pointing it out.
As for your refund – thank you for your patience. It should be processed shortly if it hasn’t already been completed. You’re right to expect timely communication and fast handling, and we’re sorry it required a follow-up.
While we're disappointed to have lost your trust, we still appreciate your honest review – it helps us improve.
Kind regards,
The Watery Customer Care Team
Super quality for the price
Super quality for the price, it just takes a bit of time to get through customs. If you are ordering outside of the EU, calculate 2 weeks with priority packing.
May 18, 2025
Unprompted review
This seems to be a scam
This seems to be a scam, parcels dont arrive and AI is answering Emails, dont buy with advance payment!!!
April 20, 2025
Reply from Watery.ch
Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we completely understand your frustration. Please know that we take all feedback seriously, and it is certainly not our intention to give the impression of being untrustworthy or unresponsive.
We acknowledge that delayed or missing parcels are unacceptable, and we deeply regret any inconvenience this has caused. Additionally, our customer support should always be human-driven, and we are looking into this to ensure that responses are timely and accurate.
We would love to look into your case and resolve the situation as quickly as possible. If you haven't already, please email us directly at support@watery.ch with your order number so we can investigate the issue and find a solution, whether that’s a replacement or a refund.
We apologize again for any inconvenience and appreciate your patience as we work to resolve this.
Got my package,all good just a little delayed
I had lack of dispatch information and got email saying that my package is lost, however I received my package in the following day. I think the problem is with their delivery team, booking items with wrong consignment type. My package was delivered as "letter" which is 1.1kg. Probably the delivery agent in the following country just gets stuck as it is not a letter, and it cannot be delivered as it has a consignment number.
April 11, 2025
Unprompted review
Reply from Watery.ch
Hi,
Thank you for your feedback and for sharing your experience with us! We’re glad to hear that you eventually received your package, though we understand the delivery delay and confusion must have been frustrating.
We’re constantly working with our delivery partners to ensure that everything runs smoothly and to avoid such issues in the future. Your input is really helpful, and we’ll pass it on to improve our shipping processes.
We’re grateful for your patience and understanding, and we hope your next experience with Watery.ie will be smoother.
Thank you again for shopping with us, and we look forward to welcoming you again soon!
Best swimming wishes,
Nicoline / Watery.ch🌊
Worst service ever. Scam?
Same experience as many others here.
1/ Package doesn't arrive
2/ Their own system tells me that it was never handed over to the shipping company and only the label printed
3/ After reaching out to them I get asked to wait for up to 30 days and then contact them again if I don't hear anything!! WTF
4/ To top it all off, I cannot get a refund until they figure out where my package is
So they make it all my problem. Never again. And I will report them to the credit card / bank as scammers.
April 8, 2025
Unprompted review
Reply from Watery.ch
We're truly sorry to hear about your negative experience, and we understand your frustration. It’s never our intention to cause any inconvenience.
We acknowledge that there can sometimes be issues with the handover of packages to the shipping company, which may cause delays. However, we do our best to resolve such situations as quickly as possible.
The steps you've mentioned, such as waiting for the investigation by the shipping company, are part of our process to gather the necessary information before we can offer a resolution. We know this can be frustrating, and we are working hard to improve this process for the future.
thanks for the review
Fast delivery. Simple ordering.
I ordered the swedish googles... all top. I will order again when I need any other swim Equipment. :-)
February 22, 2025
Unprompted review
Resonable price and quality is good
Reasonable price and good quality. We decided to buy instead of rent. We are satisfied.
February 13, 2025
Unprompted review
Reply from Watery.ch
Hello 😊
Thank you for your wonderful review and the five stars ⭐⭐⭐⭐⭐!
We're so glad to hear that you're satisfied with the reasonable price and good quality of your purchase. We appreciate you choosing to buy from us instead of renting.
Thank you for choosing Watery! We look forward to serving you again next time.
Best swimming wishes 🏊♀️
Watery.ch/Nicoline
Great quality - can’t wait to use my new fins!
Great quality, excellent pricing
January 17, 2025
Unprompted review
Don‘t buy from this company
You did not deliver my package, not answer my email and ask for my rating? Can I give ZERO stars???? Worst experience ever. I don‘t want my package anymore, but pay back my money immediately!
December 21, 2024
Scammers
Scammers! Avoid! That’s it that’s all…
Cool website which makes you believe that company is Switzerland based. Promises Swiss Post delivery which might be true, after your package passes through numerous third party delivery companies. Credit Card or Klarna bank payments only and lack of PayPal (which can be disputed) should be a red flag enough.
Once your money leaves your account you’re relying on the company’s good will to deal with complaints and in case you want your purchase refunded, it will cost you 9 CHF per item to have it processed. Scam of a company.
December 31, 2024
Unprompted review
This website appears to be a scam
This website appears to be a scam. I had the same experience as many other reviewers. The article was shipped from abroad (not Switzerland), was returned to sender, and never arrived. I'm trying now to get a refund and getting no responses. Fraudulent. I plan to make a report to my bank and to the police if the matter is not resolved soon.
November 4, 2024
Unprompted review
Reply from Watery.ch
Hi Gregory,
Thank you for your review,
We are very sorry for the bad experience you have had with us.
Our business is based in Denmark and that's also where we have our warehouse, which we pack and ship orders from. Unfortunately, we have experienced issues with Homerunner returning parcels for no reason - we are very sorry about this and we would love to find a solution with you.
We would be happy to offer you a reshipment or refund, and I hope that you have found a good solution with us.
We would very much like to investigate the matter further, therefore we will ask for more information in connection with this Trustpilot.
From there we can see where it went wrong.
We will take note of your feedback and look at how we can improve our service and quality assurance to avoid similar situations in the future.
We look forward to hearing from you and hope to restore your trust in us.
Amanda / Watery.ch
Your are liars.
October 20, 2024
Reply from Watery.ch
Hallo Jan,
vielen Dank für Ihre Bewertung,
Es tut uns sehr leid, dass Sie eine schlechte Erfahrung mit uns gemacht haben.
Aus Ihren Angaben können wir ersehen, dass Ihr Paket leider aufgrund eines Fehlers von Homerunner grundlos an uns zurückgeschickt wurde.
Wir sehen, dass mein Kollege Ihnen das Geld zurückerstattet hat, so dass wir davon ausgehen, dass eine Lösung gefunden wurde - andernfalls können Sie uns gerne erneut kontaktieren, damit wir gemeinsam eine Lösung finden können.
Wir werden Ihr Feedback zur Kenntnis nehmen und prüfen, wie wir unseren Service und unsere Qualitätssicherung verbessern können, um ähnliche Situationen in Zukunft zu vermeiden.
Wir freuen uns darauf, von Ihnen zu hören und hoffen, Ihr Vertrauen in uns wiederherstellen zu können.
Amanda / Watery.ch
Quick sending and good quality of the…
Quick sending and good quality of the products, very happy about it !
September 20, 2024
Unprompted review
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