Wati Reviews 239

Wati îs the world's best product for WhatsApp automation and for an excellent customer relationship management for better communications. It helps to do many automations and very effective for Click to Ads campaigns. It reduces the load of manual work and helps in optimising the cost . Highly recommended to use Wati as I have used many other similar platforms and none can provide value as offered by Wait.

Wati has been instrumental for us in our journey of automating our clients's various online commerce communication. The process has streamlined and reduce lot of manual workload of agents. Important communication regarding orders, shipping now get delivered instantly without any manual intervention.

We have been using wati for marketing needs also. The conersion rates for the Whatsapp braodcasts are much higher than traditional approaches like email.

My experience with Wati has been positive, particularly in its ease of use and the efficiency it brings to customer communication via WhatsApp. The platform’s automated messaging and workflow capabilities have significantly streamlined our customer support processes, saving time and reducing manual effort. I also appreciate the real-time messaging feature, which has helped improve our response times and customer satisfaction. However, there is a learning curve to fully utilize all its features, and it may take some time for new users to adapt.

Used many such services before shifting to Wati. Always have a great support experience from wati team. Provides an excellent platforms supports and an intensive API integration documentation making it easy for us to integrate. Highly recommend using it for all type of uses.

Wati helped our business to grow with their flawless services and I am happy that opportunity.

WATI.IO stands out for its user-friendly design, powerful automation features, insightful analytics, and excellent customer support. WATI.IO is generally well-received for its user-friendly design, effective automation, and strong customer support. However, potential users should be aware of the onboarding delays, reporting limitations, and additional costs associated with advanced features. Overall, it appears to be a valuable tool for businesses looking to enhance their communication strategies through WhatsApp.

Very easy to understand and use. It is reliable and helps us communicate with customers faster.

Wati is a good chatbot option for all who want to bot on their website for broadcasting.

Thank you,
Maushmi Goswami

Wati is fast and gives lot on workflow and automations while managing the customer engagement.

The period spent with Wati.io has been a complete waste of time.
During the first month, I stayed with them, but those were spent utterly in vain, and not a single message managed to go out due to multiple problems with their system.
Onboarding assistance even through ticketing response might as well not be there because it didn't actually help at all.
Once things were kind of in order, the messaging platform left a lot to be desired for sending any kind of messages, whether it was transactional or marketing.
It’s quite useless as it proved to be nothing but a series of frustrations that did not live up to any promises made in the beginning.
They rejected my refund request until I managed to speak to a higher authority.
Until unless some serious upgrading is done, this tool doesn't make sense in terms of cost or performance.

Best automation platforms

Wati has helped us reach our Leads in a great way. It has helped us reach them faster and the experience is very good.

I’ve been using Wati for a few months now, and it has truly transformed the way we manage our customer communications. The integration with WhatsApp is seamless, and the platform is very user-friendly, even for those who aren’t particularly tech-savvy.What I love the most about Wati is its ability to handle a high volume of messages without any glitches. The automation features have saved us a lot of time, and the ability to manage multiple customer conversations simultaneously has improved our response time significantly. The support team is also quite responsive and helpful whenever we have queries.Overall, Wati has been a reliable tool for our business, and I would highly recommend it to anyone looking to enhance their customer service operations.

I have had a deeply disappointing experience with Wati.io, a company that claims to enable WhatsApp for business. Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be exact—to delete my data and stop emailing me, Wati.io has continued to flood my inbox with spam. This disregard for my requests is utterly unacceptable.

It's alarming that a company like Meta would associate themselves with such an unprofessional service. Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data they handle. I urge everyone to avoid signing up with Wati.io at all costs. Save yourself the headache and frustration—this company is not worth your time or trust. DO NOT SIGN UP WITH WATI.IO!

Very intuitive chatbot builder that is super easy to use. The onboarding experience has been great, and we're a happy customer. It has streamlined our business messaging with customers.

The software helped me a lot in managing my communication with all of my customers through WhatsApp. It has made it was for my agents to handle the workload better.

We have been using Wati for more than an year and we are extremely happy with the service. We have not faced any major disruptions, the customer service team is very quick to respond to queries. I will recommended their service to anyone looking to start using WhatsApp services.

Outstanding Service and Seamless Integration

I've been using Wati.io for a while now, and it has become an essential tool for my marketing efforts through WhatsApp. The platform is incredibly user-friendly, making it easy to build chatbots without any technical background. The interface is intuitive, and the setup process is straightforward, which saves a lot of time and effort.

Wati.io excels in helping businesses connect with their audience through personalized messaging. Its integration with WhatsApp is seamless, and the automation features are top-notch. I've found it particularly useful for creating and managing marketing campaigns, as it allows for targeted messaging and efficient customer engagement.

Wati has been our tool for more than 1 year. It's been working really well as it proposes but sometimes a bit limited for what we need (we need several particular features that is not standard in the market). They provide great customer service and for a normal use, I strongly recommend. Their app was not good, it was improved and now it's great.