Watson Fuels Reviews 11,282

It was almost perfect, but there is an important detail to be added to the delivery process. A time window needs to be added to the date, which the office does have as I found out when I rang them. I... See more

As a regular customer / account holder you usually meet a lower price if I get another quote. Sadly I feel there is some profiteering at the moment as oil that’s being sold at the moment has been in... See more

On the whole a good company to buy heating oil from at a reasonable cost. Only issue with them is that we have to wait until a ‘baby’ tanker is available to deliver the oil. Maybe they should invest... See more

We placed an order for oil in January and paid for it at the same time. The oil arrived and then a week later we received another invoice for the same amount. Thinking our first payment had not gone... See more

The ordering process changed but the staff seemed unsure off what to do. While I could order online, I could not pay. Payment, in the end, proved difficult although Watson did give me 1 months credit... See more

At a time when fuel could be in short supply, Watsons delivered promptly and supplied the total amount requested. The drivers are always polite and reliable whatever the weather!

Your colleague gave excellent service but the fact I have to wait 10 days for the delivery which could mean another price hike. Also only allowing a 500 minimum delivery when a lower delivery total wo... See more

Generally very efficient, only a couple of hiccups when the driver did not read the instructions for where to deliver. Prices not always the cheapest

Competitive pricing, give you a delivery date and some times a time of delivery. However the 'online' systems have been down and unusable for some time now and need to be look at and working ones aga... See more

I have been using Watsons regularly for some time . Deliveries have been reliable and a message confirming delivery is on its way is helpful . The monthly payment scheme is good for difficult times .... See more

I have used Watson for several years and always been pleased with the service. I was due for a delivery several weeks ago and was in former it would be with me shortly.while I was waiting the lorry... See more

We experienced an issue with an order placed before Christmas; however, after speaking with customer services in early January, it was resolved promptly and delivered the next working day. I’ve been u... See more

Your my watson portal would not allow me in, so I had to phone an operative, who was very polite and explained that the portal was experiencing some difficulties.However, my order was accepted. I ask... See more

Always on the day they say, we never know that they have been till the slip comes through the letterbox. Excellent service, much appreciated, thanks very much.

When ordering my oil the receptionist very polite and helpful. I was told what day my oil would arrive and approximate time. My oil arrived on the selected date and on time. Delivery man also very cou... See more

Watsons fuel has always delivered my heating oil promptly when I needed it and as a pensioner and loyal custome I found this very reassuring. I understand the problems they are having with supply at t... See more

Professional staff very helpful delivery was in time price (before Iran war) was good have used this company quite a few times so far no problem s

Delivers on stated date by friendly and polite drivers. Could add more call handlers as time taken to answer call is too long.

Always courteous when placing order for fuel. Only comment is that they do not let me know when it will be delivered. Need to know as has to be delivered via neighbour.

Always come around the time I asked for, the guy who delivers to my address knows where my tank is and fills it up and then lets me know he's filled the tank. First class service..

Always helpful and as we are very rural and the tank is a long way from the road its a bit of a task for them. But the drivers are always helpful and never complain ...

An urgent order was placed and given maximum priority to minimise the time that we were without oil fired heating which occurred due to a faulty meter gauge.

As always automatic ordering on oil tank reaching trigger point no worries for the customer and should never run out of heating oil but in this day and age it is wise to check oil prices

I ordered oil online and was able to change the order over the phone. The person I spoke to was very friendly and helpful. The delivery was swift. So I'm a satisfied customer!

Process was easy from ordering to the oil being delivered. Staff were friendly but efficient

Very helpful on the phone booking my delivery, which arrived on the day quoted. Everything perfect.

We have used watson's to supply our oil for a number of years. They have always been friendly and efficient.

The staff I speak to when ordering are friendly & was delivered on the day I was told & most importantly not at 6.00 in the morning

Great service, best price and fast delivery. Delivery drivers are a great bunch. Thank you date is approximate.

It took over a month for our oil to be delivered. We ordered it in early December and it was delivered at the end of January despite the fact that the money was taken from our bank account immediatel... See more

MY FUEL ARRIVED ON TIME - NO PROBLEMS. BUT VERY NERVOUS TO SEE WHAT REFILLING IS GOING TO COST ME IN THE NEXT FEW WEEKS.

Time given for delivering on the afternoon before of 7am ,the delivery arrived later pm. Driver very friendly and helpful.

I’ve been using Watsons for several years and always found them reliable. Polite service when I phone to order and competitive pricing.

The service was very good , but I did not receive an email prior to the delivery which I was assured would happen

Always helpful on the telephone .Delivery on time as usual. Slight petroleum spillage which the driver cleared up wiping down the tank. Thank you

Oil urgently required and was delivered as soon as possible. Many thanks.

Due to a fault on the oil tank gauge the oil ran out on Thursday 12 March. Being an account holder of some years with Watsons, listed as vulnerable, when I phoned to order oil I was originally told... See more

Easy to order on telephone. Arrived when it was supposef too. Driver very polite

Always responsive and great customer service. I couldn’t ask for anything else

Ordered oil and PAID £400+ at beginning of Feb and were told it would come the next week - 3 weeks later still no sign of it but was promised delivery the next week. But still no delivery. Cancelled a... See more

I placed my order in December and they took my money then. I was given a delivery date of 6th Jan, then 12th Jan, then "urgent delivery". No dates were ever met. I called customer services and was tol... See more

Nearly 2 weeks to deliver and price almost two and a half times last price. I know why, but still seems exorbitant and impossible on a pension.

Efficient, delivery as indicated. Polite and accurate. I have been a customer for eight years, they have always performed as promised.

Easy to order and good quick service on the day stated. I have had the service for over 20 years and always first class.

Efficient service, fast delivery and friendly driver. All good. Delivery was in February.

From ordering to delivery every time goes with out a hitch

Title says it all. Missed deliveries, no contact. Asked for a manager call back yesterday. Stiil waiting. We will cancel our direct debit. Id rather you collect the fuel than deal with a company li... See more

Friendly and considerate delivery drivers and efficient staff who are readily available to assist you on the telephone. Always had prompt deliveries and good communications of when the deliveries are... See more

It would be helpful if information about delivery time and dates were given at first and not after any complaints. The original text gave no indication or information Once all advise had been rece... See more

Service was great, they did what they said they would do. delivered on time, no problems

The Customer Services person I spoke to was polite, informative and efficient . Oil deliveries have always been within the time scale stated .

After being a customer of yours for over 15 years I feel in the current crisis your expecting customers to place a order with you but you could not tell us the price it would cost per litre until th... See more

Always very helpful whether drivers or admin team

Used Watson's for 20 years, but have just cancelled my account. Quoted me 58ppl, delayed delivery, eventually delivered and charged me £1.25 per litre. 5 phone calls, several lies and still no reso... See more

Have been a customer for many years, I understand these are difficult times with war in the gulf, but they took my order, said they would deliver and never turned up. I have tried calling them, emaili... See more

Overall experience is good with a decent website but let down by not being informed when the delivery was actually going to be.

We have had a very bad experience with Watsons, mainly due to a breakdown in communication! We have an issue with an unwanted & overpriced oil delivery & no one is contacting us after we're ringing Wa... See more