Watt Utilities Reviews 730

Claire made this process very easy. I DO easy!

Claire Bird was very helpful and efficient. Hopefully the new contract will be a great improvement and much cheaper than our previous one.

More than likely they are scammers, esp being based in Manchester.

Claire made everything straight forward and was very efficient and helpful.

Got a call from them, asking for personal information and leading me to believe it is EON who are calling me and offering me a better plan.
That's not a way to do business!

Claire was absolutely brilliant. Warm , friendly but very professional throughout.

Clair Bird is exceptionally good at her job. She gathers all the information for you and then talks you through the process. I have been dealing with Clair for a few years now and will continue to deal with Clair in the future.

well, deep breath i have no word to describe how watt utilities are really professional, my 5 stars for keira she is incredible very helpful, humble she is always there to help and give the best advice she a great assets for watt

Claire was great as always, can totally rely on her!

Professional
No hard sell just a clear presentation of the tariffs

Terrible customer service - came across well at time of sale - not they have incorrectly signed me up to two contracts for properties I don't own they won't help, won't call back and have no interest at all in my now having been charged £2000 and counting on illegal bills. Truly incompetent and amazingly uncaring - Be very careful if dealing with Watt. I'm mindful about leaving bad reviews and the consequences for the business so this is not posted lightly, I'm really at my wits end with their lack of service now I'm a customer and would not want anyone else to experience this. I have been told the compliance team will help me, since November 2023 I've had not a single call or email from this team. When I called one day asking I was told entire company was a lunch, apart from this poor sole answering the phones. It simply shouts of con type company with terrible codes of conduct and a true lack of professionalism or capability. Be warned.

Once again Claire has provided an excellent, professional and complete service on a consistent basis year after year. Wouldn't go anywhere else.

Very helpful and patient when i don't call back!!
Well done!

Claire took it upon herself to contact me before our contract was due for renewal as we could make significant savings.
Claire was responsive, efficient and a pleasure to deal with.

Claire is fantastic at her job and vet efficient always thinks of her customers, and is a joy to deal with

I had the displeasure of being seated near employees from this business. They was racist, sexist and extremely blatant in their drug use. The remarks made about their working day was disgusting about how they had their customers off. I pity anybody that does business with this company. I’d recommend either going direct or to an alternative broker because this one is a disgrace

*edit as I am unable to reply* I was seated near employee in a local bar where I heard the derogatory remarks. Maybe speak to your staff regarding representing the business as when they are out after work yet still wearing their lanyards they are still representing the company

No hard sales just a good sales person Claire

Disgusting customer service. Led me to believe they was my current provider then when they was reading through my terms and conditions (very quickly) I realised they was actually a broker. The man then abruptly gave me a quick introduction on the company. I expressed my concerns and he then said that “they have loads of other customers to talk too” then hung up.. if I hadn’t been listening to the man on the phone I would have now been stuck with this contract. Poor service