Bought a grade A refurbished Atom v2 and some accessories. Had immediate contact from customer support saying there had been a mix up and grade A wasn’t available. They sorted me a grade B very quickl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great piece of kit, well made, excellent support as the bike was delivered. Very similar experience to gym bike. Very simple Watt Hub with wide range of free workouts, simulated rides and also sport s... See more
Company replied
Smooth booking process on the website to book a service for Next Gen Atom, and paid the same price as in 2023. Had to wait a couple of months for a slot, but not a major issue. Good comms from the... See more
Company replied
Came again after not fixing the problem during the service. Took the bike almost to pieces and tightened pretty everything. Not sure what fixed it but it's now running nice and quiet again. Good commu... See more
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Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.5
Excellent
2K reviews
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Reply from Wattbike
Hi Lee,
Thank you so much for your positive review!
Happy Cycling,
Team Wattbike
5 star service
Edward was fantastic, he texted me the evening before the service with an ETA, updated me on the day keeping me informed. Once he arrived he was politely, friendly, asked me questions about my bike as well as explaining the service process.
He is absolutely 5 stars and a brand ambassador for Wattbike. 🥇
April 17, 2026
Unprompted review
Reply from Wattbike
Hi,
We're happy to hear that the service experience was fantastic. We appreciate your positive feedback regarding the communication and the technician's professionalism and friendliness. Thank you!
Happy Cycling!
Team Wattbike
A smart bike that is far from smart……
I have had my Wattbike protons for 18 months and initially it was fine and worked very well. Over the last 3 months all I have had are problems as the shifters will not work. Wattbike sent some new components and after about 2 weeks these stopped working. I appreciate things can go wrong but having spent a lot of money on this bike it should work. You can never get hold of support or at least not easily and just get told to do the same thing every time. There appears to be no empathy within the company and I am now at the point of giving up and have a smart trainer that is far from smart. I do not recommend buying this bike which really has been a huge disappointment. Today I tried to call Wattbike and the phone lines are not open in the afternoon, great. I expect the same will happen next week and w hilts I can go out on my road bike and expect this one to work.
April 17, 2026
Unprompted review
Dreadful service
I paid for a service which cost £299 because I live in North Wales. Communication was non-existent regarding a date for the service. When I contacted you to find out what was happening I had an extremely terse email in response. The guy eventually came and left my bike with all the setting altered & he made no attempt to put them back to suit my age and weight & the original fault was not fixed.
March 18, 2026
Top service from Edward today sorting…
Top service from Edward today sorting out my workhorse of a Wattbike, it’s like new again.
April 16, 2026
Unprompted review
Reply from Wattbike
Hi Chris ,
We're happy to hear that the service revitalized your Wattbike! It is great to know you feel it's like new again. Thanks for your positive feedback.
Happy Cycling!
Team Wattbike
Prompt efficient service to my…
Prompt efficient service to my Wattbike. The clamp that had failed was replaced and all is like new.
March 19, 2026
Reply from Wattbike
Hi Jeff,
We're happy to hear that the Wattbike clamp replacement went smoothly! We appreciate your positive feedback regarding our prompt and efficient service.
Happy Cycling!
Team Wattbike
Efficient service
Just had a very efficient service on my Atom2 c/o Edward. Like new now
April 16, 2026
Unprompted review
Reply from Wattbike
Hi Nick,
We're happy to hear that you received efficient service, and your Atom is like new. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Service was completed efficiently and…
Service was completed efficiently and effectively
March 18, 2026
Reply from Wattbike
Hi Mike,
We're happy to hear that our service was efficient and effective for you. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Excellent service. Highly recommend.
Had my wattbike serviced by a very polite, knowledgeable young man. Fast, efficient, thorough. Great customer service by email before the visit. Definitely recommend.
March 13, 2026
Reply from Wattbike
Hi Gill,
We're happy to hear that you had a positive experience with our service. We appreciate your kind words regarding the technician's expertise and efficiency. Thank you for recommending us!
Happy Cycling!
Team Wattbike
Too long to diagnose but super service
Took weeks for support to diagnose and suggest an engineer but the service itself was a dream. Bruce did a fantastic job and, like my FTP, the Atom is now back to its former self!
March 13, 2026
Reply from Wattbike
Hi Mr A,
We're happy to hear that the service met your expectations! We appreciate your patience during the diagnosis and are so glad the engineer was able to restore your Atom. Thanks for the feedback.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Adam,
We are happy to hear that you found our service attentive and professional. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
fantastic product and fantastic support
Had my Wattbike Atom since 2020 and it's the best bit of fitness kit I've ever bought. Really helps my fitness and I am better all round than ever despite the advancing years. Great to keep the activity up during winter as I get softer and less fond of wind and rain! What I had not realised up to know was the fantastic support the Wattbike team provide. I've just had major surgery and asked for a bit of advice on rehab with the Wattbike and the response I had was really detailed and comprehensive giving me lots of information on how to approach my return when I am able to. I look forward to getting back on the bike soon and building my fitness Well done Louise and Wattbike team
April 14, 2026
Unprompted review
Reply from Wattbike
Hi Patrick,
We're happy to hear that your Wattbike Atom has been such a valuable part of your fitness journey since 2020! It's great to know our team could provide helpful support and advice for your rehab. We wish you a speedy recovery and look forward to you getting back on your bike soon. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Into it's 8th year and my Atom spins on!
I've had my Wattbike Atom for almost 8 years now and just had it serviced for the second time. It had developed a couple of problems which I was worried could spell the end of its life but the engineer sorted them out as part of the service and it's as good as new again. Very happy 🙂
April 10, 2026
Unprompted review
Reply from Wattbike
Hi Mick,
We're happy to hear that the service resolved the issues with your Wattbike Atom! It's great to know our engineer was able to get it working like new again. Thank you for your positive feedback and for being a loyal customer for eight years.
Happy Cycling!
Team Wattbike
Arrived quickly and price.was.great.
March 16, 2026
Reply from Wattbike
Hi Nigel,
We're happy you received your order quickly and found our price agreeable. Thanks for your feedback!
Happy Cycling!
Team Wattbike
Great service
I’m very happy with the service that was provided and all sorts of other valuable information
March 16, 2026
Reply from Wattbike
Hi Lynda
We're happy to hear that you're pleased with the service you received and the helpful information provided. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Bike as good as new!
Easy to book, good communication and successful service, bike is as good as new now!
March 13, 2026
Reply from Wattbike
Hi Toby
We're happy to hear that the booking process was easy, the communication was good, and the service was successful. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Sticker/decals delivered well
March 6, 2026
Reply from Wattbike
Hi
We're glad the stickers arrived well. Thank you for your positive feedback; we appreciate you taking the time to share.
Happy Cycling!
Team Wattbike
Excellent service from engineer
Excellent service from engineer - would be 5 stars other than the parts took a long time to be delivered and sorting out a date for repair wasn't simple.
March 13, 2026
Reply from Wattbike
Hi Philip
We appreciate your feedback and are happy the engineer provided excellent service. We're sorry the parts delivery and scheduling were difficult and we'll review our processes.
Happy Cycling!
Team Wattbike
Wattbike Atom Service
Wattbike Atom Service - easy to book and schedule. Edward arrived on time, friendly and quick & efficient work carried out. Wattbike smooth and super quiet again
April 9, 2026
Unprompted review
Reply from Wattbike
Hi! We're happy to hear that booking and scheduling were easy. We're also glad the service was quick and efficient. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Service is good , but…..
Recently had my watt bike serviced… quick efficient, and the bike is running really well again now.. the only thing is we have two bikes and no reduction in service costs for doing two at same premises… the pricing states part of cost is call out - if u are already here, surely the 2nd bike should cost less? Service guy was great… not his fault
March 12, 2026
Reply from Wattbike
Hi Lesley
We're happy to hear that your watt bike is running well again after the service. We appreciate your feedback regarding the pricing structure for servicing multiple bikes. We'll review this to see how we can improve our service provision for customers like you in the future.
Happy Cycling!
Team Wattbike
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