Memoria Waveney Crematorium & Memorial Park Reviews 

179
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Funerals at the Waveney Memorial Park and Crematorium could be better managed. After my brothers funeral, I gave some feedback, but their reply left me feeling that they hadn’t listened to what I said... See more

Company replied

Rated 3 out of 5 stars

I attended a cremation for the first time at this location today (19 July 2017) and whilst i was impessed with the buildings and grounds I was far from impressed with the unbearable heat in the chapel... See more

Company replied

Rated 3 out of 5 stars

sadly attended another service at Ellough.Again there were a considerable amount of people who could not get in the place due the the totally inadequate amount of seating. This is not the fir... See more

Company replied

Rated 3 out of 5 stars

The buildings and surrounding gardens are lovely. The chapel is as it should be. We were going to follow the casket in. The staff just before the casket arrived realised they had not carried out... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Beautiful Memorial Park in stunning surroundings offering Cremation and Internment options with excellent customer service levels


Contact info

2.8

Average

TrustScore 3 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(179)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, couldn't have done more, always available to answer our questions, also helping the family with the memorial garden.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent facilities

Excellent facilities, lovely staff that have made a sad situation as perfect as we could have hoped from beginning to end.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

The hidden!

The success of the service at Waveney was the invisibility of the running and organisation of the event, which meant we were able to grieve and remember on our own terms. Thank you for your low profile.

May 27, 2020
Unprompted review
Rated 4 out of 5 stars

Lovely venue

Very helpful. Lovely venue bright airy good facilities. Nice people. The only reason I never gave a 5 was because we paid for the live webcam but the screen didn't show the service just flowers . I thought the web cam wasn't in use and our funeral director went to check and it was on. The screen was to display a picture of the deceased but we didn't know that. It would be good if there was some sort of notification that the live webcam was I use.

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

Waveney Memorial

I would recommend Waveney memorial it felt very calm and tranquil in a lovely setting
But I think it needs a waiting room.

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

Inexpenive funeral

I couldn’t have wished for better service for my 91 year old mum in this present situation. With only six family members left i felt very at ease with placing my mother on a low cost funeral. Memoria were first class at dignity and communication. I have used their premises in Countesthorpe Leicestershire for my late father five years ago when i actually took charge of the service myself . The premises are spotless and the choice of music is endless.Thank you to all of the great staff who work for Memoria.

May 19, 2020
Unprompted review
Rated 4 out of 5 stars

Peaceful and well maintained in a nice location.

The very positive reaction we have is down to our Funeral Director. I didn't meet anyone or indeed see anyone from the crematorium during our visit so can only comment on the venue. Clean, neat and tidy. The on-line system that we used to stream the service to France worked well and was a modest fee. The location and design is far better than the old crematorium in Gorleston - which is such a bleak and worn out place. Difficult to say we enjoyed our experience, being so sad, but I'd certainly tell people how nice the place was if they asked.

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

Funeral care for Victor and Mary

Polite, helpful and efficient at all times and with all staff whether on the telephone or face to face.
All aspects of their customer service was excellent.
Having both parents pass away very closely together the Service offered was personal and well considered.
At no time were we rushed.
Thank-you.

February 28, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look