Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... See more
Company replied
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... See more
Company replied
The Wave Tourer SUP arrived with a single pump instead of dual which was disappointing as wanted to take in on holiday, but Sophie sorted it all out and sent a new dual pump to me, with a surprise g... See more
Company replied
Company details
About Wavesupboards
Written by the company
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Contact info
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, United Kingdom
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic product and great value for money.
After extensive research I decided to purchase a Wave Navigator kayak from Wavesupboards.com.
Communication with the company was excellent by both email and phone. Advice was friendly and immediate.
I had to pre order as the 1/2 person model had sold out.
It was well worth the wait.
The quality of the kayak was even better than expected.
Attention to detail is incredible.
Even the instruction booklet is clear, well designed and produced on good quality paper.
Construction materials are very tough and easy to clean and maintain. The design is practical and obviously based on thorough testing and wide experience of the activity.
All accessories are included in a well made carry case. Nothing else is needed to get you on the water.
It was important for me to have a kayak that easily converts from one to two people. The clever design makes this adjustment quick and easy.
I’ve owned a number of both rigid and inflatable kayaks, but not come across anything that can touch the Wave Navigator for quality and incredible value for money.
The whole experience reflects an enthusiastic company that really cares about its products and customer service.
I can thoroughly recommend the Wavesupboards team and their products without reservation.
September 25, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that your Wave Navigator kayak has exceeded your expectations and that the whole experience – from communication to the final product – has been so positive. It’s great to know you appreciate the design, quality, and versatility, as these are things we put a lot of care into. We’ll be sure to share your kind words with the team, as feedback like this really motivates us. We look forward to seeing you enjoy many adventures on the water with your new kayak! 🚣♂️🌊
Reply from Wavesupboards
Thank you for your feedback! We’re glad to hear you’re happy with the quality of your item. 💙
Reply from Wavesupboards
Thank you for your kind feedback! We’re so pleased to hear you found our website easy to use and that your order arrived quickly. We hope you enjoy your purchase and look forward to welcoming you back again soon!
Pump doesn't work properly and doesn't…
Pump doesn't work properly and doesn't show pressure level. Main fin doesn't fit into the clip.
August 18, 2025
Reply from Wavesupboards
Hi,
Thank you for your review, I am sorry to hear of this issue
I sent an email to you yesterday to get this resolved. I look forward to your response.
Kind regards
The Wave Team
Excellent boards!
Excellent boards! comes with all, what you need to get paddling. All wrapped very well with plastic free packaging plus prompt delivery.
Best price on the market with a high quality,highly recomended!
August 19, 2025
Reply from Wavesupboards
Thank you for your fantastic review! We’re delighted to hear you’re enjoying your board and that you appreciated the eco-friendly packaging, quality, and value. It’s great to know everything arrived promptly and ready for the water. Your recommendation means a lot to us – happy paddling! 🌊🛶
Inflator issue
I was having difficulty with my current paddleboard inflator so raised my issue with Wave SUP Boards.
After a few conversations back and forth Esther from Wave Sups was very helpful and very quickly came to a very reasonable solution which I am very happy with the outcome and over all very happy with the customer service I have received.
September 22, 2025
Unprompted review
Reply from Wavesupboards
Thank you for sharing your feedback! We’re so pleased to hear that Esther was able to assist you and find a quick and reasonable solution for your paddleboard inflator. Delivering great customer service is really important to us, and it’s wonderful to know you’re happy with both the outcome and your experience with Wave SUP Boards.
We truly appreciate your support and look forward to seeing you back on the water soon!
Best regards,
The Wave SUP Boards Team
Bought a paddle board
Bought a paddle board, delivery was quick to be fair but oh my god…the return process! I needed to send it back straight away, their return policy states it has to happen within 14 days of purchase. Sent it back within 4 days….at my cost. Their return address is unclear, send it to ‘this’ address even though you bought it from somewhere different and their HQ is another address and there correspondence emails are always sent from someone different with generated email responses.
1 month later and threatening credit card and small claims legal action I finally got a refund. If you know what you want I would say it’s an acceptable company to use but otherwise stay well clear as you won’t get any help when returning. Shame companies take this stance when people spend hard earned money on products and want a simple return process. Won’t use again.
September 4, 2025
Unprompted review
Reply from Wavesupboards
We’re very sorry to hear about your disappointing experience with our returns process. This is certainly not the level of service we aim to provide. While our policy requires returns within 14 days, it should never have been so confusing or frustrating for you to arrange, and we apologise for the unclear communication regarding addresses and emails.
We’re glad your refund has now been processed, but we completely understand your frustration with the delay. Please be assured that we are reviewing our returns process and communication procedures to make them clearer and more efficient moving forward.
We value all feedback, even when it’s not positive, as it helps us improve. Thank you for taking the time to share your experience.
Best regards,
Top quality Boat and Customer Services
After reading/watching many reviews I went for the wave Navigator directly from Wave website. The ordering process and updates regards the shipment (pre-order) was great and actually arrived before the estimated date. When the boat arrived and had the maiden trip, couldn't be happier with the quality, stability and accessories. A massive thanks to Sophie from customer services who was and still is excellent answering all of this newbie here questions promptly. These all together confirms that I have made the right choice!
September 18, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic review! We’re thrilled to hear that your Wave Navigator has exceeded your expectations and that the ordering process and pre-order updates were smooth.
It’s great to know that Sophie was able to support you and answer all your questions — we’ll be sure to pass on your kind words to her. Your feedback really means a lot to us and confirms that we’re doing our best to provide both top-quality products and customer service.
Enjoy many amazing adventures on the water!
Best regards,
The Wave SUP Boards Team
Excellent customer service and peace of mind
The customer service from the team at Wave, with a particular shout out for Jess, Sophie and Antria who have spent a significant amount of time answering my many, many questions, has been phenomenal. If you are thinking of buying a paddleboard or kayak and want the reassurance that there will be a team on the end of an email, who will respond quickly, answer your questions fully and any issue dealt with promptly then I wouldn't shop anywhere else.
September 16, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic feedback! We’re thrilled to hear that Jess, Sophie, and Antria could provide the support and reassurance you needed. Your kind words mean a lot, and we’ll be sure to pass them on to the team. We truly appreciate you taking the time to share your experience and are delighted to know you feel confident shopping with us!
Order update request - great service
I contacted support with a query about the delivery status of my order and Sophie was able to get me the answers i needed very quickly. Response time was excellent and the support i received was very personal which is a refreshing change compared to some other web chats i have used.
September 16, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your kind words! We’re delighted to hear that Sophie could provide quick and personal support regarding your order. She’ll be thrilled to see your feedback. We really appreciate you taking the time to share your experience and are glad we could make the process a positive one!
Handled the query very professionally
Handled the query very professionally, even though i could find the photos Sophie was very patient with me.
September 15, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your feedback! We’re delighted to hear that Sophie could assist you patiently and professionally. She’ll be thrilled to see your kind words. We really appreciate you taking the time to share your experience!
Great customer service
I had a great experience with Wave.
They sent my paddleboard out really fast and I was impressed with how it arrived. Unfortunately it did have a little fault on the board, but when I contacted them they dealt with it really fast and sent me out a new board straight away.
They respond very fast on email. I was very impressed with the whole experience
September 11, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your kind words! We’re delighted to hear that your replacement board arrived quickly and that our team could resolve the issue promptly. It’s great to know you were impressed with the whole experience. We really appreciate you taking the time to share your feedback!
Antria was great at communicating…
Antria was great at communicating throughout. Brilliant customer service and brilliant product.
September 11, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your kind words! We’re thrilled to hear that Antria provided excellent communication and that you’re happy with both our service and product. We really appreciate you taking the time to share your experience!
Brilliant board and great customer service
I bought a Wave Tourer paddleboard around two years ago and it has been fantastic. It is sturdy, stable, and still going strong after plenty of use.
The website looks great and really easy to use, and whenever I have had questions the customer service team have been quick to respond. I spoke with Esther, who was especially helpful and friendly. It is reassuring to know they stand behind their products.
I will definitely be buying more from Wave in the future. Highly recommend them.
September 11, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Wave Tourer paddleboard has stood the test of time and that Esther and the team have been so helpful. It’s fantastic to know you find our website easy to use and our support reassuring. We really appreciate your recommendation and look forward to welcoming you back for your next purchase!
Great customer service. Great Board.
4 stars because there have been some issues.
Customer service: 5 stars
Board Quality, ride experience: 5 Stars
Included accessories: 3 stars
Things don't always go perfectly which is why customer service is so important.
Sophie and the customer service team have been helpful, quick to respond and focused on a positive resolution.
As for the products, the board is amazing to ride but the paddle, pump and bag haven't been great. I'm looking forward to getting the carbon pro paddle and I'll buy a different pump. Perhap Wave could do more to upsell the bundles.
September 10, 2025
Unprompted review
Reply from Wavesupboards
Thank you for your detailed feedback! We’re delighted to hear that you’re enjoying the board and that Sophie and our customer service team were able to provide quick and helpful support. We appreciate your thoughts on the accessories and upselling bundles—they’re really valuable insights for us as we look to improve our products and offers. We truly appreciate you taking the time to share your experience and hope you enjoy your new carbon pro paddle!
Review done Sophie
Review done Sophie.
Loved the cruise 11.6 ft board, very glad I took the advice from a friend about board quality. Being 18 stone the board handles my weight very well, even managed to have my daughter on at same time (8 stone)
September 7, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your feedback! We’re thrilled to hear that the Cruise 11.6 ft board is handling both you and your daughter so well. It’s great to know that the advice from your friend paid off, and we really appreciate you taking the time to share your experience!
Sophie was very helpful in sorting out…
Sophie was very helpful in sorting out a big problem I had with purchase, I explained the problem she was very reassuring and ordered a replacement which I should get in the next few days
September 8, 2025
Unprompted review
Reply from Wavesupboards
Thanks so much for sharing your experience! 🌟 We’re thrilled Sophie could help sort out the issue and get a replacement on the way – she always loves making sure our Wave customers feel supported and reassured. 🛶💦
We hope your new item arrives quickly and you’re back to enjoying it in no time. Thanks again for trusting Wave – we’re always here if you need anything! 💙
Best regards,
The Wave Spa Team
Slight issue with the board on…
Slight issue with the board on delivery. However great customer service especially from Sophie who sorted everything out. 👍
September 8, 2025
Unprompted review
Reply from Wavesupboards
Thanks so much for your review! 👍 We’re glad Sophie could step in and sort everything out quickly – she really loves helping our Wave customers get back to enjoying their boards hassle-free. 🏄♂️💦
We appreciate your patience with the delivery hiccup and hope you’re now fully enjoying your board. Can’t wait to see you back for your next adventure! 🌊
Best,
The Wave Spa Team
Amazing response from Sophie in Wave…
Amazing response from Sophie in Wave Customer Support. Even though I brought my Wave Navigator Kayak second hand and not from Wave direct she was more than helpful in her reply to my questions regarding parts that I wanted to purchase from their excellent Website. Very happy with Wave's quick and Concise response. Thank you Sophie
August 29, 2025
Unprompted review
Reply from Wavesupboards
Thanks so much for taking the time to share your experience! 🌟 We’re thrilled Sophie could provide such quick and helpful support, even for your second-hand Wave Navigator kayak. She’s always happy to assist our customers with parts, tips, and guidance – it’s what makes the Wave team proud! 🛶💦
We’re glad you found our website easy to use and our responses concise. Enjoy your Wave Navigator, and we can’t wait to help you again whenever you need parts or advice! 💙
Best regards,
The Wave Spa Team
Excellent boards
Excellent boards. We now have three of them in the family - brilliant value, good stable and hardy boards that have given us hours of entertainment as both a children’s “make shift” diving board and as paddle boards. Customer service has remained excellent throughout the years - responsive in their delivery and when addressing customer queries. I would have no hesitation in using wave (we are colour matching the set of boards now ;0).
September 6, 2025
Unprompted review
Reply from Wavesupboards
Wow – three Wave boards in the family! 🎉 We’re thrilled to hear they’re giving you hours of fun as both diving boards and paddle boards. It sounds like your family is making the most of every splash! 💦🛶
Thanks for the kind words about our customer service too – we always aim to keep things smooth, responsive, and helpful for our Wave customers. Can’t wait to see your colour-matched set complete – that sounds awesome! 🌈
Happy paddling and splashing,
The Wave Spa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.