Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it w... See more
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Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... See more
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I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... See more
Company replied
The Wave Tourer SUP arrived with a single pump instead of dual which was disappointing as wanted to take in on holiday, but Sophie sorted it all out and sent a new dual pump to me, with a surprise g... See more
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Company details
About Wavesupboards
Written by the company
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Contact info
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, United Kingdom
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing response from Sophie in Wave…
Amazing response from Sophie in Wave Customer Support. Even though I brought my Wave Navigator Kayak second hand and not from Wave direct she was more than helpful in her reply to my questions regarding parts that I wanted to purchase from their excellent Website. Very happy with Wave's quick and Concise response. Thank you Sophie
August 29, 2025
Unprompted review
Reply from Wavesupboards
Thanks so much for taking the time to share your experience! 🌟 We’re thrilled Sophie could provide such quick and helpful support, even for your second-hand Wave Navigator kayak. She’s always happy to assist our customers with parts, tips, and guidance – it’s what makes the Wave team proud! 🛶💦
We’re glad you found our website easy to use and our responses concise. Enjoy your Wave Navigator, and we can’t wait to help you again whenever you need parts or advice! 💙
Best regards,
The Wave Spa Team
Excellent boards
Excellent boards. We now have three of them in the family - brilliant value, good stable and hardy boards that have given us hours of entertainment as both a children’s “make shift” diving board and as paddle boards. Customer service has remained excellent throughout the years - responsive in their delivery and when addressing customer queries. I would have no hesitation in using wave (we are colour matching the set of boards now ;0).
September 6, 2025
Unprompted review
Reply from Wavesupboards
Wow – three Wave boards in the family! 🎉 We’re thrilled to hear they’re giving you hours of fun as both diving boards and paddle boards. It sounds like your family is making the most of every splash! 💦🛶
Thanks for the kind words about our customer service too – we always aim to keep things smooth, responsive, and helpful for our Wave customers. Can’t wait to see your colour-matched set complete – that sounds awesome! 🌈
Happy paddling and splashing,
The Wave Spa Team
Great board
Great board, tracks really well and has lots of good features like the strap, bag, and pump. The customer service and delivery was great too.
August 19, 2025
Reply from Wavesupboards
Hi Andrew,
Thank you for your fantastic review!
We’re so pleased to hear you’re happy with your board and its features, and that our customer service and delivery met your expectations. It’s great to know everything is working well for you!
Wishing you many enjoyable paddling adventures ahead.
Best regards,
Esther @ Team Wave
Sophie was amazing
Sophie was amazing with sorting my order and getting it dispatched to me as quickly as possible, I'd recommend them to my friends and family.
September 3, 2025
Unprompted review
Reply from Wavesupboards
Hi Sam,
Thank you so much for your kind words!
We’re delighted to hear that Sophie was able to help sort your order quickly and get it dispatched without delay. We really appreciate your recommendation to friends and family, it means a lot to us!
If you ever need anything else, we’re always here to help.
Best regards,
Esther @ Team Wave
The SUP Board is amazing
The SUP Board is amazing, I recommend whoever is doubting to buy from Wave, they need to do it immediately, their products are amazingly good at a good price, so don't be afraid, buy it now !
August 20, 2025
Reply from Wavesupboards
Hi Dimitar,
Thank you for the amazing review and the enthusiastic recommendation!
We’re so glad to hear you’re loving your SUP board and that it’s lived up to expectations. It means a lot to us that you’re encouraging others to take the plunge too, we couldn’t have said it better ourselves!
Wishing you plenty of incredible adventures out on the water, and thank you again for the support!
Best regards,
Esther @ Team Wave
I've purchased two and already planning to buy more
I've purchased two SUPs from Wave and absolutely love them both. The buying experience was great on both occasions and I was mega impressed with the delivery time.
The Paddles themselves are gorgeous and easy to care for.
We often use them at the beach and they are easy to carry due to the carry straps. Also inflating them and deflating them is now just part of our beach trip. Not a hassle at all.
They look absolutely stunning on the water.
I do ensure that I look after them as described in the care instructions which were clear and helpful.
Big thumbs up here.
September 3, 2025
Unprompted review
Reply from Wavesupboards
Hi Jo,
Thank you so much for taking the time to share your experience, what an amazing review!
We’re thrilled to hear you’re loving both of your Wave SUPs and that everything from the buying process to the delivery exceeded your expectations. It’s great to know the paddles and accessories are making your beach trips even more enjoyable, and we couldn’t agree more, they really do look stunning on the water!
We also really appreciate you following the care instructions, it makes a big difference in keeping your boards in top condition for many adventures to come.
We look forward to being part of many more of your SUP journeys!
Best regards,
Esther @ Team Wave
Great value SUP
After being recommended this company by a family member, I am pleased to say the SUP is great! The product is reasonably priced, well-made and came with lots of handy accessories!
August 19, 2025
Reply from Wavesupboards
Hi Ben,
Thank you for your lovely review and for trusting us based on your family’s recommendation!
We’re so glad to hear you're happy with your SUP and found it to be great value, well-made, and packed with useful accessories. That’s exactly what we aim for!
Wishing you lots of fun and memorable adventures out on the water and if you ever need anything else, we’re always here to help.
Best regards,
Esther @ Team Wave
Incredible company with love for their customers.
The customer service is fantastic and the products are of a really good quality. We have bought a paddleboard from wave which then came with all the accessories you could need! The rucksack to carry the paddleboard is also really thick which is unlike others I have seen.
When we had a slight problem with the fin getting stuck in the slot, Wave customer service were so very helpful and watched the videos I sent in and got a new one sent straight away so we weren't without our paddleboard adventures for long!
I have recommended Wave to all my friends and explained how great their communication, products and customer service are. I will definitely be purchasing from them again.
September 2, 2025
Reply from Wavesupboards
Hi Joanne,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how happy you are with your Wave paddleboard and the full set of accessories , especially the rucksack! It’s great to know the quality stood out and that you’ve already been out enjoying some paddleboard adventures.
We're especially pleased our customer service team could quickly resolve the issue with the fin, we know how important it is to keep those adventures going, and we really appreciate you sending over the video to help us get it sorted fast.
Your recommendation to friends means the world to us, and we’re so grateful for your support. We can't wait to help you with your next purchase!
Wishing you many more great days on the water!
Best regards,
Esther @ Team Wave
Absolutely brilliant sup
Absolutely brilliant sup, well made, looks great and me the wife and kids love it, will definitely be looking to get another one
August 19, 2025
Reply from Wavesupboards
Hi Michael,
Thanks so much for the great review!
We’re thrilled to hear you and the whole family are loving your SUP, it’s always awesome to know our boards are helping create fun memories out on the water. Great to hear it’s been a hit with everyone!
Whenever you’re ready to add another one to the collection, we’ll be here to help you find the perfect fit.
Wishing you many more adventures!
Best regards,
Esther @ Team Wave
Excellent board and service.
Excellent board and service. Delivery was as estimated. Very easy to get the board up and going. The board was for my wife, a 40th anniversary present. She loves boarding and has been a few times with one of our daughters in the Lakes and now in the Broads where she used it for the first time on a six mile paddle from Beccles up to the Lock Inn where I had run to. We had a drink and they headed back to Beccles Quay. I had to jog. As I haven't got a sup yet. Still time. She plans to explore the Peak District where we live. Boarding past Chatsworth House and down the Derwent from the famous Derwent Dams, where the Dam Busters flew to practice before heading to Germany.
August 19, 2025
Reply from Wavesupboards
Hi Mark,
Thank you so much for your wonderful review, we absolutely loved reading about your wife's anniversary gift and her first adventures with the board!
It sounds like she’s already making incredible memories with it, from paddling through the Broads to planning trips through the beautiful Peak District.
We’re so pleased to hear that everything arrived as expected and that the board has been easy to set up and enjoy. Thank you again for choosing us for such a special occasion and when you're ready for your own SUP, we’ll be here to help you find the perfect one!
Wishing you both many more adventures ahead.
Best regards,
Esther @ Team Wave
24 days standard delivery time.
Ordered a board that was instock on Saturday, DPD next day, so realistically delivered Tuesday/Wednesday. Emailed them just to check, and estimated delivery date is the 22nd of September, 24 days after order. Their response was " Thanks for getting in touch — I’m sorry for the confusion. Our records show this item is on the merchant’s current fulfilment schedule and isn’t set to dispatch immediately. Because of that, the DPD next-working-day service can’t apply to this purchase even though it was placed on a Saturday. The merchant’s expected dispatch is around mid-September" and instead of offering options like different board or discount, like a good customer service team. They simply offered refund or i could wait.
They could have given me alternatives for a quicker delivery anything but they didnt.
So, I'll be getting a refund and buying from anyone else.
September 2, 2025
Unprompted review
Reply from Wavesupboards
Hi Jason,
Thank you for taking the time to share your experience and we're truly sorry for the disappointment and frustration caused by the delay and lack of proactive support.
We completely understand how frustrating it is to place an order with the expectation of next-day delivery, only to later find out that the item wasn’t available for immediate dispatch. We also recognise that our response could have been more helpful, particularly in offering alternatives or faster solutions.
Please know that we’ve requested your information through Trustpilot so we can reach out to you directly and make this right. Your feedback has also been shared with our customer service team as we work to improve both our communication and how we handle situations like this going forward.
We’re very sorry to lose your business this time, but we genuinely appreciate you bringing this to our attention and hope we’ll have the opportunity to provide a better experience in the future.
Best regards,
Esther @ Team Wave
Good price and board arrived quickly
Good price and board arrived 3 days before it was due.
Well packaged and complete.
Have only had chance to blow it up to check as too busy at present to try it on the water
I have been SUP for many years
August 18, 2025
Reply from Wavesupboards
Hi Paul,
Thanks for taking the time to leave us a review!
We’re glad to hear your board arrived ahead of schedule and in perfect condition. It’s great to know everything was complete and well packaged. As an experienced paddler, we hope the board lives up to your expectations once you get a chance to take it out on the water!
When you do, we’d love to hear how it performs for you.
Best regards,
Esther @ Team Wave
Good quality paddle board at a great…
Good quality paddle board at a great price. Delivered promptly and everything packed well. Instructions clear and easily as good as our more expensive paddle boards.
August 18, 2025
Reply from Wavesupboards
Hi Karen,
Thank you so much for your great feedback!
We’re delighted to hear that you’re happy with the quality of your paddle board and found it to be excellent value. It's also great to know everything arrived promptly and well-packaged, and that the instructions were clear and helpful.
Wishing you many great paddling adventures ahead!
Best regards,
Esther @ Team Wave
Superb quality
Superb quality! Feel solid and sturdy .
Took my wave tourer paddle board on the river with my son and enjoyed every minute!
Highly recommended!
August 18, 2025
Reply from Wavesupboards
Hi Vitaliy,
Thank you for the fantastic review!
We’re so happy to hear you're loving the quality of your Wave Tourer paddle board and that you had such a great time out on the river with your son , sounds like an amazing day! 😊
Thanks for the recommendation, and we hope you enjoy many more adventures on the water!
Best regards,
Esther @ Team Wave
Great personal service
Great service, been supportive throughout the decision of what size and type of SUP to get.
Also helped me to swop the colour of the boards last minute too.
Sophie was quick and responsive and knowledgeable both about the product and the processes involved.
September 1, 2025
Unprompted review
Reply from Wavesupboards
Hi there,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience with us and that Sophie was able to support you throughout your decision-making process. It’s great to know she could help with the last-minute colour swap and provide the information you needed , we’ll be sure to pass on your lovely feedback to her!
Wishing you lots of fun out on the water with your new board!
Best regards,
Esther @ Team Wave
Great boards…
Great boards (now have 2) just a slight issue with communication via email, 2 people answering the same question but with different answers, would have been so much easier if the was a contact phone number.
August 18, 2025
Reply from Wavesupboards
Hi Mark,
Thank you for your review and for choosing us again, we’re so glad to hear you're enjoying your boards!
We’re really sorry to hear about the confusion with our email communication. That’s definitely not the experience we aim to provide, and your feedback is incredibly helpful in improving how we handle customer queries. We understand how a direct phone line could have made things easier, and it's something we're actively considering to enhance our support.
If there’s anything still unresolved, please feel free to reach out, we’ll make sure you get a clear and consistent response.
Thanks again for your support!
Best regards,
Esther @ Team Wave
Great website easy to use and with…
Great website easy to use and with great prices. Also great support from chat especially from Sophie
September 1, 2025
Unprompted review
Reply from Wavesupboards
Hi Gary,
Thank you so much for your kind words! We're thrilled to hear you found our website easy to use and appreciated our competitive prices. It's especially great to know Sophie was able to support you so well , we'll be sure to pass along your lovely feedback to her!
If there's anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
Esther @ Team Wave
Great quality and excellent value for money
Absolutely brilliant paddleboard and quick delivery. First time using one and had it up in 10 mins, the family loved it and will definitely be used a lot! Quality is fantastic and after looking at quite a few I'm so glad we went with this one and the on sale price was ideal. Overall very happy!
Their customer care is great, I would like to get their buoyancy aid asap and Esther was very helpful and replied very quickly.
August 31, 2025
Unprompted review
Reply from Wavesupboards
Thank you for such a fantastic review! 🌟 We’re over the moon to hear your paddleboard was quick to set up and such a hit with the whole family — that’s what it’s all about! 🏄♀️💦 Great to know you found the quality and value spot on too. We’ll pass your kind words on to Esther — she’ll be so happy she could help. Wishing you endless adventures on the water! 🌊✨
Kind regards
The Wave Team
Customer service
Sophie couldn’t have been more helpful. Great customer service.
August 28, 2025
Unprompted review
Reply from Wavesupboards
Thank you for your kind words! 🌟 We’re so pleased Sophie could help — she’ll be thrilled to hear your feedback. Great customer service is what we aim for every time! 🙌✨
Kind regards
The Wave Team
Same day reply and resolution
Esther provided an incredible same-day response to my email inquiry.
I had paid for two paddleboards to be delivered by DPD, but only one was in stock. Esther was amazing and quickly arranged for the in-stock board to be shipped immediately and scheduled the second one to be sent as soon as it's back in stock.
Her help was invaluable and I really appreciate her fantastic service.
August 30, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for sharing your experience! 🌊 We’re delighted to hear Esther was able to provide such a quick resolution and keep everything on track for your paddleboards. She’ll be so pleased to know her help made things easier for you. Wishing you lots of fun on the water once both boards have arrived! 🏄♂️✨
Don't forget to tag us in your photos when out on the water
Kind regards
The Wave Team
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