I've placed 3 orders with waxy and had 3 different experiences getting worse each time. 1st order turned up no problems lovely wax melts. 2nd order didnt turn up emailed and order was resent and recei... See more
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Excellent customer service and excellent products, the wax melts last for ages I have my oil burners on every evening and I’m still on the first ones, weeks later the smell is incredible too. Lovely... See more
Beautiful little business, ordered some wax melts for my mum’s birthday and she absolutely loved them !! Even gave her some freebies in the shape of tiny ducks which were adorable, as well as others .... See more
The website is easy to browse and order from. Good selection of items available. My parcel was returned to them as got damaged in transit and was quickly repackaged and sent out again including som... See more
Company details
Written by the company
Waxy's is a small family run business creating handmade highly scented soy wax melts and candles delivering a long lasting scent throw. Our products also include handmade soaps, bath bombs and solid bubble bars making a perfect gift or just for you. A top seller on Amazon since 2017. Our products are also available on our website and a stall in Exmouth market.
Contact info
24 Anthony Road, EX1 2ST, Exeter, United Kingdom
- 07925800452
- waxysinfo@gmail.com
- waxys.co.uk
4.0
Great
88 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products are nice but the order was…
The products are nice but the order was delayed and no response from a chase email, I wouldn’t have minded the delay if someone had replied to me but I didn’t receive anything back. I’ve ordered before and no issues but this has put me off ordering again.
July 7, 2025
Reply from Waxys
hi i was absent for a few days as explained for personal reasons as soon as i returned i picked up your email and resent your order that day as it was 2 thank you boxes because i thought it might be teachers gifts and as royal mail hadnt delivered the first lot sent but in the rush totally forgot to answer x i have emailed since explaining this but never received a response
These wax melts smell beautiful
These wax melts smell beautiful. Very pretty colours too. Long lasting and excellent value
July 3, 2025
Reply from Waxys
i was contacted by this customer on the 9th June to let me know her order she put through on the 29th hadnt arrived at 13.09 . i answered her at 15.14 explaining i had sent her order on the 1st June and it was down to royal mail it hadnt arrived but i offered to resend it and add extras . i find it very upsetting that in between those 2 hours she decided to leave me a 1 star review without waiting for a response . I had less than 2 hours to respond which is unfair I always respond and try to accommodate by adding extras if i have to resend through no fault of my own
Fantastic
Fantastic I'm absolutely loving the subscription box. Love the surprise every month, a perfect treat. Only a message away if I've had any quieries thank you.
April 12, 2025
First time purchase and very pleased…
First time purchase and very pleased with what I bought. Good variety and smells gorgeous even just opening the box. Good value and looking forward to melting these.
March 19, 2025
I never got a Christmas box at all and…
I never got a Christmas box at all and because I’ve already been in touch twice about missing orders didn’t want to bother you ,as child was in hospital x
February 22, 2025
Reply from Waxys
hi , i send out the subscription boxes monthly and on checking royal mail tracking you had parcels delivered on the 9th Dec , 11th Jan and 13th Feb i would have appreciated you contacting me rather than going through trustpilot as i could have given you this info , im sorry you felt the need to do this rather than message me as i always try to help
I love this little company!!!!
I love this little company!!!!
The smells are great, fill the room and last.
The added little extra surprise are always a nice touch l!!!
January 25, 2025
Reply from Waxys
im sorry you felt the need to leave a 1 star that seems a bit harsh as you havent received your order yet or contacted me , you ordered on the 20th and your order was shipped on the 23rd i had no idea royal mail still hadnt delivered until this review , things get delayed with royal mail through no fault of my own and i always offer to resend items when im told i have already emailed you now stating i will resend it 1st class tracked as i always do when customers message me first with any issues
I am very happy with the wax melts I…
I am very happy with the wax melts I have received.prompt order & delivery as well keep up the good work
January 14, 2025
Thank you love your will order again
January 5, 2025
No communication since ordering over a…
****UPDATE***
Order was received yesterday - my only initial concern was that i actually didn't receive any order confirmation email after i had placed the initial order.
--------------------------------------------
No communication since ordering over a week ago.
No idea where my order is or when ill receive. 1st time buyer and probably last.
December 29, 2024
Reply from Waxys
hi
im sorry you feel the need to give a 1star review you ordered on the 29th of December we returned to work on the 2nd Jan after a short break after working right up until Christmas , i have had no communication from you to reply to your order was shipped yesterday 1st class
Tracy
Are you working
No one has replied to my request to send goods after Christmas. I am assuming they are closed for a fortnight!
I really want the melts but am considering requesting a refund soon.
December 15, 2024
Reply from Waxys
hi i am sorry you feel you need to give us a 1 star i have checked my orders and all correspondence and have nothing connected to your name, but did have an order on the 15th with the same surname and not sure if this is yours as i do not have your order number? If you could advise of your order details to me either on my phone, 07925800452, or by email waxysinfo@gmail.com then i can resolve this issue. In reference to the order with the same surname, i can confirm that this was ordered on the 15th December, dispatched on the 18th and delivered on the 19th, so if you could advise we can get this sorted for you , also we only closed from the 24th until the 28th so are now trading again
Tracy
Excellent service. Excellent products
Love this company!! Beautiful packaging. Fabulous smelling and long lasting wax melts. Ideal for presents and treats!! Would highly recommend.
December 1, 2024
Updated review
10 days had passed and my order had not been confirmed as despatched as my confirmation email suggested it would be. My email chasing an update bounced back. It seems from the sellers reply that my order had in fact been despatched and has seemingly been lost by Royal Mail and so a full refund is being processed. In the interest of fairness I have increased my review star rating because of the prompt response from the seller explaining what has occurred. Had I received an email confirming when my order had been despatched as promised, I would have tried to find an alternative way of communication but I just kept receiving prompts to leave a review on Trust Pilot of my experience (so I did!) As I have bought from Waxys before, in person, in Exmouth I know that the products are usually good so moving forwards I won't be ordering online again but instead will continue to make the visit to Exmouth.
November 27, 2024
Reply from Waxys
Hi im sorry you feel the need to leave a 1 star review , you ordered on the 27th Nov and it was sent out on the 2nd Dec 1st class i have no correspondence with you to know it hadnt arrived you said your email bounced back which is out of my control that is normally down to a server issue on the senders side or an incorrect email i have a contact us page on my website to use also , i always resend orders that sometimes get lost in royal mail at my own cost and would of this time had i known , i will issue you a full refund
Absolutely brilliant so true to the…
Absolutely brilliant so true to the smell i wanted highly recommend to anybody 😀 im 1 very happy customer will definitely buy again thank you 😊
November 18, 2024
Order was delayed slightly
Order was delayed slightly. But once arrived very well packaged , great products and a little freebie for the delay
November 17, 2024
The best wax melts!
Myself and my family travel down to Exeter every year, and we came across Waxys stall inside the market, ever since we have never found wax melts that come close to the ones at Waxys back at home. I recently rediscovered Waxys through Instagram and made an order and it definitely did not disappoint! The lovely lady I have been speaking too in the background when making my order was so helpful and I couldn’t have wished for a better experience! The packaging is definitely something that catches my eye and has the very best presentation I have ever seen, you can really tell so much time and effort goes into every little detail. The wax melts scents are endless and are amazing and last hours on end! The price point for the wax melts, the mixed boxes and the loyalty scheme is brilliant and is something everyone can benefit from! Such an amazing business and deserves so much credit ❤️
July 3, 2024
Unprompted review
Such beautiful smelling wax melts
Such beautiful smelling wax melts.
Great price and a great choice of scents.
Would 100% recommend Waxys
April 5, 2024
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