Wayfair Ireland Reviews 

1,648
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,018 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process, wide product selection, and often praise the fast, reliable delivery. Consumers are also satisfied with product quality, finding items to be good value and matching expectations. However, some people mentioned significant issues with customer service, describing it as unhelpful or difficult to reach a live person. Delivery problems are also a concern, including missing items, delayed shipments, or parcels left insecurely. Additionally, some reviewers reported dissatisfaction with product quality, receiving damaged items, or products not as described.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous, with many expressing satisfaction with items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process simple and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting items... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the very good and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more

Company replied

Rated 4 out of 5 stars

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more

Company replied

Rated 4 out of 5 stars

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And... See more

Company replied

Rated 4 out of 5 stars

I really love the towels they are so soft and lovely. The only think I can complain about is all the face cloths it would have been better if there was an extra hand towel and bath towel instead of s... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.ie

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,648)

1,013 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good

good , customer service helped me a lot

July 14, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy to hear that our customer service team was able to assist you effectively. We appreciate your kind words!

Wayfair Ireland

Rated 5 out of 5 stars

All ok!!!!!!

July 14, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your positive feedback! We appreciate you taking the time to share your experience.

Wayfair Ireland

Rated 3 out of 5 stars

The sofa wasn't what I expected it to…

The sofa wasn't what I expected it to be the fabric didn't sit on the frame properly it was in a box and had to be assembled which I wasn't happy about , the delivery drivers didn't call half hour before they arrived 😤 they couldn't understand me at all I was so frustrated.

July 13, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.ie/myaccount.
Wayfair Ireland

Rated 5 out of 5 stars

round pedestal coffee…

I purchased a round pedestal coffee table just arrived this morning. I am so delighted with it, it’s even nicer than I thought would be. Looks expensive and just suits my room perfectly. Delivery was not too long just couple weeks.

July 15, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so happy to hear how delighted you are with your new coffee table! We appreciate you sharing that it looks expensive and suits your room perfectly. We're also glad the delivery was efficient.

Wayfair Ireland

Rated 5 out of 5 stars

Easy to order

Easy to order, great value for money, and prompt delivery of item.

July 13, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear that your ordering experience was easy, that you found great value, and that your item was delivered promptly. Thank you for your wonderful feedback!

Wayfair Ireland

Rated 5 out of 5 stars

Lovely products

Lovely products, great quality, fast delivery, very happy

July 13, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy to hear you are pleased with the quality of your products and our fast delivery! Thank you for your kind words.

Wayfair Ireland

Rated 1 out of 5 stars

NO SUCH THING AS Wayfair IRELAND

I ordered from Wayfair.ie, thinking I was ordering from an irish site and that my order would be shipped from Ireland.... Nope. Order was shipped from UK, and will take 10-14 days, not 2 days.... I WILL NEVER, EVER USE THIS SITE AGAIN. EVER.

July 14, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate you sharing your experience regarding the shipping origin and delivery timeframe. We understand your frustration with the unexpected delay. Wayfair ship from a wide range of manufactures across the UK and EU and delivery estimates are provided on each product page.
Wayfair Ireland

Rated 1 out of 5 stars

The unit does not have a cable hole so…

The unit does not have a cable hole so coffee cannot be stored in it like advertised in the pictures

June 30, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate you bringing this to our attention. We are reviewing the product description and images to ensure they accurately reflect the unit's features.

Wayfair Ireland

Rated 5 out of 5 stars

They are completely realistic

They are completely realistic, helpful, the ordered goods are of excellent quality, the delivery is impeccable. The application is clear, straightforward, and easy to use.

July 10, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy to hear you found our products to be of excellent quality and that the delivery was impeccable. Thank you for your kind words.

Wayfair Ireland

Rated 1 out of 5 stars

Never received order. Its a scam. They stole my money

Id give zero stars if I could.They stole €66 from me.
I ordered on 19th of October 2025.
It went missing when fastway couriers went bust.
They said they'd dispatched me another.
The website continually updates the delivery date. Today its saying
Between 17 Jul and 20 Jul!
9 Months later!
Its impossible to speak to a person. All chat bots.
They don't respond to email or the WhatsApp chat.
Shocking that this can happen in 2026.
My order #4360808224

October 19, 2025
Wayfair Ireland logo

Reply from Wayfair Ireland

We sincerely regret the significant delay and frustration you've experienced with your order. We understand your concern regarding the missing parcel and the continuously changing delivery dates. We are actively investigating order to understand why this issue occurred and to address the lack of communication you've encountered.
We have requested a new one be shipped and email updates about it shipping and tracking info will be emailed to you.
Please contact us directly if you still require help or assistance on this matter. You can do this by visiting http://www.wayfair.ie/my_account
Wayfair Ireland

Rated 1 out of 5 stars

The worst site

The worst site, keeps freezing, especially when I want to ask a question. A virtual assistant does not work and is rubbish. I wanted to purchase a steam shower, and wanted to add on a shower seat... it would be easier to make a seat.... worst site I have ever been on.

July 11, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are truly sorry to hear about the difficulties you experienced with our website, especially the freezing issues and the virtual assistant's performance. We understand how frustrating it must have been when trying to purchase your steam shower and add a shower seat.
Should you wish to call our sales team on 1800 818 411 they will be happy to assist with placing your order
Wayfair Ireland

Rated 1 out of 5 stars

Awful experience

Awful experience. Didn’t receive all the boxes for my kingsize bed frame. No screws or attachments. They won’t replace it, or send the missing box even though it’s in stock. I now have a useless large bed frame I need dispose of myself as they won’t collect.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Promp communication and great customer…

Promp communication and great customer care and resolution

July 9, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so happy to hear that our communication and customer care met your expectations. We appreciate your kind words!

Wayfair Ireland

Rated 5 out of 5 stars

Lounger cushions

Perfectly fine product, easy to order and promptly delivered.

June 29, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear that your product was perfect, easy to order, and promptly delivered. Thank you for your positive feedback!

Wayfair Ireland

Rated 5 out of 5 stars

Lovely units

The units we bought wete delivered quickly and we're easy enough to put together. They looked fantastic once assembled and are ideal for storing clothes and other items.

February 16, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear that your units arrived quickly and were easy to assemble! It's wonderful that they look fantastic and are perfect for your storage needs. Thank you for sharing your positive experience!

Wayfair Ireland

Rated 5 out of 5 stars

Ordering was easy and delivery was good…

Ordering was easy and delivery was good product was of good quality.

June 28, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're happy to hear that your ordering experience was easy and that you were pleased with the delivery and product quality. Thank you for sharing your positive feedback!

Wayfair Ireland

Rated 4 out of 5 stars

Very fast delivery and item as…

Very fast delivery and item as described
Would have no issues with dealing again in the future

July 8, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear that your delivery was fast and that the item was exactly as described. We truly appreciate your positive feedback and look forward to serving you again!

Wayfair Ireland

Rated 5 out of 5 stars

Perfect sofa

Perfect sofa. Firm but comfortable. Excellent service from Wayfair

June 28, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy to hear you're enjoying your new sofa and our service! Thank you for your kind words.

Wayfair Ireland

Rated 1 out of 5 stars

My order arrived and the courier didn't…

My order arrived and the courier didn't delivered it. The courier claimed nobody was at home and i was at the back of the house. He them took my order alway and wants me to reschedule delivery for the next one week. It was so painful.

July 8, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look