Wayfair Ireland Reviews 

1,648
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,018 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process, wide product selection, and often praise the fast, reliable delivery. Consumers are also satisfied with product quality, finding items to be good value and matching expectations. However, some people mentioned significant issues with customer service, describing it as unhelpful or difficult to reach a live person. Delivery problems are also a concern, including missing items, delayed shipments, or parcels left insecurely. Additionally, some reviewers reported dissatisfaction with product quality, receiving damaged items, or products not as described.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous, with many expressing satisfaction with items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process simple and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting items... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the very good and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more

Company replied

Rated 4 out of 5 stars

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more

Company replied

Rated 4 out of 5 stars

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And... See more

Company replied

Rated 4 out of 5 stars

I really love the towels they are so soft and lovely. The only think I can complain about is all the face cloths it would have been better if there was an extra hand towel and bath towel instead of s... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.ie

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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3.6

All reviews

(1,648)

1,013 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

‏Excellent

‏Excellent
Easy to navigate online, have everything great products prices vary not the cheapest but good quality products. Delivery good, on time
Would recommend

June 11, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so pleased you found our online experience easy to navigate and our products to be of good quality. We appreciate your recommendation!

Wayfair Ireland

Rated 5 out of 5 stars

Delivery was here in 4day

Delivery was here in 4day , happy with my sideboard it took about 2hour to put together and I love it.ann Joyce

May 17, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad to hear you're happy with your sideboard and that delivery was quick! We appreciate your positive feedback.

Wayfair Ireland

Rated 1 out of 5 stars

AVOID, TOTAL CON JOB

Awful experience. They used to be okay, but now they are a complete con. Ordered a sofa on 21 May, delivery date was stated as 3 June. After weeks of waiting, I emailed several times and got no response to my email, so they never bother answering emails. I got in touch with a live agent and they cancelled the order, and ordered a replacement, with a delivery date of 22 June. This got to their transit centre, but then stated it was returned to sender. Still trying to track down my order, with agents who don’t seem to know where anything is. AVOID!

June 15, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We're really sorry to hear this, it’s not the experience we want for our customers.

On review of this we can see your order has been delivered.

Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 5 out of 5 stars

Excellent but Dilivery was a bit spaced…

Excellent but Dilivery was a bit spaced out. Some parts one day and others 2 days later and then again.
Good quality product. Fiddly to assemble but very easy.

June 3, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad you're happy with the product's quality! We appreciate your feedback regarding the staggered delivery and assembly. We'll review our shipping process.

Wayfair Ireland

Rated 1 out of 5 stars

Lead times for items showing as being…

Lead times for items showing as being ‘In Stock’ are misleading. I now have multiple orders that were placed based on the stated delivery date, which have turned out to be completely inaccurate.

June 13, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're really sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated, and while we aim to be as accurate as possible, delays can happen. If it's been more than 10 days since the expected date, please reach out via www.wayfair.co.uk/myaccount so we can help further.

WayfairUK

Rated 5 out of 5 stars

Good job

Received my 2 small tables. Perfectly packaged & on time.
They are modern and basic, just what I needed.
Just be careful not to rip off the layer of plastic, as you may rip the under seal also.
Otherwise, great 👍

June 2, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 1 out of 5 stars
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
On review of this we can see this issue has since been resolved.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 5 out of 5 stars

Had no problems very satisfied

Had no problems very satisfied

November 24, 2025
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 5 out of 5 stars

I'm shocked at how good this is for the…

I'm shocked at how good this is for the price like it is absolutely solid and didn't have to set it up I will try send a picture and I never leave reviews but wanted to on this one deadly but will say they don't put the phone number on packaging and have no customer care services so ups are putting it down as a missed delivery because they couldn't ring but if you track it to the warehouse you can collect

May 26, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are delighted to hear you are so pleased with the product's quality and value. We sincerely apologize for the delivery issue you experienced due to the missing phone number. We are actively working to improve our packaging information.

Wayfair Ireland

Rated 1 out of 5 stars

Terrible experience with wayfair

Terrible experience with wayfair. I won't recommend at all. I have to constantly chat with support to sort things out, still 1 more delivery pending.. there was no line to contact warehouse to inform someone to scan a product.. everytime I getting the same answer, waiting for a physical scan of a product and even refuse to give me refund since system showing a delivery date 16th June but nobody scan the product yet or leave the warehouse. @ dated 13th June

Below is my new comment made on June 23 after the wayfair replied on June23rd.
Don't be fool by theses guys, I chatted weeks to sort things out, and they refuse to refund my money. everyone the company lied to me, that they sucessfully placed the refund and I will get notified on my email.. that never happens.. finally, they delivered the order after 3 weeks while I left the old premises to new home.. i appreciate you reply after 3 years ... 😂

June 1, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're really sorry to hear this, it’s not the experience we want for our customers.

On review of this we can see your order has been delivered.

Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 5 out of 5 stars

Great value

Great value. Excellent delivery timeline

May 31, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 5 out of 5 stars

Fabulous armchair

The recliner was delivered very quuckly and I must say I'm really impressed with it - it is so compact, comfortable and looks stylish - brilliant value for money.

May 31, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear your recliner arrived quickly and that you're impressed with its compact design, comfort, and stylish look. Thank you for your wonderful feedback!

Wayfair Ireland

Rated 5 out of 5 stars

Very good service

Very good service, fast order delivery, product consistent with the description, I am very satisfied

June 10, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear you're very satisfied with our service, fast delivery, and product consistency. Thank you for your positive feedback!

Wayfair Ireland

Rated 1 out of 5 stars

Avoid This Company – Unreliable and Unprofessional

I am absolutely furious with the way this company treated me.

Before the delivery date, I specifically called customer service and asked for the driver to contact me approximately 30 minutes before arrival. I was clearly told that I would receive either a phone call or an email 30 minutes to 1 hour before delivery. Based on this assurance, I made arrangements to be available.

The delivery was scheduled between 11:00 a.m. and 12:00 p.m., yet I received absolutely no phone call, no email, and no warning whatsoever. Instead, I later received an email stating that the delivery had been rescheduled for five days later because “nobody was at home.”

How can a customer be expected to be present when the company completely fails to provide the notification it promised? This situation was caused entirely by their lack of communication and failure to follow their own procedures.

What made the experience even worse was the customer service representative I spoke to afterwards. She was rude, dismissive, and unprofessional. During an earlier call, she had transferred me to the delivery team. However, when I called back and referred to this, she suddenly claimed that she could not transfer calls and had never done so. Being told something that was clearly untrue only added to my frustration.
This has been one of the most frustrating customer service experiences I have ever had. I have completely lost trust in this company and will never order from them again. I would strongly advise other customers to think twice before purchasing from them if they expect reliable delivery and honest customer service.

June 12, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry that you have had a negative experience when shopping with us. We had requested more information about your order details so we could investigate further but did not get a response. Please contact us directly if you still require help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account
Wayfair Ireland

Rated 5 out of 5 stars

Quick prompt delivery

Quick prompt delivery. Items arrived in perfect condition and as described. I am now a regular customer thanks to the service provided.

June 10, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear about your quick delivery and that your items arrived in perfect condition. We appreciate your loyalty!

Wayfair Ireland

Rated 4 out of 5 stars

A big range of products

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And the idea to pay €25 to get €14 off your next purchase is ridiculous. Sorry to say this. Great delivery cost! As for the rest of it I’m very satisfied with this shopping even if I didn’t get my fireplace yet.

June 10, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate your feedback and are glad you found our product range and delivery costs satisfactory. We understand your concerns regarding the code verification and the offer for future purchases. We are always looking for ways to improve our customer experience.

Wayfair Ireland

Rated 4 out of 5 stars

The wall panels came on time but…

The wall panels came on time but packaged poorly and one broke badly. They offered to replace it but where it was damaged was ok as I was able to cut it out and still use it. Good to be offered a new panel anyway.

June 4, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate you sharing your experience. We're glad we could offer a replacement and that you were able to utilize the panel. We are reviewing our packaging processes.

Wayfair Ireland

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