Wayfair Ireland Reviews 

1,648
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,018 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process, wide product selection, and often praise the fast, reliable delivery. Consumers are also satisfied with product quality, finding items to be good value and matching expectations. However, some people mentioned significant issues with customer service, describing it as unhelpful or difficult to reach a live person. Delivery problems are also a concern, including missing items, delayed shipments, or parcels left insecurely. Additionally, some reviewers reported dissatisfaction with product quality, receiving damaged items, or products not as described.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous, with many expressing satisfaction with items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process simple and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting items... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the very good and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more

Company replied

Rated 4 out of 5 stars

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more

Company replied

Rated 4 out of 5 stars

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And... See more

Company replied

Rated 4 out of 5 stars

I really love the towels they are so soft and lovely. The only think I can complain about is all the face cloths it would have been better if there was an extra hand towel and bath towel instead of s... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.ie

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.6

All reviews

(1,648)

1,013 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, quick and easy will recommend to everyone

June 22, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad you had a quick and easy experience. We appreciate your recommendation!

Wayfair Ireland

Rated 5 out of 5 stars

Great service

Easy ordering process. Quick & reliable delivery. Issue with 1 of the items purchased, but problem dealt with quickly & efficiently. Very good customer service, will definitely use them again

June 12, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad to hear you had a positive experience with our ordering process and delivery. We appreciate your kind words about our customer service and look forward to serving you again!

Wayfair Ireland

Rated 5 out of 5 stars

Overall service is very good

Overall service is very good. Am very happy with the table I bought.

June 21, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad to hear you're happy with your table and our service! Thank you for your kind words.

Wayfair Ireland

Rated 5 out of 5 stars

Lots of variety

Lots of variety, and useful reviews from previous customers

June 1, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so glad you found our variety and customer reviews helpful. Thank you for your kind words!

Wayfair Ireland

Rated 5 out of 5 stars

Quality affordable table and chairs

Quality affordable table and chairs, delivered quickly and with reasonable delivery charges. I wouldn't hesitate to buy from Wayfair again, very happy with their products and delivery.

June 14, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear you're happy with the quality and affordability of your table and chairs. Thank you for your kind words!

Wayfair Ireland

Rated 5 out of 5 stars

Got my second table from Wayfair

Got my second table from Wayfair, delighted with it, very fast delivery, would definitely order from them again

June 9, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy you're delighted with your second table and our fast delivery! We appreciate your kind words.

Wayfair Ireland

Rated 1 out of 5 stars

Ordered a two seater couch and it’s…

Ordered a two seater couch and it’s like a dolls chair. Very disappointed

June 8, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We’re sorry to hear that the item was not as expected.

We provide full product dimensions on the product page to help customers make an informed decision before purchasing. We understand that size perception can sometimes differ in person, and we’re sorry this did not meet your expectations.

Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 5 out of 5 stars

Great experience …

The website was easy to navigate and the purchasing was sneakers. Delivery was as stated and tracking was easy and precise.

June 8, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so happy to hear you found our website easy to navigate and your purchasing experience was smooth. We appreciate your kind words!

Wayfair Ireland

Rated 1 out of 5 stars

Ordered a illuminated word globe

Ordered an illuminated word globe which was available in stock on the Web page and app,
3 days later??? I got an email saying that the order was cancelled, Item no longer available.😢😒
I shouldn't be able to buy it in the first place, misleading stock information.😕
This Item was carefully selected for my living room, and I was looking forward to receive it... extremely desapointed.
Thank you for wasting my time.
Will never order from this company again.

June 18, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry that you have had a negative experience when shopping with us. We had requested more information about your order details so we could investigate further but did not get a response. Please contact us directly if you still require help or assistance on this matter. You can do this by visiting http://www.wayfair.ie/my_account
Wayfair Ireland

Rated 5 out of 5 stars

This the 2nd order for Desk Chairs that…

This the 2nd order for Desk Chairs that we have placed. Because of the first ones strength and durability, I place the 2nd order last night of a similar one.
Looking forward to getting th enew one for my own use.

June 16, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad to hear you appreciate the strength and durability of our desk chairs! We truly value your continued trust in our products and are happy you chose us again. We hope you enjoy your new chair!

Wayfair Ireland

Rated 1 out of 5 stars

I am extremely dissatisfied with your…

I am extremely dissatisfied with your delivery service. Every time I place an order for an item, I only receive part of the shipment first and have to wait an extremely long time to get the full complete goods. This issue is especially frustrating when purchasing large furniture like sofas — I always receive just a small portion of the sofa initially, then endure a lengthy waiting period for the rest of the pieces to arrive.

Additionally, your customer support responds to my emails very slowly, and there are occasions where I receive no reply at all. This whole experience has caused me a great deal of trouble and annoyance. I would never make another purchase from your service if I hadn’t already paid for an entire year’s delivery subscription in advance.

June 5, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 1 out of 5 stars

AVOID at all costs

AVOID at all costs. Purchased kitchen stools, arrived in good time, so far so good, unpacked one (of 4) not the quality or look as per website so quickly disassembled and called the following day, we are on day 3 now, have spent considerable time and effort in an attempt to arrange return, get completely different responses from their clearly untrained staff, instructed to bring back to three different locations all of which refused as the items are too large, advised Wayfair; told more incomplete incorrect information, will now be seeking legal advice as no solution fr company. DO NOT USE THEM

June 15, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry that you have had a negative experience when shopping with us. We had requested more information about your order details so we could investigate further but did not get any Wayfair order details. Please contact us directly if you still require help or assistance on this matter. You can do this by visiting http://www.wayfair.ie/my_account
Wayfair Ireland

Rated 4 out of 5 stars

Never received my order

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything
Contacted next day Wayfair costumer service and they are sending me replacement order
Great shop with good deals but only minus is delivery company (GLS ) with whom they are working

June 17, 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
On review of this we can see this issue has since been resolved.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 5 out of 5 stars

Wayfair is great value

Wayfair is great value, always on time with deliveries, i use Wayfair all the time

May 31, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy to hear you consistently have great experiences with us and appreciate your loyalty! Thank you for your kind words.

Wayfair Ireland

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