The responsiveness of customer service was helpful. I could find a reply to my email by the next 12hrs given the time difference. It’s a 2-step process of requesting a return, then describing the cond... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw way of wade reviews of their basketball shoes and became curious as Nike/Jordan shoes quality has fallen off. I bought the WOW 10 and 808 5 Ultra V2. Although I did not need the 808 Ultra v2, I... See more
Company replied
My son loved those shoes but it seems like they ran a little big compared to his Curry shoes. So we requested a return and customer service has been friendly and responsive. We will be buying these sh... See more
Company replied
I had a great experience with this company. The shoes are very comfortable, stylish, and made with high quality materials. The ordering process was easy, shipping was fast, and the customer service te... See more
Company replied
Company details
Written by the company
Way of Wade is the unique signature sports brand cooperated by Li Ning and Dwyane Wade. We design basketball shoes, clothing and accessories for worldwide sports fans.
Contact info
10725 N 140th Pl, 85259, Scottsdale, United States
- +1 253 235 9799
- support@wayofwade.com
- wayofwade.com
4.4
Excellent
546 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible quality and performance on court
I am beyond impressed with the quality of these shoes. The materials feel premium and the traction is some of the best I've ever experienced. They felt great right out of the box with very little break-in time needed. If you're looking for high-performance basketball gear, Way of Wade is definitely the way to go.
April 23, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your amazing feedback! We're thrilled to hear you're loving the quality, traction, and fit of your Way of Wade shoes. Your support means the world to us.
5 star review
Prompt response when needing assistance from the support team.
April 22, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We truly appreciate your recognition of our support team's efforts. It’s great to know that you’ve had a positive experience with us.
Thank you Tina for your quick response…
Thank you Tina for your quick response to my sons issue. I appreciate your attentiveness and your willing to help us.
April 20, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're always here to help.
Great customer service!
Great customer service, and superior running shoes! Made a real difference in court performance!
April 22, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that our shoes made a real difference in your court performance. Your support means the world to us!
Very nice shoes
April 22, 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind words! We're so glad you love the shoes. Enjoy your Way of Wade!
Good customer service and website is…
Good customer service and website is easy to navigate. Shoes is very well designed and good selections. Good ones are sold out and need to stock up.
April 21, 2026
Unprompted review
Reply from wayofwade.com
Thank you for your great feedback! We're so glad you love our shoe designs and find the website easy to navigate. As for the popular styles selling out, we completely understand your concern — we'll do our best to restock soon. Stay tuned!
Kind/helpful service
Customer service was very kind and helpful getting me through the return process.
April 21, 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind words! We're so glad to hear that our customer service team was able to assist you smoothly through the return process. Your satisfaction means the world to us.
Excellent quality product & great…
Excellent quality product & great customer service. Will order more shoes as needed without hesitation.
April 19, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the product quality and our service. Looking forward to serving you again anytime.
Great customer service with excellent…
Great customer service with excellent respond time.
March 28, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're glad to hear you had a great experience with our response time.
If you ever need anything else, feel free to reach out anytime.
Awesome Sneakers!
My son LOVES their shoes. The mismatches are so different and an awesome sneaker that gets tons of compliments!
The customer service team has also been amazing - so helpful and very prompt! Highly recommend!
April 15, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that your son loves our shoes and that the mismatched styles are such a hit. It's also great to know our customer service team could provide the helpful and prompt support you deserve. We truly appreciate your recommendation!
volleyball shoes made for volleyball players
My daughter was in the market for volleyball shoes for months and she finally found the perfect ones on Way of Wade DLo 1s - cherry blossom! After her first practice with her new shoes, she was raving about how comfortable and supportive they were and said she could definitely tell they were made for volleyball specific movements. She also LOVES the style/design. We’ll definitely be shopping Way of Wade from now on. Also, their customer service is phenomenal!
April 17, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for sharing this! We’re thrilled to hear that your daughter loves her Way of Wade DLo 1s – Cherry Blossom. It means the world to us that she found both performance and style in her perfect volleyball shoe. We’ll be sure to pass along your kind words about our customer service as well. Welcome to the Way of Wade family!
The customer service is terrible
The customer service is terrible. They take days to reply, and I even had to email twice just to follow up on my enquiry. I requested a return with the tags and original packaging all intact, yet they rejected it over minor sole marks from briefly trying them on for sizing. To make matters worse, this was a non-US return that I had to pay for out of pocket. Overall, a very frustrating and unreasonable experience that completely ruined the purchase. I would not buy from this company again.
Word of advice: not worth it.
April 17, 2026
Unprompted review
Reply from wayofwade.com
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we aim to provide.
We take your comments seriously and will review our return policy and reply times to improve.
We appreciate your honest advice and wish you better experiences elsewhere.
Quick and responsive customer service.
Quick and responsive customer service.
April 13, 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind feedback! We're glad to hear you appreciated our quick and responsive customer service.
The customer service team demonstrated…
The customer service team demonstrated meticulous attention to detail and ensured the transaction was handled with the utmost care.
April 8, 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind words! We're truly glad to hear that our customer service team was able to assist you with care and attention to detail. Your satisfaction means a lot to us, and we look forward to serving you again at Way of Wade.
Reply from wayofwade.com
Thank you! We're so glad you love the shoes.
the shoes are amazing and the customer…
the shoes are amazing and the customer service is top notch! I highly recommend!
April 13, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much! We truly appreciate your support and recommendation.
Excellent customer Service
April 14, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much!
We're thrilled to hear you had a great experience. If you ever need anything else, we're always here to help!
Reply from wayofwade.com
Thank you so much for your kind words! We're really glad you like the product and find it super lightweight. And thank you for the helpful tip about sizing — we're sure other customers will find that very useful!
Thanks again for your support!
Shoes arrived on time and in good…
Shoes arrived on time and in good condition. Order the wrong size and have been working with provider to return. They are been way to work work with and accommodating.
April 13, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're glad to hear your shoes arrived on time and in good condition. It's great to know our team has been helpful and accommodating during the return process. We truly appreciate your understanding and support. Please feel free to reach out anytime you need assistance.
Great Customer Service!
Way of Wade customer service has been great to work with. Response time to my return request was very quick, friendly, and extremely helpful. Way of Wade has been a choice of my boys for their basketball shoes for this reason as well as the quality of their products!
April 13, 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that you and your boys have had such a great experience with our customer service and products. Your support means the world to us, and we look forward to continuing to serve you in the future!
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