I had been led through the scammiest of scammy clicks from the ad on Facebook. Ann Navarro was helpful and canceled my TWO erroneous orders and fixed it so I was only paying for what I had intended.... See more
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See what reviewers are saying
I sincerely belive some one had hacked into my account - some where, as I even do not recall placing any purchase from WAYPOINT HLT for these Nitric products for, I have been customer with Fitness... See more
Company replied
DUUUUUUUUDES! Do NOT buy from this company without any physical address and the folks who make getting help VERY HARD. Once you get Customer Service they are GOOD but the company has BAD policies. The... See more
Company replied
People I talk were really nice an helpful about information about what i order. An gave helpful information about the shipment an the way to contact them if had any questions or problems. She answere... See more
Company replied
Company details
About Waypoint Health
Written by the company
Waypoint Health was founded in New York City, where we found men were feeling less drive and intensity than they used to. We decided to create a natural formula with top-quality ingredients to supercharge the energy of guys like you.
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
Contact info
1721 S WW WHITE RD STE 120 PMB 2002, 78220, San Antonio, United States
- 888-991-4657
- support@waypointmd.com
- waypointmd.com
3.4
Average
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
It was very enjoyable and helpful
September 30, 2023
Reply from Waypoint Health
Hi Patrick,
Thank you for taking the time to review your experience with Waypoint Health! We’re so glad to hear that you enjoy our product and the positive results it has created for you. Our team is delighted to assist you with any further questions you may have by phone at +1 (888) 991-4657 or by email at support@waypointhealthmd.com, 24 hours a day, seven days a week.
Have a great day!
Shaun
Ordered 1 bottle and got charged twice…Don't order from this company
Ordered 1 bottle and got charged twice for the same bottle. Charged first when I ordered a bottle and then a week later got charged again.
September 2, 2023
Reply from Waypoint Health
Hi Bobby,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@waypointhealthmd.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
Don’t like you charging and asked to…
Don’t like you charging and asked to cancel and they continue the next step is to file complaint.
September 2, 2023
Reply from Waypoint Health
Hello Phillip,
We apologize that your recent experience with one of our agents was unsatisfactory. At Waypoint Health, we do not condone the mistreatment of our customers and would like to rectify this situation in a way that best suits your needs. Please email us at support@waypointhealthmd.com, with your first and last name, and your order number, and we will take the necessary steps to escalate and resolve this critical matter promptly. We look forward to hearing from you, and again, we sincerely apologize that your experience was less than satisfactory.
Shaun
Charges were made on my credit card…
Charges were made on my credit card that I did not authorize. I never wanted product nor have I received products to warrant two charges. One 161.10 and another for 79.92. Called and was told they would refund one charge but not the other. SCAM SCAM How can they charge that kind of money for something that never ordered or wanted.
September 9, 2023
Unprompted review
Reply from Waypoint Health
Hello,
We apologize that your recent experience with one of our agents was unsatisfactory. At Waypoint Health, we do not condone the mistreatment of our customers and would like to rectify this situation in a way that best suits your needs. Please email us at support@waypointhealthmd.com, with your first and last name, and your order number, and we will take the necessary steps to escalate and resolve this critical matter promptly. We look forward to hearing from you, and again, we sincerely apologize that your experience was less than satisfactory.
Shaun
Daryl
Daryl, rep ID# 104, was quick to respond, listened to my request politely, and resolved my problem immediately. It was a pleasure speaking to a polite young man with good diction. He was a delight.
September 6, 2023
Unprompted review
Reply from Waypoint Health
Hi Carole,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Waypoint staffwas understanding &…
Waypoint staffwas understanding & courteous! He processed a refund as guaranteed in the product terms and conditions very promptly. Thank You Waypoint!
August 7, 2023
Unprompted review
Reply from Waypoint Health
Hi Doug,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Good help from people who know.
Had great help from Corina that's what made the experience great.
July 30, 2023
Reply from Waypoint Health
Hi Richard,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
People I talk were really nice an…
People I talk were really nice an helpful about information about what i order. An gave helpful information about the shipment an the way to contact them if had any questions or problems. She answered my questions with great attitude an knowledge. Thank you !!
July 30, 2023
Reply from Waypoint Health
Hi Lynne,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
vert helpful
July 22, 2023
Unprompted review
Reply from Waypoint Health
Hi Zanna,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Stephanie Resolved My Issues in a…
Stephanie resolved my issues in a professional and helpful manner.
July 21, 2023
Unprompted review
Reply from Waypoint Health
Hi Mike,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Cancellation
Kevin was very helpful and solved my problem on the first call
July 20, 2023
Unprompted review
Reply from Waypoint Health
Hi Joseph,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Immediate response
I was expressed with the curiosity and immediate response to my request
July 18, 2023
Unprompted review
Reply from Waypoint Health
Hi Milton,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I did not receive my complete order
I did not receive my complete order. 2 weeks later I was being charged for more orders without my request, I feel like I was scammed because of so many charges.
June 30, 2023
Reply from Waypoint Health
Hi Jerome,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. We’d like to continue to follow up with you to resolve your issue.
Please email us at: support@waypointhealthmd.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Thank you!
Shaun
Unauthorized charges
Stephanie was nice, she said that my subscription would be cancelled and I would receive a refund - as of this writing 7/11/23 the charges are still on my card statement.
This charges need to be removed immediately - I DID NOT authorize WaypointMD to charge my account.
July 8, 2023
Unprompted review
Reply from Waypoint Health
Hello Daryl,
We’re sorry for the inconvenience this issue has caused you. After reviewing your account, our records indicate that all orders under your account have now been refunded as of 07/11/2023. This action may take 3-5 business days to be reflected in your bank balance or credit card statement. The amount of time that it takes for the refund to be reflected is determined by your bank or credit card company. We have sent the funds back to the bank or credit card company as of 07/11/2023. If you have any issues with your refund after 3-5 business days, please reach out to our dedicated support team by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com to allow us to investigate further to resolve your account issues ASAP. Our customer care team is standing by 24 hours a day, seven days a week, to assist however we’re able to.
Thank you for your time, and we sincerely hope you have a great rest of your week!
Shaun
You were very helpful in resolving my…
You were very helpful in resolving my problem and your action was immediate.
April 7, 2023
Unprompted review
Reply from Waypoint Health
Hi Waldemar,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I got charged but have not received any…
I got charged but have not received any product. Poor service is an understatement
June 30, 2023
Reply from Waypoint Health
Hello Larry,
We’re sorry for the inconvenience this issue has caused you. After reviewing your account, I was able to locate your tracking information and have emailed you an update and a link to track your order. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hello David,
We apologize that your recent experience with one of our agents was unsatisfactory. At Waypoint Health, we do not condone the mistreatment of our customers and would like to rectify this situation in a way that best suits your needs. Please email us at support@waypointhealthmd.com, with your first and last name, and your order number, and we will take the necessary steps to escalate and resolve this critical matter promptly. We look forward to hearing from you, and again, we sincerely apologize that your experience was less than satisfactory.
Shaun
Great Customer Service
They offer 24/7 customer service and Anne ID# 112 was very friendly and extremely helpful
June 25, 2023
Unprompted review
Reply from Waypoint Health
Hi,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hi Woody,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Roselyn’s Apology Is Accepted
Roselyn’s Apology Is Accepted, But Going Forward, Please Provide A User Friendly Link For Loyal Customers Like Myself. I Have Purchased Nitric Drive Before,& I Am Almost Finished With My Last Of The 1st 3 Bottles That I Purchased
June 16, 2023
Unprompted review
Reply from Waypoint Health
Hello Craig,
We are sorry for the inconvenience this has caused you. However, we want to thank you for your feedback! Our team hears your concerns, and we’ll be passing along this suggestion to our management team accordingly. If you have any additional comments you’d like to share with us, please feel free to contact our support team by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com. We’re here for you at the best time that fits your unique schedule- our customer care team is standing by 24 hours a day, seven days a week, and would be happy to assist you however we can.
Have a phenomenal rest of your day!
Shaun
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