I had been led through the scammiest of scammy clicks from the ad on Facebook. Ann Navarro was helpful and canceled my TWO erroneous orders and fixed it so I was only paying for what I had intended.... See more
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I sincerely belive some one had hacked into my account - some where, as I even do not recall placing any purchase from WAYPOINT HLT for these Nitric products for, I have been customer with Fitness... See more
Company replied
DUUUUUUUUDES! Do NOT buy from this company without any physical address and the folks who make getting help VERY HARD. Once you get Customer Service they are GOOD but the company has BAD policies. The... See more
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People I talk were really nice an helpful about information about what i order. An gave helpful information about the shipment an the way to contact them if had any questions or problems. She answere... See more
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Company details
About Waypoint Health
Written by the company
Waypoint Health was founded in New York City, where we found men were feeling less drive and intensity than they used to. We decided to create a natural formula with top-quality ingredients to supercharge the energy of guys like you.
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
Contact info
1721 S WW WHITE RD STE 120 PMB 2002, 78220, San Antonio, United States
- 888-991-4657
- support@waypointmd.com
- waypointmd.com
3.4
Average
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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She was so very pleasant
She was so very pleasant. She was able to help me.
June 5, 2023
Unprompted review
Reply from Waypoint Health
Hi Sue,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hi Gary,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
It was quick and straghit to my point…
It was quick and straghit to my point of request.
Byron
May 30, 2023
Reply from Waypoint Health
Hi Byron,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hello Robert,
We apologize that your recent experience with one of our agents was unsatisfactory. At Waypoint Health, we do not condone the mistreatment of our customers. We’re sorry for the inconvenience this issue has caused you. After reviewing your account, our records indicate that all orders under your account have now been refunded as of 05/30/2023. This action may take 3-5 business days to be reflected in your bank balance. If you have any issues with your refund after this time frame, please reach out to our dedicated support team by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com to allow us to investigate further to resolve your account issues ASAP. Our customer care team is standing by 24 hours a day, seven days a week, to assist however we’re able to.
Thank you for your time, and we sincerely hope you have a great rest of your week!
Shaun
Elaiza (rep ID# 114) was awesome
Elaiza (rep ID# 114) was awesome. She responded to my email very promptly (in 10 minutes) and professionally and immediately solved the problem.
Thank you!
May 30, 2023
Unprompted review
Reply from Waypoint Health
Hi Julian,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Very good service.
April 28, 2023
Reply from Waypoint Health
Hi Benjamin,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Darryl
Darryl, number 104, was very nice and resolving my issue. He is a great representative of your company.
April 26, 2023
Unprompted review
Reply from Waypoint Health
Hi Donnamarie,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
She was very respectful and…
She was very respectful and professional!
April 18, 2023
Unprompted review
Reply from Waypoint Health
Hi James,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
My very positive phone and digital experience with Corina (102)
My purchase of 6 bottles of Nitric Drive was blocked by my bank. Corina (102) immediately alerted me via email that my bank put a block on the purchase. But, in that alert she also indicated that my order was much better than I thought it would be. At that point I had been given 3 different versions and prices including the initial two blocked attempts.
Corina's phone and digital follow-up was probably one of the best online customer support experinces I have ever had. Without seeing her she was smiling through the phone and very eager to clarify the confusion. She is A1 in my book based on this initial experience.
Hopefully, Nitric Drive will eventually prove to be the help I seek to eliminate my ED. I have taken 2 capsules per day since receiving the 1st order of 1 + 1 bottles with no hint of change. If there is no relief within the next 3 months as I continue the 2/day regimen I will request a refund. I truly hope I don't have to make that request and instead continue the use of the supplement.
Dave
April 10, 2023
Unprompted review
Reply from Waypoint Health
Hi Dave,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Great job Roselyn Roselyn did an excellent job of solving…
Roselyn did an excellent job of solving my dilemma. She was professional, knowledgeable and efficient. I thank you for having such qualified people in customer service. That is highly unusual today.
April 3, 2023
Unprompted review
Reply from Waypoint Health
Hi Lou,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
It was the fastest
It was the fastest, easiest cancellation call I've ever made. Very nice.
April 2, 2023
Unprompted review
Reply from Waypoint Health
Hi Marjorie,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Mary Anne was very professional and…
Mary Anne was very professional and assisted me on making sure the order was correct.
March 31, 2023
Unprompted review
Reply from Waypoint Health
Hi Patrick,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hi Joyce,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I had been led through the scammiest of…
I had been led through the scammiest of scammy clicks from the ad on Facebook. Ann Navarro was helpful and canceled my TWO erroneous orders and fixed it so I was only paying for what I had intended. FYI I am an intelligent, highly educated person and this process was so unclear and easy to make extra purchases. IF this product is a good one, the process still makes it seem like a scam.
March 18, 2023
Unprompted review
Reply from Waypoint Health
Hi,
Thank you for being a valued customer here at Waypoint Health. We apologize for any inconvenience this situation may have caused you. Your concerns are important to us, and we’ll be passing along this information on to our management team accordingly.
However, our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives.
If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Daryl answered all my questions
Daryl answered all my questions, and was very efficient and responsive. I appreciated his help very much. I hope these agents received bonuses or raises, because they make such a difference to our experience. Thank you !!
March 13, 2023
Unprompted review
Reply from Waypoint Health
Hi,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Mary ID#109 was very professional
Mary ID#109 was very professional, helpful and cheerful. She processed my refund with no hassles or problems! It was very pleasurable.
March 9, 2023
Unprompted review
Reply from Waypoint Health
Hi Michael,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Hi Scam. Or Not
Hi, I wish to know why u are talking money out of my account, I don’t believe that I owe u any money. Please advise & reply regards. Graeme Gallon in Western Australia.
March 8, 2023
Unprompted review
Reply from Waypoint Health
Hello Graeme,
Thank you for reaching out to us! After researching your account it does appear that you are on an subscription plan that automatically ships product each month. If you would like make changes to your automatic subscription please email us at: support@waypointhealthmd.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
We sincerely hope you have a great rest of your week!
Shaun
The customer service representative was…
The customer service representative was very helpful and understanding. I didn't even wait for 5 minutes on the phone when I called.
March 5, 2023
Unprompted review
Reply from Waypoint Health
Hi Zainab,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Mary (110) was very helpful and polite…
Mary (110) was very helpful and polite in helping me with my request to cancel my subscription.
February 24, 2023
Unprompted review
Reply from Waypoint Health
Hi Richard,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Operator was courteous and resolved my…
Operator was courteous and resolved my issue. Very well done.
February 20, 2023
Unprompted review
Reply from Waypoint Health
Hi Rich,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
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