Wayst 

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Rated 5 out of 5 stars

Great customer service from start to finish! I needed a last minute office clearance/removal job and spoke to Daryl who helped me book a 3 people team. Phil, Ronan and Sean showed up a couple of days... See more

Company replied

Rated 5 out of 5 stars

The team was very professional, efficient and quick. They arrived on time and got straight to work. Daryl at the office was always there to speak to me when I had questions from the time the property... See more

Company replied

Rated 5 out of 5 stars

Used Enviro Waste for an office clearance for our offices in London E1. Great service at an affordable price, staff were very friendly and helpful and were flexible when we needed to change dates. V... See more

Company replied

Rated 5 out of 5 stars

Clarissa Henderson Is amazing. She was so helpful, explaining the process and pricing clearly. She also took the time to complete follow up telephone calls to me and my brother- making sure the jo... See more

Company replied

Company details

  1. House Clearance Service

Information provided by various external sources

London’s most environmentally friendly waste clearance company is also a family run business that provides a reliable range of waste clearance services for both homes and businesses.


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

Tara Langdorf was extremely helpful and arranged collection of our office furniture the same day. The collection was on time and very quick and easy. Great customer service, would definitely use again. Highly recommended.

August 8, 2017
Unprompted review
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Reply from Wayst

Thanks Sabeeha, we're glad we could assist so quickly :o)

Rated 5 out of 5 stars

Would definitely use this company again!

Extremely professional, efficient and courteous service from booking to clearance. Was amazed at how smoothly and quickly everything went - a big thank you to Tara, Adrian and Stanislav.

August 1, 2017
Unprompted review
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Reply from Wayst

Thank you for the review Karen, you were a pleasure to deal with :o)

Rated 5 out of 5 stars

I just wanted to say thank you and to …

I just wanted to say thank you and to say how pleased I was with the excellent service Envirowaste gave.
Your two drivers (Rumen / Plamen ?) were very professional and worked extremely hard, having to carry such a very large amount of waste back and forth down three flights of stairs. They did not stop for the hour & half, just kept going, I was very impressed.

Pat Shaw (NIESR)

June 16, 2017
Unprompted review
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Reply from Wayst

Thank you for the great feedback Pat, we enjoyed working with you :o)

Rated 5 out of 5 stars

Excellent overall service

Provided a quote quickly, attended on time to carry out their work. Operators are very friendly and get on with the job at hand.

Very good.

June 15, 2017
Unprompted review
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Reply from Wayst

Thanks for your feedback Paul - always a pleasure working with KCL

Rated 5 out of 5 stars

I rang Enviro Waste because another …

I rang Enviro Waste because another company let me down. Customer services was fantastic, easy to understand. Tara was a real gem and put me at ease by taking away all my stress. Thank you Enviro Waste I would definitely use you again and would recommend you to my family and friends

June 14, 2017
Unprompted review
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Reply from Wayst

Happy we were able to help you out of your bad situation, thanks Nicola

Rated 5 out of 5 stars

Excellent service!

Very professional and not what i expected from a waste firm. Everything was fully explained and I was very happy with the service. Def use them again!!!

June 13, 2017
Unprompted review
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Reply from Wayst

Thanks Abbie, glad we were able to help :o)

Rated 1 out of 5 stars

Wouldn't touch Enviro Waste with a …

Wouldn't touch Enviro Waste with a barge pole

Booked a skip (with card details) with Enviro Waste 2 weeks before it was needed as having some serious work done to the house. Got the confirmation email. They called me the day before it was due to arrive to get my card details again and I specifically asked if they had arranged the necessary permits from the council. These permits take 5 days to process and can't be done quicker. No permit, no skip! Enviro Waste confirmed they had taken care of that.

Skip didn't turn up. I called them. For whatever reason, the booking wasn't confirmed with the right people, so the skip wasn't on its way and nor had the permit been arranged. I was 'offered' the option of paying for a van to take the waste away, at £250 a time, because it would now be impossible for me to get a skip in time.

Every time I wanted a van collection, it would cost me another £250. I would require more than one trip for the man with the van as otherwise there will be rubbish building up in my house while the working was taking place.

Enviro Waste acknowledged it was their fault but thought I should in effect pay extra for the cock up. I finished the phone call in tears. I now have no skip - no ability to get a skip - and extensive work taking place.

June 12, 2017
Unprompted review
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Reply from Wayst

Thank you Sophie, we value ALL feedback, not just the positive, as it all helps us to improve our service. As we discussed on the phone, what happened in your case was not usual, and most unfortunate. I have emailed you with a couple of options that we have to try and rectify this situation, and will be very happy to discuss further if you want to get back in touch.

Rated 5 out of 5 stars

From a Headache to Happy Days!

From the initial contact right through to the completion, Enviro Waste were very efficient and accommodating.

At the beginning it was hard to judge if the load for removal would all go in one job lot, which was booked for the morning, but it soon materialised the one load would become two. Enviro Waste were able to arrange for the same guys to pop back in the afternoon to clear the remainder without any problem, which was ideal under the circumstances, as there was a specific area that the lorry had to be parked due to the storage being in part of a Hospital. it also become apparent that I had to leave the storage facility in the afternoon and felt happy and comfortable for the two guys, on the second load, to work on their own without me being there. Both the guys and the office kept in constant touch with the progress during the afternoon. I would recommend Enviro Waste to anyone who needs items of equipment or furniture removed.

May 30, 2017
Unprompted review
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Reply from Wayst

Thanks Dee, it was no headache for us, you were great to work with :o)

Rated 5 out of 5 stars

Great service!

Great service provided by the Enviro Waste team, the team came the same day and was faultless from start to finish, would definately recommend !!

May 25, 2017
Unprompted review
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Reply from Wayst

Thanks Jeremy, it was good working with you.

Rated 1 out of 5 stars

Horrible Service and horrible price and …

Horrible Service and poor professionalism. The company gave me a quote and convinced I should pay extra and go with them because of transparency and quality of service including next day pick up. I gave all my details, put my card on file and got a email confirmation with job sheet to 100% confirm the job.

Based on this I cancelled two other van drivers who gave me quotes. 4 hours later the company called up and said "they don't service my area"?!?!?!?! is it even legal to take someone's card details if they don't offer any services in that area?

In any case they cancelled the job and refused to fulfill a job they had already confirmed, now I'm at a loss because I need the job done and cant find anyone. If your in doubt i strongly recommend you use a different company like Clearabee who service all the areas they say they do.

EDIT / UPDATE: Since leaving the above review a senior member as got in touch to review the case. I will say she has tried to fix my issue as best she can but as I said to them, it was too little too late. I was removing furniture because I was expecting new deliveries, as they cancelled my job I had to re-arrange my delivery (at a personal cost) which cannot be reversed. As such, by the time someone senior got in touch it was too late to resolve my issue and I will have to take a hit on the re delivery charge.

I have removed some comments relating to doubts I had about my card details being secure with this company. Upon reflection and speaking with a senior member I can tell this is clearly a real company and they treat financial security with high importance. I have been assured my details have been deleted as the job is now cancelled.

May 25, 2017
Unprompted review
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Reply from Wayst

The turn of events was unfortunate Mital but I'm glad that we were able to talk things through with you and ease some of your concerns. It is regretful that we were unable to complete the collection but I do believe, as we discussed, that in other circumstances, we would have been able to resolve the situation.

Rated 5 out of 5 stars

5 STAR SERVICE!

My experience with Enviro Waste has been excellent! They have always been very helpful as and when i've needed, even with any last minute requests that i have had. They have always done their best to sort things out for me no matter what day or time it is. I definitely would recommend them to everyone!!!

May 23, 2017
Unprompted review
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Reply from Wayst

Thank you for your glowing review Dulcie, the last job was definitely a challenge but I am so glad that we were able to deliver what was needed.

Rated 5 out of 5 stars

We have used Enviro Waste a few times …

We have used Enviro Waste a few times now since April 2016 and the service is excellent. There is always someone available to speak to if you have any questions and the staff that come and collect the waste are friendly, polite and efficient.

May 19, 2017
Unprompted review
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Reply from Wayst

Always a pleasure Lorraine, thank you for the review.

Rated 5 out of 5 stars

Excellent service

Excellent service, from dealing with the office, through to collection. All paperwork in order and for a reasonable and fair price. Thanks Enviro Waste.

May 19, 2017
Unprompted review
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Reply from Wayst

Thanks Kelly, it was great working with you.

Rated 5 out of 5 stars

Major clearance project

We recently had a project to clear a large amount of equipment from the school requiring roll on roll off skip hire. It was relatively short notice and after calling a number of skip hire companies I chose Enviro Waste, not only for the competitive price but for the manner in which my query was dealt with and how the call was answered. Although I had no idea how many skips I would need this proved not to be an issue as the collection and delivery of a replacement each time (we filled 3) was prompt which enabled us to continue with our clearance without any delays. We also discovered during the course of our clearance, a number of hazardous materials. Enviro Waste was able to provide guidance and help to remove these items again, promptly and efficiently. The whole team at Enviro Waste were friendly and helpful but I dealt mainly with Tara who was polite, knowledgeable and made me feel nothing was too much trouble. I would have no hesitation in recommending EnviroWaste or in using them again in future.

April 18, 2017
Unprompted review
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Reply from Wayst

You were a pleasure to work with Paul, thank you for the great review :o)

Rated 5 out of 5 stars

Great service collected at short notice.

I required a few urgent collections and Enviro Waste went out of their way to ensure my deadlines met. Every member of staff I dealt with were professional and cooperative.

March 22, 2017
Unprompted review
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Reply from Wayst

Thanks Wendy, we got there in the end!

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