W D S Associates Reviews 978

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, knowledgeable, and professional, often praising their ability to explain complex matters clearly and put people at ease. The service provided is consistently described as excellent, with many appreciating the efficiency and the prompt response times to inquiries and requests. People also value the smooth user experience, particularly the convenience of home visits and the ease of communication. However, some customers also noted significant delays in receiving their wills, with some waiting up to five months. A few other people also felt that the customer service was poor, describing it as unhelpful and even rude, especially during stressful times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers praise the promptness of replies,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied

Rated 5 out of 5 stars

Used WSD Associates many years ago for will writing services so when wishing to update wills, contacted them again. Although no offices in Newcastle upon Tyne, they do have Associates who cover ou... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

978 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Absolute shambles

Absolute shambles - waiting 5 months for a will. Constantly ignored, they lie that they have called and do not provide the service purchased. Avoid at all costs!

Wow response is even worse. My husband paid years ago and should be able to update his will whenever he needs to. Shocking! My husband hasn’t received his will update in 5 months!!!

October 13, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Jessica, you have not yet paid for a service so find this review very unfair and unjustified. You took out a new will whilst your husband was updating his and we have done the work but you haven’t yet paid us for this service, we require payment before we can post you your will. Please call us on 01179151863 as you haven’t answered our calls to you and make payment. Any problems please email - ceo@wdsassociates.co.uk

UPDATE - That is correct, your husband is entitled to free will updates whenever he wishes. However, the will for you is chargeable and you haven’t yet paid for it.

Rated 5 out of 5 stars

Abim rang promptly on time.

Abim rang promptly on time.
He explained the process very clearly,and everything went very smoothly.
Abim was very professional at all times.
Thank you Abim. 😊

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Will amendments with Lance

We had a meeting with Lance who was super efficient. On time and very helpful and informative. We needed to make amendments to our wills and provided Lance with our changes and asked a few questions which Lance was happy to answer. Excellent experience. Thanks Lance

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

quick, easy and friendly service

Abim made the process quick and easy. He was welcoming, patient and friendly. Clear instructions made the completion simple and straightforward.

January 8, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Call in time, friendly, knowledgeable

Abim explained the procedure to me in deapth, he is also a very friendly easy to have a conversation with. Absolutely on time too. Great service

January 7, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Excellent service

Excellent service - very smooth professional process and clear guidance throughout the session.

January 7, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

WDS LS Associates are great

WDS LS Associates have consistently been very helpful. Especially when Sky gave me great advice regarding my recent POA queries. WDS are a pleasure to deal with. I recommend them to all and anyone with any legal matters

December 2, 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

My emails were dealt with promptly and…

My emails were dealt with promptly and professionally, especially by Joe (Trust Department) and Administration.
Thank you to all

Patricia

December 8, 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Sean Baxter from WDS recently helped…

Sean Baxter from WDS recently helped us with all our forward planning for the future he is very knowledgeable about will writing, family trusts and inheritance tax . We were very grateful for his help x

November 17, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Signing a trust.

Abim made the experience feel smooth. He made us feel comfortable, explained everything clearly and was a pleasure to deal with.

December 1, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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